Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,205
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Samsung's phones are great!
on July 28, 2025
Posted by: Shopper24
[This review was collected as part of a promotion.] I use my phone for everything. From do the supermarket, to job searching, to buy tickets to de zoo or theater and to use the metro app.
The phone (A16) it's really great and have space, also you can do everything in there, I'm serious, everything!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is ok. But runs really slow
on July 28, 2025
Posted by: Bratney1977
[This review was collected as part of a promotion.] I use Ai to write letters and affidavits and it is really amazing. But my samsung galaxy a16 5g is very slow and gets really hot especially when I have it on charger
Value
3
Response from Samsung USBy R&R, August 6, 2025
Hey Bratney1977,
Thank you so much for sharing your experience with your Galaxy A16 5G! We're really happy to hear that you're able to stay productive and make the most of your device's smart features. If you notice your device slowing down during heavy use, try closing some background apps; it's a simple trick that can boost performance. And when charging, for the safest and most efficient results (yes, that matters!), please use an official Samsung charger to help reduce your phone getting warm during charging. We truly appreciate you reaching out and choosing Samsung as your trusted brand. Thanks again for being part of our community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your experience with your Galaxy A16 5G! We're really happy to hear that you're able to stay productive and make the most of your device's smart features. If you notice your device slowing down during heavy use, try closing some background apps; it's a simple trick that can boost performance. And when charging, for the safest and most efficient results (yes, that matters!), please use an official Samsung charger to help reduce your phone getting warm during charging. We truly appreciate you reaching out and choosing Samsung as your trusted brand. Thanks again for being part of our community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on July 28, 2025
Posted by: Tifflove
[This review was collected as part of a promotion.] My Gallery A16 is totally awesome. I like every feature about this device. I use it for everything. I play my games and enjoy the graphics that I experience with the games. I have ample amount of storage for my pictures,phone contacts and other stuff. I'm able to use my phone with ease and I can control how I use my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible I
on July 28, 2025
Posted by: frankiered80
[This review was collected as part of a promotion.] The Galaxy A16 is the worst phone I have ever had. It slow to respond to touch if it responds at all. It has to be restarted at least once a day every day. It is super slow and unreliable. The Galaxy AI is slow as well.
Value
1
Response from Samsung USBy R&R, August 6, 2025
Hello there frankiered80,
Thank you so much for sharing your feedback on the Galaxy A16 5G! We genuinely appreciate your support and input, which helps us continue to create devices that combine thoughtful design with smooth performance. With easy access to features like Device Care and regular software updates, we’re always working to serve you better. We're grateful to have you as part of our journey of innovation. Samsung: built for what’s next, together.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your feedback on the Galaxy A16 5G! We genuinely appreciate your support and input, which helps us continue to create devices that combine thoughtful design with smooth performance. With easy access to features like Device Care and regular software updates, we’re always working to serve you better. We're grateful to have you as part of our journey of innovation. Samsung: built for what’s next, together.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product takes great pictures
on July 28, 2025
Posted by: Showmehowto62
[This review was collected as part of a promotion.] I love the Galaxy AI features my product has. The internet is fast and secure, it helps keep up with my passwords. My pictures are very clear and sharp.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
My A16 review
on July 28, 2025
Posted by: CueBall530
[This review was collected as part of a promotion.] My a16 is a solid reliable and affordable device that is equipped with all the modern-day technology of AI and on a 5G Network. It does everything that I needed to do without breaking the bank.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My galaxy A16 is one of the best phone I've had
on July 28, 2025
Posted by: Buddylove2
[This review was collected as part of a promotion.] Using my AI on my galaxy is the most helpful tool I can use it helps me with my everyday tasks Using Gemini AI is the best
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great and the galaxy ai is helpful
on July 28, 2025
Posted by: Galaxyuser09
[This review was collected as part of a promotion.] This phone helps me take photos of scenery and the galaxy Ai assists with editing and tuning my photos.it also assists me in getting ideas for new photos
Value
5
Written by a customer while visiting Samsung US