Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I love this phone
on August 2, 2025
Posted by: Andrea72
[This review was collected as part of a promotion.] This phone is easy to use thanks to Galaxy AI. I am able to easily navigate this phone & even my 74 year old mother or 2 year old grandson can too. I highly recommend this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My phone is slow sometimes. It will take forever a
on August 2, 2025
Posted by: Tonyamarie
[This review was collected as part of a promotion.] My galaxy a1 is a nice phone. It's just old. I would like to upgrade because it runs slow sometimes but other than that my phone does what I need it to do the majority of the time so I cant complain too much.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is the Honda civic of phones
on August 2, 2025
Posted by: Littlebites
[This review was collected as part of a promotion.] The A16 5G is the best phone in my opinion. The camera has very good quality for the price of this phone also it feels like it's is made out diamond because I dropped couple of times on the sidewalk but the screen and the backside of the phone was not damage at all. And the features are not like the S25 but It still got a lot of features to it but it is enough for me. Sorry for my bad grammar errors
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Budget phone, budget performance
on August 2, 2025
Posted by: XCPW72X
[This review was collected as part of a promotion.] This phone is very laggy and slow. It freezes too often. It closes apps and reloads web pages for for no reason. But if you leave an app and then try to go back to it where you left off it won't allow that to happen. It runs some apps fine, while some have issues. The Galaxy AI function works ok. It has an ok camera. Takes fairly good pictures and videos. The screen is also decent. If you want to just make phone calls and send text messages it's fine for that. Otherwise I would look elsewhere.
Value
2
Response from Samsung USBy R&R, August 6, 2025
Salutations XCPW72X,
We’re so glad to hear you're enjoying your Galaxy A16 5G! With its sleek design and impressive performance, this device is here to make your daily routine more enjoyable. If you ever notice any apps acting up, a quick clean-up might do the trick—no need to uninstall or reset your phone. Just clearing the app's cache or data can often fix those pesky bugs and files. Plus, taking advantage of your device’s 'Device Care' features can help manage background apps and give your battery a boost. For more helpful tips, take a look at “Clear the app cache and data on your Galaxy phone or tablet.” Thanks so much for being part of the Samsung family. Keep shining bright with Galaxy!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re so glad to hear you're enjoying your Galaxy A16 5G! With its sleek design and impressive performance, this device is here to make your daily routine more enjoyable. If you ever notice any apps acting up, a quick clean-up might do the trick—no need to uninstall or reset your phone. Just clearing the app's cache or data can often fix those pesky bugs and files. Plus, taking advantage of your device’s 'Device Care' features can help manage background apps and give your battery a boost. For more helpful tips, take a look at “Clear the app cache and data on your Galaxy phone or tablet.” Thanks so much for being part of the Samsung family. Keep shining bright with Galaxy!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Review A16
on August 2, 2025
Posted by: Wildchild
[This review was collected as part of a promotion.] I love my A16 it is great for streaming playing online games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 2, 2025
Posted by: Jehu0311
[This review was collected as part of a promotion.] This phone is great for the price point couldn't ask for a better phone. The features the screen size the smoothness of it makes it a great phone for anyone looking to spend a certain amount of money
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has features that my last phone didn'
on August 2, 2025
Posted by: SadieMae
[This review was collected as part of a promotion.] I have learned a lot with my Galaxy phone including Galaxy AI usage. I am retired and use my phone primarily for gaming, Google search and staying in touch with family and friends.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Jist got it
on August 2, 2025
Posted by: Bnobno
[This review was collected as part of a promotion.] Well i just got out of prison so i use my phone for social media, gaming, and to purchace things on line.... i also send money from my device its made comimg back to the freeworld alot easier to manage....
Value
5
Written by a customer while visiting Samsung US