Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,205
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Just an all around good phone for the price
on July 28, 2025
Posted by: Rgeschke
[This review was collected as part of a promotion.] Galaxy ai,works good slows down every now and then but overall decent phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Slow phone
on July 28, 2025
Posted by: Gaxaxya16
[This review was collected as part of a promotion.] Its very slow and even after updates and restarting it.
Value
2
Response from Samsung USBy R&R, July 29, 2025
Hello Gaxaxya16,
Thanks for sharing your thoughts on the Galaxy A16 5G! Whether you’re curious about power efficiency, display features, or user-friendly options, our devices offer plenty of built-in tools to help them perform at their best. If you’ve already updated your device but still notice occasional slowdowns, giving your phone a quick optimization can make a big difference. It’s a simple, fast way to boost performance by identifying battery-draining apps, clearing out unnecessary files, removing background apps, and scanning for malware. To do this, go to Settings, swipe to Device Care, tap ‘Optimize Now,’ and then hit Done. For more tips and troubleshooting help, check out the helpful online resource linked below. Thanks for being a part of the Galaxy community. Enjoy experiencing innovation with Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your thoughts on the Galaxy A16 5G! Whether you’re curious about power efficiency, display features, or user-friendly options, our devices offer plenty of built-in tools to help them perform at their best. If you’ve already updated your device but still notice occasional slowdowns, giving your phone a quick optimization can make a big difference. It’s a simple, fast way to boost performance by identifying battery-draining apps, clearing out unnecessary files, removing background apps, and scanning for malware. To do this, go to Settings, swipe to Device Care, tap ‘Optimize Now,’ and then hit Done. For more tips and troubleshooting help, check out the helpful online resource linked below. Thanks for being a part of the Galaxy community. Enjoy experiencing innovation with Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
My Galaxy A16 5G is great, just one problem...
on July 28, 2025
Posted by: DarlingDanielle
[This review was collected as part of a promotion.] My galaxy a16 5g is great, I love the updates on it. I miss the old messaging app a little bit, but im warming up to the Google messages app. It's got a great camera on it, and it's pretty easy to navigate. The Galaxy AI is a cool new feature too. The only issue I have is that my phone has run kinda slow ever since I've purchased it. It doesn't matter how many times I restart my phone for a faster performance, when it tells me too. My phone keeps having that issue, if I could figure out how to get my phone to stop doing that, I'd give it a solid 5 star rating.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Decent phone
on July 28, 2025
Posted by: Twiztid817
[This review was collected as part of a promotion.] Phone doesn't complete calls sometimes and runs slow at times
Value
3
Response from Samsung USBy R&R, July 29, 2025
Hello there Twiztid817,
Thank you for checking out the Galaxy A16 5G! This device nicely combines style, functionality, and connectivity. Your experience might vary, and experimenting with your customization options can make the device feel even more personal and suited to your preferences and performance. Sometimes, it may take a bit longer to connect outgoing calls, which could be due to network bandwidth issues. A simple network reset can often help fix this. If you're still having trouble, don't hesitate to reach out to your carrier to check that you have a strong signal in your area. For more helpful information, you can visit the online article, “Issues with mobile network connection on Samsung phone or tablet,” linked below. We’re grateful to have you as part of the Samsung family and appreciate everything you do to make us bold.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for checking out the Galaxy A16 5G! This device nicely combines style, functionality, and connectivity. Your experience might vary, and experimenting with your customization options can make the device feel even more personal and suited to your preferences and performance. Sometimes, it may take a bit longer to connect outgoing calls, which could be due to network bandwidth issues. A simple network reset can often help fix this. If you're still having trouble, don't hesitate to reach out to your carrier to check that you have a strong signal in your area. For more helpful information, you can visit the online article, “Issues with mobile network connection on Samsung phone or tablet,” linked below. We’re grateful to have you as part of the Samsung family and appreciate everything you do to make us bold.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone. Has cool features, easy to use
on July 28, 2025
Posted by: ClassicCars78
[This review was collected as part of a promotion.] I use my phone for playing games and social media only. Never use it to make phone calls hardly ever.. however, I do my wife a lot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love this phone! The camera is great!
on July 28, 2025
Posted by: Ilove5G
[This review was collected as part of a promotion.] Galaxy AI is one of the best features anyone could ask for with a phone. I have The Galaxy A16 5G it works just as great as the other Samsungs. It keeps me up to date with all the new features as well!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very good value for the cost
on July 28, 2025
Posted by: Jon8920
[This review was collected as part of a promotion.] Phone is excellent value for the price has lots of features and does everything I require only gripe is it seems to have some issues with signal stability
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone for the price
on July 28, 2025
Posted by: SteelerMan
[This review was collected as part of a promotion.] This is a great phone for the price not top tier looks or performance but still very nice based on it's midrange category.
Value
3
Response from Samsung USBy R&R, July 29, 2025
Hey there SteelerMan,
We’re happy the Galaxy A16 5G fits so well into your tech setup! When design and functionality come together like this, it truly leads to wonderful things. One of its most impressive features is longevity, offering six years of OS and security updates, which is quite rare! The battery life is also fantastic, efficiently supporting long gaming sessions and calls, and performance that can keep up with you during intense use when perfectly optimized. Thank you for being part of our journey. Galaxy is out of this world, and Samsung is strong.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re happy the Galaxy A16 5G fits so well into your tech setup! When design and functionality come together like this, it truly leads to wonderful things. One of its most impressive features is longevity, offering six years of OS and security updates, which is quite rare! The battery life is also fantastic, efficiently supporting long gaming sessions and calls, and performance that can keep up with you during intense use when perfectly optimized. Thank you for being part of our journey. Galaxy is out of this world, and Samsung is strong.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US