Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product helps on my daily routines.
on July 31, 2025
Posted by: TOOCUTE4YOU
[This review was collected as part of a promotion.] The Galaxy A1 has always been a great phone watching movies, listening to my favorite music, also has just kept up with my daily life routines.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Phone is awful
on July 31, 2025
Posted by: Nosamsung
[This review was collected as part of a promotion.] This phone or the latestest update is awful. I have to push call two or three times to call a person. The phone is constantly trying to make me sign up for Samsung pay, and Samsung password saving. It changed my Google voice to some guy and wont change back, it says its an ai thing. As soon as its paid off im changing phones.
Value
1
Response from Samsung USBy R&R, August 5, 2025
Hey There,
Thank you so much for sharing your experience with your Galaxy A16 5G. We understand how it can be a bit frustrating when making calls, especially if it takes a moment to connect. That’s usually just your phone trying to find an outside line, which is common on many devices. If you see notifications or prompts for adding Samsung Pay or saving your Samsung password, feel free to decline and select not to be asked again if you'd prefer. Plus, you can easily customize the Google Assistant voice to suit your style by going to Settings > Google Assistant > Assistant Voice and picking your favorite from the options. For more helpful information, check out the links below. We really appreciate you reaching out and thank you for choosing Samsung!
Use TalkBack or Voice Assistant on your Galaxy device
https://www.samsung.com/us/support/answer/ANS10002553/
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your experience with your Galaxy A16 5G. We understand how it can be a bit frustrating when making calls, especially if it takes a moment to connect. That’s usually just your phone trying to find an outside line, which is common on many devices. If you see notifications or prompts for adding Samsung Pay or saving your Samsung password, feel free to decline and select not to be asked again if you'd prefer. Plus, you can easily customize the Google Assistant voice to suit your style by going to Settings > Google Assistant > Assistant Voice and picking your favorite from the options. For more helpful information, check out the links below. We really appreciate you reaching out and thank you for choosing Samsung!
Use TalkBack or Voice Assistant on your Galaxy device
https://www.samsung.com/us/support/answer/ANS10002553/
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on July 31, 2025
Posted by: Gatica
[This review was collected as part of a promotion.] I use my device for streaming, downloads,gaming,posting,music and communication.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I thought it worked spectacular
on July 31, 2025
Posted by: Monaelisa
[This review was collected as part of a promotion.] I use it for everything and I have no problems with it at all. The galaxy ai works seamlessly
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love my new phone
on July 31, 2025
Posted by: Jenn2Grown
[This review was collected as part of a promotion.] Phone works amazing. It has all of the features that I needed and more.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is amazing.
on July 31, 2025
Posted by: Dov42069
[This review was collected as part of a promotion.] I use my phone everyday in the extreme heat and cold even "Galaxy Ai" would agree... battery life is amazing. Strong. Tuff. Durable. Reliable. I will always have a galaxy for sure !!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Can't wait to see what's next on something so awso
on July 31, 2025
Posted by: Samsung1fan
[This review was collected as part of a promotion.] I mean I have to say well done samsung you havereally blown my mind! ive been buying samsung products since I was 23yrs old an im 33 now an I plan on staying a happy customer for sure mean the price is worth it an no the Gemini AI app is amazing im just saying how can you go wrong .! Thanks samsung your the best .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy a16 5g
on July 31, 2025
Posted by: Funlearningcenter
[This review was collected as part of a promotion.] Great phone that actually helps you stay focused and on point with your new settings and ways to save your account information
Value
5
Written by a customer while visiting Samsung US