Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I love this device. Mostly the camera
on July 28, 2025
Posted by: Kitten
[This review was collected as part of a promotion.] Mainly i use my phone to play my games. And it awesome. It always loads very quickly. And my past phone with playing my games it would drop my battery die quickly. But with this samsung it doesn't.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on July 28, 2025
Posted by: Best4life
[This review was collected as part of a promotion.] I’ve been using the Galaxy A16 5G for a bit now, and honestly, it’s solid for what it is — a simple budget phone that does the basics well. The first thing I really like is the screen. It’s bigger and brighter than I expected for the price. Watching videos or scrolling socials looks good, and that 90 Hz refresh makes it feel a bit smoother than older budget phones I’ve owned.
Battery life is probably my favorite part. I can easily go a day and a half, sometimes two, without hunting for my charger — huge plus if you’re out a lot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
A16 galaxy bad product
on July 28, 2025
Posted by: Niik316
[This review was collected as part of a promotion.] Often have ro restart, often gets stuck and have to close my apps, slow running time, picture quality low
Value
1
Response from Samsung USBy R&R, August 6, 2025
Hi there Niik316,
Thanks so much for sharing how your Galaxy A16 5G is doing! It sounds like a software update could really help keep your device running its best. Think of updates like oil changes or tune-ups for your phone; they help everything run smoothly, improve the user experience, boost security, and fix those tiny bugs that can pop up. We recommend checking for updates whenever a new version is available to ensure your device stays in great shape. To do this, simply swipe down from the top right corner of your screen and tap the Settings icon. Then, select "Software update" or "System updates," and tap "Download and install" or "Check for updates." If there's an update available, it will download automatically—just tap "Download now" if prompted. Follow the on-screen instructions to complete the installation, and you should see your device work even better! Thanks again for your kind review. We're grateful that you've chosen Samsung as your trusted brand!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thanks so much for sharing how your Galaxy A16 5G is doing! It sounds like a software update could really help keep your device running its best. Think of updates like oil changes or tune-ups for your phone; they help everything run smoothly, improve the user experience, boost security, and fix those tiny bugs that can pop up. We recommend checking for updates whenever a new version is available to ensure your device stays in great shape. To do this, simply swipe down from the top right corner of your screen and tap the Settings icon. Then, select "Software update" or "System updates," and tap "Download and install" or "Check for updates." If there's an update available, it will download automatically—just tap "Download now" if prompted. Follow the on-screen instructions to complete the installation, and you should see your device work even better! Thanks again for your kind review. We're grateful that you've chosen Samsung as your trusted brand!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Very good picture and battery life
on July 28, 2025
Posted by: Scarecrow
[This review was collected as part of a promotion.] My galaxy A16 5g is a very nice phone with a vivid screen, and long battery life. My only complaint would be it's a little to laggy when doing multiple things such as gaming.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
A bit slow bit gets the basics
on July 28, 2025
Posted by: Fireball13red
[This review was collected as part of a promotion.] This phone is a bit slow, this makes multitasking difficult. The phone also doesn't have very much storage. It gets the job done but I wish it was a bit better.
Value
3
Response from Samsung USBy R&R, July 30, 2025
Hello Fireball13red,
Your feedback on the Galaxy A16 means a lot. This device is designed to meet various needs, and our features continue to improve based on user insights. The Galaxy A16 5G offers more than you might expect with a stunning 6.7-inch Super AMOLED display and a slim 7.9mm body. Battery life is impressive, supporting long gaming and call sessions. If you notice your phone slowing down during heavy use, a quick optimization can help it run smoothly again. The Quick Optimization feature boosts your device's performance by identifying apps that drain too much battery. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes background apps. Optimizing your phone is fast and easy. Go to Settings, swipe to and tap Device Care. Tap "Optimize now," then tap Done. We also recommend checking out the latest tips in the Samsung Members app and Settings. We value your perspective. Samsung, designed for today, ready for tomorrow.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Your feedback on the Galaxy A16 means a lot. This device is designed to meet various needs, and our features continue to improve based on user insights. The Galaxy A16 5G offers more than you might expect with a stunning 6.7-inch Super AMOLED display and a slim 7.9mm body. Battery life is impressive, supporting long gaming and call sessions. If you notice your phone slowing down during heavy use, a quick optimization can help it run smoothly again. The Quick Optimization feature boosts your device's performance by identifying apps that drain too much battery. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes background apps. Optimizing your phone is fast and easy. Go to Settings, swipe to and tap Device Care. Tap "Optimize now," then tap Done. We also recommend checking out the latest tips in the Samsung Members app and Settings. We value your perspective. Samsung, designed for today, ready for tomorrow.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This products features are great.
on July 28, 2025
Posted by: JayyJayy
[This review was collected as part of a promotion.] I use my device for photos, streaming and its amazing Gemini features. It is great on battery usage and the phone quality and display is move and easy to use. A phone these days in an essential part of life, the Galaxy A16 is great for personal and business use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love it
on July 28, 2025
Posted by: Debis1972
[This review was collected as part of a promotion.] Absolutely love the galaxy ai it is amazing I'm so glad I spent the money to buy one
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on July 28, 2025
Posted by: BettyBoop
[This review was collected as part of a promotion.] I use my phone for work training, online searches, music. I really like the AI for searches, it makes it touch easier.
Value
5
Written by a customer while visiting Samsung US