Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
I am shocked
on October 30, 2025
Posted by: Smashley
[This review was collected as part of a promotion.] I'm shocked Galaxy to even put their name on the a series I've never had a more user unfriendly phone in my life and I've always had galaxies.
Value
1
Response from Samsung USBy R&R, October 31, 2025
Hello Smashley,
Thank you for sharing your thoughts on the Galaxy A16 5G. Based on your feedback, it seems you prefer a device that is more intuitive and straightforward for daily use. Many users appreciate the A16 5G for its easy setup and familiar navigation, especially those already accustomed to Galaxy devices. Your insights are valuable because they help our teams understand how different users experience the interface and features. If you haven't yet, we recommend exploring all the capabilities your device has to offer. The linked article below provides details on the useful features of your Galaxy A16 5G. Your feedback plays a vital role in our improvements, and we thank you for sharing it. We appreciate your choice of Samsung.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your thoughts on the Galaxy A16 5G. Based on your feedback, it seems you prefer a device that is more intuitive and straightforward for daily use. Many users appreciate the A16 5G for its easy setup and familiar navigation, especially those already accustomed to Galaxy devices. Your insights are valuable because they help our teams understand how different users experience the interface and features. If you haven't yet, we recommend exploring all the capabilities your device has to offer. The linked article below provides details on the useful features of your Galaxy A16 5G. Your feedback plays a vital role in our improvements, and we thank you for sharing it. We appreciate your choice of Samsung.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung ai, this app is really good.
on November 1, 2025
Posted by: Famousblueeyes
[This review was collected as part of a promotion.] Galaxy ai, she's really good at having no problems with this so far.It's done everything I wanted to do so far.The internet is a tiny bit slow but it is a very good phone
Value
4
Response from Samsung USBy R&R, November 7, 2025
Hi Famousblueeyes,
Thank you for sharing your thoughts on the Galaxy A16 5G. We’re pleased to hear you’re enjoying the innovative features of your device. Many users find that these intiutive tools help make daily tasks simpler and more natural. We also appreciate your feedback on internet speed and are glad the device meets your needs. Your comments help others see how well the features work together. Thanks again for your positive review. We’re grateful you chose Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your thoughts on the Galaxy A16 5G. We’re pleased to hear you’re enjoying the innovative features of your device. Many users find that these intiutive tools help make daily tasks simpler and more natural. We also appreciate your feedback on internet speed and are glad the device meets your needs. Your comments help others see how well the features work together. Thanks again for your positive review. We’re grateful you chose Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Camera more quality is good
on November 1, 2025
Posted by: Jermaine
[This review was collected as part of a promotion.] AI is a really good feature.
For the samsungalaxy.
Galaxy
For the samsungalaxy.
Galaxy
Value
4
Response from Samsung USBy R&R, November 3, 2025
Hey Jermaine,
Your support means a lot. The Galaxy A16 5G was created to add simplicity and happiness to your daily routine, and your review shows it’s succeeding! Although this device isn’t fully equipped with Galaxy AI, it still offers many smart features to improve your experience. With tools like Gemini and Google Assistant, you can access intelligent functions anytime. We appreciate your kind words. Technology that fits your lifestyle. Thank you for selecting Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Your support means a lot. The Galaxy A16 5G was created to add simplicity and happiness to your daily routine, and your review shows it’s succeeding! Although this device isn’t fully equipped with Galaxy AI, it still offers many smart features to improve your experience. With tools like Gemini and Google Assistant, you can access intelligent functions anytime. We appreciate your kind words. Technology that fits your lifestyle. Thank you for selecting Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This device is good quality for it's price.
on November 1, 2025
Posted by: Maksmomm05
[This review was collected as part of a promotion.] I love the galaxy AI on this device. Very easy to use and convenient.
Value
3
Response from Samsung USBy R&R, November 3, 2025
Greetings Maksmomm05,
The Galaxy A16 5G is built for smooth, practical performance, and your experience confirms this. Although it doesn’t have the complete Galaxy AI suite, it offers many smart features to improve your user experience. With improvements in Gemini and Google Assistant, finding information quickly becomes simpler. We're glad to hear your device is working well for you. Thank you for sharing your review. We value your participation in the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A16 5G is built for smooth, practical performance, and your experience confirms this. Although it doesn’t have the complete Galaxy AI suite, it offers many smart features to improve your user experience. With improvements in Gemini and Google Assistant, finding information quickly becomes simpler. We're glad to hear your device is working well for you. Thank you for sharing your review. We value your participation in the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone best ive had Durable & Has Google
on November 2, 2025
Posted by: Tooloyal
[This review was collected as part of a promotion.] I use it for everyday use and Google ai as well very good phone love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I actually like my Samsung Galaxy
on November 2, 2025
Posted by: izsakay
[This review was collected as part of a promotion.] My Samsung Galaxy is a pretty decent phone. The ai is very smart
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Neither an upgrade nor a downgrade
on November 4, 2025
Posted by: Staopy
from California
Expertise:Intermediate
I upgraded from the note10 after I dropped it too many times and the touchscreen stopped working. I like this phone, but I do miss the s-pen and sharp edges. Also, I'm surprised by how fast this is for it's price.
Features
4
Performance
5
Design
3
Value
5
Response from Samsung USBy R&R, November 7, 2025
Hey Staopy,
Thank you for sharing your thoughts on the Galaxy A16 5G. It’s great to hear that the performance stood out and that it has been fast and smooth for daily use. Shifting from the Note can definitely feel different when you’re used to the S-Pen and the design. Many Galaxy users appreciate how each device line offers its own unique strengths, from speed and battery life to smart features and handling. We’re glad you’re enjoying the responsiveness and reliability of your new phone. Thanks for being part of the Galaxy community, we’re always excited to help you stay connected to the things you love. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. It’s great to hear that the performance stood out and that it has been fast and smooth for daily use. Shifting from the Note can definitely feel different when you’re used to the S-Pen and the design. Many Galaxy users appreciate how each device line offers its own unique strengths, from speed and battery life to smart features and handling. We’re glad you’re enjoying the responsiveness and reliability of your new phone. Thanks for being part of the Galaxy community, we’re always excited to help you stay connected to the things you love. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The Samsung Galaxy A16 5G is the best phone.
on November 8, 2025
Posted by: bigdaddypigg1972
[This review was collected as part of a promotion.] Well with the Galaxy ai is the best thing that Samsung has did to the devices. It's better than google is. You can do alot more with the Galaxy AI. Thank you so much Samsung.
I do a lot of things with my Samsung Galaxy A16 5G all the time like playing music which it plays good and have good quality of pictures and the motion and sound and also I play a lot of games of verouse types of games and the have good quality,sound,graffics,sound and also the best of the gaming is so real on a lot of the games The other thing is I use my phone for doing my college home work that I have to do online beside my personal things that I keep on there with the gd quality of protection that you get to choose. I'm so glad that you all have created Samsung Galaxy because it's my favorite phone to use for any thing that I might need to use it for. Thank you Samsung Galaxy for the creations that you have made for the world to use..
I do a lot of things with my Samsung Galaxy A16 5G all the time like playing music which it plays good and have good quality of pictures and the motion and sound and also I play a lot of games of verouse types of games and the have good quality,sound,graffics,sound and also the best of the gaming is so real on a lot of the games The other thing is I use my phone for doing my college home work that I have to do online beside my personal things that I keep on there with the gd quality of protection that you get to choose. I'm so glad that you all have created Samsung Galaxy because it's my favorite phone to use for any thing that I might need to use it for. Thank you Samsung Galaxy for the creations that you have made for the world to use..
Value
4
Response from Samsung USBy R&R, November 25, 2025
Hey there bigdaddypigg1972,
Thank you for sharing your feedback on the Galaxy A16 5G. Your enthusiasm inspires us, and we're glad to hear how the device supports you from class to creativity. With its smart features, vibrant graphics, and built-in protection, it’s designed for those who do it all. We’re excited it still meets your needs every day. Thanks for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy A16 5G. Your enthusiasm inspires us, and we're glad to hear how the device supports you from class to creativity. With its smart features, vibrant graphics, and built-in protection, it’s designed for those who do it all. We’re excited it still meets your needs every day. Thanks for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US