Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,205
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Galaxy 16series
on July 29, 2025
Posted by: DawnMG
[This review was collected as part of a promotion.] My phone has been fairly great it has a few hiccups that I need to understand but I'll get there. The AI part of it is the best and I love it. It helped a whole lot when I was trying to figure out the phone. I'm 61 years old and technology has me lost at times but the AI on the phone really helped me figure out stuff. I usually use it for communicating with my friends and family but u also have a few games on here that u like to play. I just wish it was easier for me to figure things out and then I would've given you 5 stars but I really would give you 4.5 stars right now. Thank you for making things better for me to figure out.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome!!
on July 29, 2025
Posted by: Alfie17
[This review was collected as part of a promotion.] Galaxy A16 is awesome because of its speaker absolutely loud but but clear
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Phone has very little storage space and freezes
on July 30, 2025
Posted by: Neednewphonesoon
[This review was collected as part of a promotion.] Slow and freezes all the time can't put a ton of games on here at all was the worst phone to make.
Value
1
Response from Samsung USBy R&R, July 31, 2025
Hey Neednewphonesoon,
Thank you for sharing your experience with the Galaxy A16 5G. If your device is slowing down or crashing, checking for software updates could help. To do this, swipe down with two fingers from the top right corner of the screen, tap the Settings icon, then navigate to and select Software update or System updates — the label may vary by model. Tap Download and install, check for system updates, or check for software updates based on your carrier. If an update is available, it should start downloading automatically, though you might need to tap 'Download now' on some devices. After the download completes, follow the on-screen instructions to install the update. Additionally, optimizing your device before heavy use can improve performance. Please see the links below for more details. We appreciate your review and are glad you chose Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. If your device is slowing down or crashing, checking for software updates could help. To do this, swipe down with two fingers from the top right corner of the screen, tap the Settings icon, then navigate to and select Software update or System updates — the label may vary by model. Tap Download and install, check for system updates, or check for software updates based on your carrier. If an update is available, it should start downloading automatically, though you might need to tap 'Download now' on some devices. After the download completes, follow the on-screen instructions to install the update. Additionally, optimizing your device before heavy use can improve performance. Please see the links below for more details. We appreciate your review and are glad you chose Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's good
on July 30, 2025
Posted by: Lilthugaj
[This review was collected as part of a promotion.] It had good services works. Amazing haven't had any problems with it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
It's slow and sucks other then that it's a phone
on July 30, 2025
Posted by: Kjb711
[This review was collected as part of a promotion.] I use my galaxy phone every day for work and it's very aggravating
Value
1
Response from Samsung USBy R&R, July 31, 2025
Hello Kjb711,
Thanks so much for sharing how your Galaxy A16 5G is doing! If you ever notice it feeling a bit slower, a quick optimization can work wonders. The Quick optimization feature helps boost performance by finding power-hungry apps, clearing out unnecessary files and memory, scanning for malware, and shutting background apps. It's really easy to do: just go to Settings, then Device care, tap Optimize now, and hit Done. For more helpful tips, check out the link on “Keep your Galaxy phone or tablet from slowing down with Device Care.” We’re so happy you reached out, we’re glad to have you as part of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for sharing how your Galaxy A16 5G is doing! If you ever notice it feeling a bit slower, a quick optimization can work wonders. The Quick optimization feature helps boost performance by finding power-hungry apps, clearing out unnecessary files and memory, scanning for malware, and shutting background apps. It's really easy to do: just go to Settings, then Device care, tap Optimize now, and hit Done. For more helpful tips, check out the link on “Keep your Galaxy phone or tablet from slowing down with Device Care.” We’re so happy you reached out, we’re glad to have you as part of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's the best
on July 30, 2025
Posted by: Lilwood
[This review was collected as part of a promotion.] Galalaxie Ai is great I use my a16 for gaming amd payments its terrific
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I really love this phone. It have all i wanted
on July 30, 2025
Posted by: Feze15
[This review was collected as part of a promotion.] I use my A1 to do all kind of things. From research to entertainment to business also so on.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Embarrassing
on July 30, 2025
Posted by: Tony2510
[This review was collected as part of a promotion.] From day one I've been disappointed with my A16 5g phone. It lags so bad and the refresh rate on this phone is atrocious. Embarrassing really. The screen freezes up several times a day. I hate this phone!!!
Value
1
Response from Samsung USBy R&R, August 4, 2025
Hola Tony2510,
The Galaxy A16 5G has many helpful features to meet different needs. If your device feels slow or isn’t responding as quickly as you’d like, checking for software updates can really boost its performance. Just swipe down with two fingers from the top right corner of your screen and tap the Settings icon. Then, scroll down a bit and select Software update or System updates; the wording might be slightly different depending on your device. Next, tap on Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it will usually start downloading automatically, but sometimes you’ll need to tap ‘Download now'. Once the download is done, follow the on-screen steps to install the update. If you need more help, you can visit the online guide, “Samsung phone or tablet freezes and crashes.” We really appreciate you sharing how your device is running, and thank you so much for trusting Samsung as your go-to brand.
Galaxy phone or tablet’s screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A16 5G has many helpful features to meet different needs. If your device feels slow or isn’t responding as quickly as you’d like, checking for software updates can really boost its performance. Just swipe down with two fingers from the top right corner of your screen and tap the Settings icon. Then, scroll down a bit and select Software update or System updates; the wording might be slightly different depending on your device. Next, tap on Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it will usually start downloading automatically, but sometimes you’ll need to tap ‘Download now'. Once the download is done, follow the on-screen steps to install the update. If you need more help, you can visit the online guide, “Samsung phone or tablet freezes and crashes.” We really appreciate you sharing how your device is running, and thank you so much for trusting Samsung as your go-to brand.
Galaxy phone or tablet’s screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US