Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
Not impressed
on October 11, 2025
Posted by: UNIMPRESSED
[This review was collected as part of a promotion.] Im not overly impressed with how this phone works. UI crashes often. Screen buttons work when you touch them more than once.
Camera fails often or won't take the pic. Phone will give no audio notifications or ringtone sound often. Even with volume up. Keyboard types various letters when texting.
I like, the display is clear, camera takes great pics when it works.
I tried galaxy ai a couple times, but i get the I do not understand or an error.
Camera fails often or won't take the pic. Phone will give no audio notifications or ringtone sound often. Even with volume up. Keyboard types various letters when texting.
I like, the display is clear, camera takes great pics when it works.
I tried galaxy ai a couple times, but i get the I do not understand or an error.
Value
2
Response from Samsung USBy R&R, October 16, 2025
Hi UNIMPRESSED,
Thanks for sharing your experience with your Galaxy A16 5G! From what you've described, it might be time for a software update. Think of software updates as oil changes and tune-ups for your phone or tablet—they keep everything running smoothly, improve the user interface, boost security, and fix minor bugs. We recommend updating your device whenever a new version is available to keep it in optimal condition. To do so, swipe down with two fingers from the top right corner of the screen, then tap the Settings icon. Scroll to and select "Software update" or "System updates"—the wording may vary by model. Tap "Download and install," "Check for system updates," or "Check for software updates," depending on your carrier. If an update is available, it should start downloading automatically, though you might need to tap "Download now" on some devices. After the download finishes, follow the on-screen instructions to install it. For more details, see the linked article below. Thanks again for your review. We’re glad you chose Samsung.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thanks for sharing your experience with your Galaxy A16 5G! From what you've described, it might be time for a software update. Think of software updates as oil changes and tune-ups for your phone or tablet—they keep everything running smoothly, improve the user interface, boost security, and fix minor bugs. We recommend updating your device whenever a new version is available to keep it in optimal condition. To do so, swipe down with two fingers from the top right corner of the screen, then tap the Settings icon. Scroll to and select "Software update" or "System updates"—the wording may vary by model. Tap "Download and install," "Check for system updates," or "Check for software updates," depending on your carrier. If an update is available, it should start downloading automatically, though you might need to tap "Download now" on some devices. After the download finishes, follow the on-screen instructions to install it. For more details, see the linked article below. Thanks again for your review. We’re glad you chose Samsung.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My office on the go
on October 11, 2025
Posted by: Lifeline
[This review was collected as part of a promotion.] Galaxy AI just blows your mind. My Galaxy is my lifeline. It's my office on the go. I use my phone for EVWRYTHING, I stream movies, TV shows. I use for streaming music and have a million apps for everything from clocking in to banking to rewards programs. I would be completely lost without my galaxy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung phone is wonderful love everything
on October 11, 2025
Posted by: CSchuyler
[This review was collected as part of a promotion.] My Samsung galaxy a16 is the perfect phone, especially since the updated version with the Samsung galaxy AI it's perfect I couldn't ask for a better phone!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on October 20, 2025
Posted by: Bama251
[This review was collected as part of a promotion.] I absolutely love A16 it's an amazing phone and galaxy Ai is awesome as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy A16 Great!😂
on October 21, 2025
Posted by: SolarPrincess5151
[This review was collected as part of a promotion.] I needed a upgrade from my old phone I was so happy I updated my phone to a Samsung Galaxy A16 I like the Samsung features I can shop , buy phones for my family for Christmas. I can talk and check on my family now . Thanks Samsung!!☺️☺️☺️☺️
Value
4
Response from Samsung USBy R&R, October 24, 2025
Hiya SolarPrincess5151,
We’re thrilled to hear you’re enjoying your upgrade to the Galaxy A16 5G. The A16 offers smart connectivity and signature Samsung convenience, helping you stay connected to what matters most. Your enthusiasm shows the innovation we strive for with every Galaxy device, and we appreciate you being part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re thrilled to hear you’re enjoying your upgrade to the Galaxy A16 5G. The A16 offers smart connectivity and signature Samsung convenience, helping you stay connected to what matters most. Your enthusiasm shows the innovation we strive for with every Galaxy device, and we appreciate you being part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
So Incredible and Helpful
on October 21, 2025
Posted by: Greenteaenvy27
[This review was collected as part of a promotion.] It's been a while since I had a new, up-to-date phone. So I was a little nervous when I first received my Galaxy A16. I wasn't used to all the new aspects of the phone.
It wasn't hard to adjust at all. The set up was smooth and easy. I was able to start using apps right away and it was so nice to have a phone that runs right and fast.
Galaxy AI has helped so much. As someone with a chronic illness, I spend a lot of time online. I use Galaxy AI everyday for searches and reminders that I just need help with.
The camera is amazing. I've started taking bird photography and the photos have such clarity. It's really changed the way I started taking pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone meets all my expections. Great camera.
on October 22, 2025
Posted by: Tootsie
[This review was collected as part of a promotion.] I use my phone for mainly personal and for the start of my new business I love the fact of the Galaxy AI is pretty cool
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone..Has a really awesome camera
on October 26, 2025
Posted by: Blondie
[This review was collected as part of a promotion.] First of all I don't like A1 WHATSOEVER...I use my phone for everything anything from filling out job applications,communicating with my family,watch movies, etc
Value
5
Written by a customer while visiting Samsung US