Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
Honestly, probably the worst!!
on October 6, 2025
Posted by: Ashes89
[This review was collected as part of a promotion.] Probably the worst cell phone I've ever purchased. I've already had it replaced twice due to overheating, camera doesn't function, the processor is slow, my phone is always crashing. Everytime i attempt to make a call, it tells me to contact the developer. If I needed this phone in order to save my life, I'd be dead. SERIOUSLY. I feel as though I don't understand much about the galaxy Ai programming simply because the phone itself doesn't operate properly.
Value
1
Response from Samsung USBy R&R, October 8, 2025
Hi Ashes89, \nThank you for sharing your experience with the Galaxy A16 5G. Based on what you've said, it might be time to update your device’s software. Just like oil changes and tune-ups for your car, software updates help your phone or tablet run smoothly. They also enhance the user interface, improve security, and fix small bugs. We suggest updating your software whenever a new version is available to maintain your device's performance. Please see the link below for instructions on how to stay up to date. We appreciate your feedback and are glad to have you in the Samsung community. \nHow to update your Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS10002027/\n\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best
on October 9, 2025
Posted by: LoveMyGalaxy
[This review was collected as part of a promotion.] I love the Galaxy AI feature. It's fun and easy to use.
I game quite a bit, draw on different applications, and do my banking on here.
It's a great phone. I'd recommend it to anyone from a mother to a business professional!
I game quite a bit, draw on different applications, and do my banking on here.
It's a great phone. I'd recommend it to anyone from a mother to a business professional!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Unsatisfied
on October 10, 2025
Posted by: Cosmicreaction
[This review was collected as part of a promotion.] I’ve been very unsatisfied with the Galaxy A16 so far. The phone feels sluggish and unresponsive, even with basic apps. Simple functions like turning on the flashlight are unnecessarily complicated — the gestures don’t work consistently, and I often have to fumble through menus just to get it to respond.
Performance-wise, it runs noticeably slow, freezing or lagging during everyday use. For a newer model, I expected smoother operation and better optimization. The much-touted Galaxy AI features are present, but they feel more like an afterthought than a real selling point — they don’t make up for the phone’s overall lack of efficiency or user-friendliness.
Overall, the Galaxy A16 is a letdown. It may look nice on paper, but in actual use, it’s frustrating and underwhelming. I wouldn’t recommend it for anyone who values speed, ease of use, or reliable performance.
Value
1
Response from Samsung USBy R&R, October 14, 2025
Greetings Cosmicreaction,
Thank you for reviewing your Galaxy A16 5G. We value your feedback as it helps us understand how users interact with their devices. From your comments, it appears your device responds slowly and becomes sluggish over time. You can try several troubleshooting steps, such as updating your device software. Additionally, clearing the cache and performing quick, periodic optimizations might be more effective. For more tips on maintaining your device's performance, please check the resources linked below. We appreciate you taking the time to share your feedback and want you to know that we value you as a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reviewing your Galaxy A16 5G. We value your feedback as it helps us understand how users interact with their devices. From your comments, it appears your device responds slowly and becomes sluggish over time. You can try several troubleshooting steps, such as updating your device software. Additionally, clearing the cache and performing quick, periodic optimizations might be more effective. For more tips on maintaining your device's performance, please check the resources linked below. We appreciate you taking the time to share your feedback and want you to know that we value you as a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Phone lags
on October 10, 2025
Posted by: Hatemyphone
[This review was collected as part of a promotion.] This phone lags . I have to push the back button several times to get it towork properly
Value
1
Response from Samsung USBy R&R, October 14, 2025
Hello There,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Please check out the link provided below on how to keep your device running smoothly. Your feedback means a lot to us at Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Please check out the link provided below on how to keep your device running smoothly. Your feedback means a lot to us at Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good choice
on October 10, 2025
Posted by: Morgie
[This review was collected as part of a promotion.] This upgrade is worse than the older version camera is horrible/blurry and freezes and videos are in slow motion and laggy. Phone calls are static and if in 5G nothing works not pleased at all with this phone and now having charging issues and haven't ecen had it long at all been this one since i got it. Hate this phone as the older version was better and about to just switch back over and throw this one away until I pay it off
Value
1
Response from Samsung USBy R&R, October 16, 2025
Hi Morgie,
Thank you for informing us about your Galaxy A16 5G issues. We know it can be frustrating when your device doesn't perform as expected. The A16 5G has a triple lens camera system that rivals many other phones, almost like carrying a DSLR in your pocket. Setting up and customizing camera modes is important. The linked article below explains your device’s camera features and tips for capturing the best shots. Connectivity mainly depends on your location; in some areas, depending on your carrier, it may take longer to connect or have limited access. If you're using 5G but can't connect, check with your carrier to confirm your plan includes 5G and that your account has no concerns. Also, verify if you're in a 5G-supported region. Additional info on maintaining a good connection is available via the link below. For charging behaviors, ensure you're using an authentic Samsung cable and charger for safe, optimal charging. There are troubleshooting steps you can try to improve charging performance, detailed in the linked guide. Our support team is always ready to assist—please contact Samsung Support for help. We're here for you, and we appreciate you being part of the Samsung community.
Samsung phone or tablet will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10001462/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for informing us about your Galaxy A16 5G issues. We know it can be frustrating when your device doesn't perform as expected. The A16 5G has a triple lens camera system that rivals many other phones, almost like carrying a DSLR in your pocket. Setting up and customizing camera modes is important. The linked article below explains your device’s camera features and tips for capturing the best shots. Connectivity mainly depends on your location; in some areas, depending on your carrier, it may take longer to connect or have limited access. If you're using 5G but can't connect, check with your carrier to confirm your plan includes 5G and that your account has no concerns. Also, verify if you're in a 5G-supported region. Additional info on maintaining a good connection is available via the link below. For charging behaviors, ensure you're using an authentic Samsung cable and charger for safe, optimal charging. There are troubleshooting steps you can try to improve charging performance, detailed in the linked guide. Our support team is always ready to assist—please contact Samsung Support for help. We're here for you, and we appreciate you being part of the Samsung community.
Samsung phone or tablet will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10001462/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Slow and worst Samsung
on October 11, 2025
Posted by: Turtlema420
[This review was collected as part of a promotion.] I have not been anywhere close to satisfied with this phone. From day 1 of purchasing, it has had the slowest processing of any smart phone ive ever owned. The touch features/ settings are trash. The connection is poor and just does not work over 60% of the time. I cannot receive or make any calls unless i have wifi, will drop calls with 5G signal. The sound on this phone is laughable, have to use speaker phone otherwise i sound like im underwater and i cant hear anything on the other side of call. I have spent hours going through settings trying to troubleshoot issues but nothing ever improves. I would not recommend this device and strongly advise anyone to not buy this model.
Value
1
Response from Samsung USBy R&R, October 17, 2025
Hey there Turtlema420,
Thank you for sharing your experience with the Galaxy A16 5G. We value your feedback on its performance and sound quality. The A16 5G was created to optimize power efficiency while ensuring reliable connectivity, and your insights help us improve how the device maintains clear communication and consistent speeds during everyday use. Variations in your region and environment may cause your device to temporarily disconnect from the network or experience slower connections. This could be related to your plan, location, or network settings. Please review the troubleshooting resources provided to help ensure a stable network connection. We appreciate your review and thank you for being part of the Samsung family.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. We value your feedback on its performance and sound quality. The A16 5G was created to optimize power efficiency while ensuring reliable connectivity, and your insights help us improve how the device maintains clear communication and consistent speeds during everyday use. Variations in your region and environment may cause your device to temporarily disconnect from the network or experience slower connections. This could be related to your plan, location, or network settings. Please review the troubleshooting resources provided to help ensure a stable network connection. We appreciate your review and thank you for being part of the Samsung family.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Easy to operate
on October 11, 2025
Posted by: 1BuckgalaxyA16
[This review was collected as part of a promotion.] Galaxy A16 easy to operate. Looks good and battery lasts all day. Phone can be a little slow at times but that would be my only complaint.
Value
3
Response from Samsung USBy R&R, October 16, 2025
Hi there 1BuckgalaxyA16,
Thank you for your feedback on the Galaxy A16 5G. Galaxy devices include helpful tools like Device Care to maintain smooth performance. You can quickly optimize your device in Settings to free up memory and enhance speed. The Quick optimization feature boosts performance by detecting apps that consume excessive battery, clearing unnecessary files, removing unneeded background apps, and scanning for malware. It's a fast and easy process: go to Settings, select Device Care, tap 'Optimize now,' then 'Done.' The provided link offers more tips on preventing your device from slowing down. We appreciate you being a part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A16 5G. Galaxy devices include helpful tools like Device Care to maintain smooth performance. You can quickly optimize your device in Settings to free up memory and enhance speed. The Quick optimization feature boosts performance by detecting apps that consume excessive battery, clearing unnecessary files, removing unneeded background apps, and scanning for malware. It's a fast and easy process: go to Settings, select Device Care, tap 'Optimize now,' then 'Done.' The provided link offers more tips on preventing your device from slowing down. We appreciate you being a part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Likeable considering
on October 11, 2025
Posted by: Winters
[This review was collected as part of a promotion.] I needed to relearn some features do to the a1 and some are tured around from others but nice
Value
4
Response from Samsung USBy R&R, October 30, 2025
Hi there Winters,
Thank you for reaching out and sharing how your Galaxy A16 5G is doing. It’s equipped with all your essential phone features plus some extra enhancements. If it feels a bit overwhelming, don’t worry! We’ve included resources below explaining Gemini and Google Assistant, the smart features now available on your device. You’ll also find more information about what you can do with your phone. We’re excited to see you explore more. We appreciate your review and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing how your Galaxy A16 5G is doing. It’s equipped with all your essential phone features plus some extra enhancements. If it feels a bit overwhelming, don’t worry! We’ve included resources below explaining Gemini and Google Assistant, the smart features now available on your device. You’ll also find more information about what you can do with your phone. We’re excited to see you explore more. We appreciate your review and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US