Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,205
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Great product woth features
on July 28, 2025
Posted by: Dubois617
[This review was collected as part of a promotion.] This device is sleek and fast with "Galaxy AI" making it so much easier to navigate through apps and devices just in general is a very convenient phone dor today's fast-paced times.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Kinda wish it was a bit better
on July 28, 2025
Posted by: Lilredd
[This review was collected as part of a promotion.] My galaxy A16 glitches and freezes for a few seconds. Sometimes doesn't allow me to call out the first time and have to try for a second, sometimes a third. Pair of headphones ive used in all my last devices, would not stay connected to current phone. Trouble sending out texts.
Takes good quality photos. So that's a plus side. Haha
Im probably better off going back to my Revvl.
Im probably better off going back to my Revvl.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Personally my phone sucks I cant play games on it
on July 28, 2025
Posted by: Halfshell
[This review was collected as part of a promotion.] My galaxy a16 5g isn't to bad for social media, texting, and calling but it glitches out on videos or if I play games on it and if im out in the sun or on video it continuously restarts and overheats to the point I think its about to blow up but the camera quality and storage and some other qualities about the phone aren't to bad
Value
2
Response from Samsung USBy R&R, August 6, 2025
Hey there Halfshell,
Thanks so much for sharing your experience with the Galaxy A16 5G! It’s great to see you exploring all the performance tools and updates available. There are always new ways to enjoy your device even more. If you plan to do a lot of gaming or streaming, a quick optimization can really help. Just go to Settings, swipe to and tap Device care, then tap Optimize now and hit Done. This simple step will close any unnecessary background apps, giving your device a little extra boost. We truly appreciate your review and are happy to have you as part of our Samsung family. We’re always excited to push the boundaries of what’s possible. Thanks for being with us on this journey!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thanks so much for sharing your experience with the Galaxy A16 5G! It’s great to see you exploring all the performance tools and updates available. There are always new ways to enjoy your device even more. If you plan to do a lot of gaming or streaming, a quick optimization can really help. Just go to Settings, swipe to and tap Device care, then tap Optimize now and hit Done. This simple step will close any unnecessary background apps, giving your device a little extra boost. We truly appreciate your review and are happy to have you as part of our Samsung family. We’re always excited to push the boundaries of what’s possible. Thanks for being with us on this journey!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Camera could be better
on July 28, 2025
Posted by: JustMe
[This review was collected as part of a promotion.] I use my phone internet shopping, playing games and social media and my only phone. I don't think the camera is that great. It could be better.
Mentioning Galaxy AI
Mentioning Galaxy AI
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
One of the best!
on July 28, 2025
Posted by: MS2003
[This review was collected as part of a promotion.] I love how the phone keeps track and tells you when to restart so it uses t he best optimization possible. Galaxy AI helps me to learn new things about my phone and surroundings.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on July 28, 2025
Posted by: Airlinesbracket
[This review was collected as part of a promotion.] Great phone nothing bad to say great great great great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Slow, lagging, battery
on July 28, 2025
Posted by: Kisskisss
[This review was collected as part of a promotion.] The battery doesn't last very long and takes even longer to charge. My camera is quite choppy. The phone also lags between tasks. Overall it gets by but not something recommend for anyone.
Value
1
Response from Samsung USBy R&R, August 6, 2025
Hi Kisskisss,
Thanks so much for sharing how things are going with your Galaxy A16 5G! We truly appreciate hearing your thoughts on the Galaxy A16 5G. Whether it’s about power efficiency, display settings, or user features, Samsung offers lots of built-in options to help improve your experience. Taking a moment to optimize your battery can give you more power throughout the day, and tweaking your camera settings can boost the quality of your photos. With a 50MP camera, you’re almost guaranteed to get great shots, it’s just about adjusting the settings to fit your style. If your device starts lagging, a quick optimization via Settings under Device care can help keep things running smoothly. Thanks again for sharing your Samsung journey with us. We’re excited for you to continue experiencing innovation redefined!
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
Get the most out of your Galaxy phone or tablet batteryhttps://www.samsung.com/us/support/answer/ANS10002534/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for sharing how things are going with your Galaxy A16 5G! We truly appreciate hearing your thoughts on the Galaxy A16 5G. Whether it’s about power efficiency, display settings, or user features, Samsung offers lots of built-in options to help improve your experience. Taking a moment to optimize your battery can give you more power throughout the day, and tweaking your camera settings can boost the quality of your photos. With a 50MP camera, you’re almost guaranteed to get great shots, it’s just about adjusting the settings to fit your style. If your device starts lagging, a quick optimization via Settings under Device care can help keep things running smoothly. Thanks again for sharing your Samsung journey with us. We’re excited for you to continue experiencing innovation redefined!
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
Get the most out of your Galaxy phone or tablet batteryhttps://www.samsung.com/us/support/answer/ANS10002534/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy A16
on July 28, 2025
Posted by: Ramendluffy
[This review was collected as part of a promotion.] Feels laggy and slow most of the time. Than other previous phones.
Value
3
Response from Samsung USBy R&R, August 4, 2025
Greetings Ramendluffy,
Thank you for sharing your experience with your Galaxy A16 5G! To help keep your device running smoothly, you can try using the Device care feature. It's a handy tool that gives you a quick overview of your battery, storage, and RAM. Plus, it can automatically optimize your phone or tablet for faster, smoother performance. The Quick optimization feature is especially useful; it can identify apps that use too much battery, clear unnecessary files, scan for malware, and close background apps—all in just a few taps. To optimize your device, just go to Settings, swipe to and tap Device care, then tap 'Optimize now,' and finally, tap Done. For more tips on keeping your device in top shape, check out “Keep your Galaxy phone or tablet from slowing down with Device Care.” We really appreciate your feedback and thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G! To help keep your device running smoothly, you can try using the Device care feature. It's a handy tool that gives you a quick overview of your battery, storage, and RAM. Plus, it can automatically optimize your phone or tablet for faster, smoother performance. The Quick optimization feature is especially useful; it can identify apps that use too much battery, clear unnecessary files, scan for malware, and close background apps—all in just a few taps. To optimize your device, just go to Settings, swipe to and tap Device care, then tap 'Optimize now,' and finally, tap Done. For more tips on keeping your device in top shape, check out “Keep your Galaxy phone or tablet from slowing down with Device Care.” We really appreciate your feedback and thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US