Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,205
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Great brand
on July 28, 2025
Posted by: Love2browse
[This review was collected as part of a promotion.] I love samung galaxy phones. I use mine for seamless streaming, school and daily life. I use galaxy AI to ask questions on my phone to get quick answers from various sources. I would definitely recommend samsung galaxy for a reliable phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is easy to navigate and has great featur
on July 28, 2025
Posted by: Nokama77
[This review was collected as part of a promotion.] I use my phone all the time. I feel naked without it. I feel that it is easy to use and has great features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is everything I need.
on July 28, 2025
Posted by: Goofy61
[This review was collected as part of a promotion.] The Gaxaly AI is extra special. I've always liked the Samsung Galaxy phones. This is my first 5G,I have only been able to get a 4G because I never had the money. I use my phone for Netflex watching movies,Facebook, I have my photos they mean a lot to me. Overall I just love my new Samsung Galaxy 5G.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Trouble with A16
on July 28, 2025
Posted by: drlopez13
[This review was collected as part of a promotion.] I have been using the A16, I didn't but the galaxy fold like normally do. Big mistake, I have nothing but problems, freezing, getting hot and then shutting down. I try using AI , but it doesn't understand the commands I tell it. I don't know if it's just this phone or all A16's are garbage. This maybe my last Samsung.
Value
3
Response from Samsung USBy R&R, August 6, 2025
Thank you again for your input, drlopez13,
And thank you so much for sharing your experience with your Galaxy A16 5G! Your feedback truly helps us improve and create better technology. It's completely normal for your device to feel warm at times, like when charging, and rest assured, this doesn't impact its lifespan or performance. For helpful tips on keeping your device at the right temperature, take a look at the online article, “Keep your Galaxy device at its normal operating temperature.” Even though this model doesn’t have the full Galaxy AI rollout yet, it still offers many smart features to make your experience more enjoyable. We're grateful for your review and truly appreciate you choosing Samsung. Thank you again!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
And thank you so much for sharing your experience with your Galaxy A16 5G! Your feedback truly helps us improve and create better technology. It's completely normal for your device to feel warm at times, like when charging, and rest assured, this doesn't impact its lifespan or performance. For helpful tips on keeping your device at the right temperature, take a look at the online article, “Keep your Galaxy device at its normal operating temperature.” Even though this model doesn’t have the full Galaxy AI rollout yet, it still offers many smart features to make your experience more enjoyable. We're grateful for your review and truly appreciate you choosing Samsung. Thank you again!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone by far
on July 28, 2025
Posted by: 08292011
[This review was collected as part of a promotion.] I will only buy the Samsung Galaxy. I currently have the A12. I need to get a new phone because I'm running out of storage but unfortunately I cannot afford it at this time. Hoping to be able to get one in the next 6 months. I'm older woman so it's very easy to use. I really love that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This device is in general built well and includes.
on July 28, 2025
Posted by: Ianisboss
[This review was collected as part of a promotion.] This device is the perfect size not too high or small. It runs quickly even with multiple apps opend. Overall it is a nice product with functional features for a better overall experience.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing update
on July 28, 2025
Posted by: IceCreamSundae111
[This review was collected as part of a promotion.] I love how the update for UI 7 looks on my phone. The features, the emojis, themes, and everything is so cool. Galaxy AI helps with a lot of things, and talking to it makes me feel like I'm speaking to a friend! I use my phone for multiple things (social media, playing games, etc), so the new things added to it helps me in so many ways while it looks great too! Highly recommend Samsung to everyone who wants to buy a new device or switch to a different phone brand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing! Storage is amazing & fast!
on July 28, 2025
Posted by: Mickey420
[This review was collected as part of a promotion.] The galaxy AI On this phone is super helpful!!!!! Im able to find things easily without hours of research, it holds all my pictures and more of my kiddos, doesn't freeze or lag and honestly such a breeze to use a whole!
Value
5
Written by a customer while visiting Samsung US