Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Samsung phone is wonderful love everything
on October 11, 2025
Posted by: CSchuyler
[This review was collected as part of a promotion.] My Samsung galaxy a16 is the perfect phone, especially since the updated version with the Samsung galaxy AI it's perfect I couldn't ask for a better phone!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on October 20, 2025
Posted by: Bama251
[This review was collected as part of a promotion.] I absolutely love A16 it's an amazing phone and galaxy Ai is awesome as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy A16 Great!😂
on October 21, 2025
Posted by: SolarPrincess5151
[This review was collected as part of a promotion.] I needed a upgrade from my old phone I was so happy I updated my phone to a Samsung Galaxy A16 I like the Samsung features I can shop , buy phones for my family for Christmas. I can talk and check on my family now . Thanks Samsung!!☺️☺️☺️☺️
Value
4
Response from Samsung USBy R&R, October 24, 2025
Hiya SolarPrincess5151,
We’re thrilled to hear you’re enjoying your upgrade to the Galaxy A16 5G. The A16 offers smart connectivity and signature Samsung convenience, helping you stay connected to what matters most. Your enthusiasm shows the innovation we strive for with every Galaxy device, and we appreciate you being part of the Samsung family!
-Ty
Samsung Support
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We’re thrilled to hear you’re enjoying your upgrade to the Galaxy A16 5G. The A16 offers smart connectivity and signature Samsung convenience, helping you stay connected to what matters most. Your enthusiasm shows the innovation we strive for with every Galaxy device, and we appreciate you being part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone meets all my expections. Great camera.
on October 22, 2025
Posted by: Tootsie
[This review was collected as part of a promotion.] I use my phone for mainly personal and for the start of my new business I love the fact of the Galaxy AI is pretty cool
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone..Has a really awesome camera
on October 26, 2025
Posted by: Blondie
[This review was collected as part of a promotion.] First of all I don't like A1 WHATSOEVER...I use my phone for everything anything from filling out job applications,communicating with my family,watch movies, etc
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A16 IS SLOW AND BUTTONS ARE HARD
on October 26, 2025
Posted by: YepUS4
[This review was collected as part of a promotion.] I really don't like the way the phone looks nor the thickness, it's slow and most of the time I can't call 611 or take pics the service is slow.
Value
3
Response from Samsung USBy R&R, October 27, 2025
Hello YepUS4,
Thank you for sharing your thoughts on the Galaxy A16 5G. It features a 6.7–inch Super AMOLED display and is only 7.9mm thick, making it one of the slimmest A Series devices so far—easy to hold and pocket-friendly. In terms of performance, it’s powered by a dependable processor with 4GB of RAM, allowing for good results with proper optimization. To support your device's performance, you can use the Device care feature, which shows your battery, storage, and RAM status. You can also automatically optimize your phone or tablet for faster, smoother operation. To do this, go to Settings, swipe to and select Device care, then tap "Optimize now" and confirm with Done. For more details on maintaining your device’s smooth operation, please check the link below. Thank you for your review. We appreciate your choice of Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your thoughts on the Galaxy A16 5G. It features a 6.7–inch Super AMOLED display and is only 7.9mm thick, making it one of the slimmest A Series devices so far—easy to hold and pocket-friendly. In terms of performance, it’s powered by a dependable processor with 4GB of RAM, allowing for good results with proper optimization. To support your device's performance, you can use the Device care feature, which shows your battery, storage, and RAM status. You can also automatically optimize your phone or tablet for faster, smoother operation. To do this, go to Settings, swipe to and select Device care, then tap "Optimize now" and confirm with Done. For more details on maintaining your device’s smooth operation, please check the link below. Thank you for your review. We appreciate your choice of Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Product review
on October 26, 2025
Posted by: Hewi89
[This review was collected as part of a promotion.] I use my device for streaming music, Bluetooth, gaming, and to keep up with my business life.
My review or issues with the GalaxyA16 5G is I've had nothing but constant issues with it and it's definitely not what I expected out of a phone. Currently I've been experiencing it running extremely slow and lacking apps even after a factory reboot.
I give this phone 0/5 stars and don't recommend it to anyone. Galaxy AI has been a great thing to use when I've needed it.
My review or issues with the GalaxyA16 5G is I've had nothing but constant issues with it and it's definitely not what I expected out of a phone. Currently I've been experiencing it running extremely slow and lacking apps even after a factory reboot.
I give this phone 0/5 stars and don't recommend it to anyone. Galaxy AI has been a great thing to use when I've needed it.
Value
1
Response from Samsung USBy R&R, October 27, 2025
Howdy Hewi89,
Thank you for your feedback. We enjoy hearing from our customers and learning from their experiences. If you're facing lag, delayed responses, or slow performance on your Galaxy A16 5G, using Device Care to optimize storage and memory can help improve speed. The Device Care feature offers a summary of your battery, storage, and RAM, and allows automatic optimization for better performance. To access it, go to Settings, swipe to and select Device Care, then tap Optimize now and tap Done. For additional troubleshooting tips like clearing cache and data, please visit the link below. Although Galaxy AI isn’t available on the Galaxy A16 5G, the device includes various smart features through One UI, such as Gemini and Google Assistant, to simplify daily tasks. Learn more via the link below. Thank you for your review and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback. We enjoy hearing from our customers and learning from their experiences. If you're facing lag, delayed responses, or slow performance on your Galaxy A16 5G, using Device Care to optimize storage and memory can help improve speed. The Device Care feature offers a summary of your battery, storage, and RAM, and allows automatic optimization for better performance. To access it, go to Settings, swipe to and select Device Care, then tap Optimize now and tap Done. For additional troubleshooting tips like clearing cache and data, please visit the link below. Although Galaxy AI isn’t available on the Galaxy A16 5G, the device includes various smart features through One UI, such as Gemini and Google Assistant, to simplify daily tasks. Learn more via the link below. Thank you for your review and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
My opinion of my galaxy
on October 29, 2025
Posted by: Feelinglucky
[This review was collected as part of a promotion.] My Galaxy A16 5G is a great phone but it keeps freezing and I have to restart it. I love the galaxy ai too.
Value
4
Response from Samsung USBy R&R, October 29, 2025
Hey Feelinglucky,
Thank you for your feedback on your Galaxy A16 5G. We value your input. If you're noticing lag, try restarting your device regularly and keeping your apps updated, which can boost performance. A quick optimization can also be very helpful. The Quick Optimization feature improves your device's efficiency by identifying apps that drain battery, clearing unnecessary data from memory, removing unneeded files, scanning for malware, and closing background apps. It's simple and fast to optimize: go to Settings, swipe to and tap Device Care, then tap Optimize Now and finish with Done. More details are linked below. The A16 5G offers dependable performance with user-friendly features for daily use. Although it doesn’t have the full Galaxy AI rollout, it still includes smart functions like Gemini and Google Assistant to enhance your experience. Thank you again for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on your Galaxy A16 5G. We value your input. If you're noticing lag, try restarting your device regularly and keeping your apps updated, which can boost performance. A quick optimization can also be very helpful. The Quick Optimization feature improves your device's efficiency by identifying apps that drain battery, clearing unnecessary data from memory, removing unneeded files, scanning for malware, and closing background apps. It's simple and fast to optimize: go to Settings, swipe to and tap Device Care, then tap Optimize Now and finish with Done. More details are linked below. The A16 5G offers dependable performance with user-friendly features for daily use. Although it doesn’t have the full Galaxy AI rollout, it still includes smart functions like Gemini and Google Assistant to enhance your experience. Thank you again for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US