Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,205
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Product is great for the price.
on July 28, 2025
Posted by: Hendog512
[This review was collected as part of a promotion.] Good phone good features wish the camera was a tad better but can't complain because of the price!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
My galaxy s10e worked so much better.
on July 28, 2025
Posted by: ShouldntHaveUpgraded
[This review was collected as part of a promotion.] I was excited for a better camera and to upgrade from my Galaxy S10e. Sadly while yes picture quality is better in a few cases. I'm unable to take close up selfies without then being fuzzy/out of focus, unlike I did on my previous phone which took stunning close up selfie photos.
The phone itself is very slow, I have half the number of apps on it , compared to my old phone, and it struggles. Apps will close in the middle of me using them.
Since the latest update the phone refuses to connect/stay connected to my router unless I'm 1 -2 feet from it.
I knew it was a semi inexpensive model but I never thought a new phone would work worse than my old Galaxy S10e.
Not fond of the Galaxy AI either
Very disappointed in this phone.
Very disappointed in this phone.
Value
2
Response from Samsung USBy R&R, August 6, 2025
Hi, and thank you so much for sharing your experience with us! We’re always excited to learn more from our customers. Your insights about the Galaxy A16 5G are truly valuable and help us understand how we can improve. If you haven't already, try optimizing your phone through Device care in your Settings — it could lead to better performance! We really appreciate your feedback and are grateful to have you as part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Why would you want anything else?
on July 28, 2025
Posted by: Danny46
[This review was collected as part of a promotion.] The last phone I used was a Motorola. I didn't know what I was missing until I switched to Samsung. My galaxy a16 is the best phone that I have ever used. It works brilliantly with my mobile service and it even has a counterpart, a Galaxy a16 tablet that I also use that is as equally as impressive. Both of these Samsung Galaxy devices have become my new best friends
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice affordable phone
on July 28, 2025
Posted by: mariacb
[This review was collected as part of a promotion.] I bought this phone after owning 3 Motorolas and, so far, I'm very pleased with the switch. I love the performance and the quality of audio and video. Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Suits my Needs
on July 28, 2025
Posted by: Radar1
[This review was collected as part of a promotion.] This phone has Galaxy AI in an icon labeled Genesis. I read a bit about it and it performs deep research. My research days are probably limited since I will be 76 in a week. There seems to be 3 lenses on the Galaxy, the cameras give crisp photos and clear videos. I like the "memories" that show up nearly daily. The device care button is nice and I use it every 3-4 weeks.
I looked at the Goal in Samsung apps and saw empowering females as a goal. Boys have been forgotten over the last generation+, as shown by more females attending college than males, so don't forget about males, except in time of war. I also looked at the healthy app, haven't used it as I have a smart watch.
I looked at the Goal in Samsung apps and saw empowering females as a goal. Boys have been forgotten over the last generation+, as shown by more females attending college than males, so don't forget about males, except in time of war. I also looked at the healthy app, haven't used it as I have a smart watch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It tends to lag and freeze up at times
on July 28, 2025
Posted by: SeveredTies
[This review was collected as part of a promotion.] It's not a bad phone but it seems to have issues with the phone at times. I would gladly trade up for a different phone if possible.
Value
3
Response from Samsung USBy R&R, July 29, 2025
Howdy SeveredTies,
Thank you for sharing your Galaxy A16 5G. If you notice your device slowing down, consider optimizing it to enhance performance. Use the Device care feature to get an overview of your battery, storage, and RAM. You can also automatically optimize your device for better speed by enabling Quick optimization, which identifies apps draining battery, clears unnecessary memory, removes unneeded files, scans for malware, and closes background apps. The process is quick and straightforward: go to Settings, select Device care, tap Optimize now, and then tap Done. For more tips on keeping your device running smoothly, please follow the link below. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your Galaxy A16 5G. If you notice your device slowing down, consider optimizing it to enhance performance. Use the Device care feature to get an overview of your battery, storage, and RAM. You can also automatically optimize your device for better speed by enabling Quick optimization, which identifies apps draining battery, clears unnecessary memory, removes unneeded files, scans for malware, and closes background apps. The process is quick and straightforward: go to Settings, select Device care, tap Optimize now, and then tap Done. For more tips on keeping your device running smoothly, please follow the link below. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy A16
on July 28, 2025
Posted by: Arango
[This review was collected as part of a promotion.] El Samsung Galaxy a 16 es un muy buen celular, con un buen desempeño y una buena relación calidad precio.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Picture quality
on July 28, 2025
Posted by: Rap4thewin
[This review was collected as part of a promotion.] Galaxy AI assistant is extremely helpful I use my device streaming casino games and live tv
Value
5
Written by a customer while visiting Samsung US