Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
The new update made the phone processing system fa
on July 28, 2025
Posted by: Gemini1994
[This review was collected as part of a promotion.] I use my Samsung for everything I love the camera quality the sound is crisp I'll forever be a samsung owner.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on July 28, 2025
Posted by: Damageplan
[This review was collected as part of a promotion.] The phone worked fantastic until it was run over by a school bus and surprisingly, the screen still works
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love how clear the camera is
on July 28, 2025
Posted by: Mstee79
[This review was collected as part of a promotion.] I use my phone for everything. Watch movies, videos pay bills send and receive texts and pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on July 28, 2025
Posted by: Chiefton
[This review was collected as part of a promotion.] Great phone for games videos and web searching would highly recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I have a lot of issues with it.
on July 28, 2025
Posted by: BellaRose64
[This review was collected as part of a promotion.] Im sorry to say, but I have a lot of issues with this phone. It freezes up, drags when I'm trying to do something with a program, it also crashes at times.
I use it for games, sharing videos and of course communicating with family and friends.
I have issues with my HotSpot too. It goes in and out too much. I had issues a little while ago. It froze up so I had to shut it down and restart it.
I'm sorry, but I wouldn't recommend this phone to anyone.
I use it for games, sharing videos and of course communicating with family and friends.
I have issues with my HotSpot too. It goes in and out too much. I had issues a little while ago. It froze up so I had to shut it down and restart it.
I'm sorry, but I wouldn't recommend this phone to anyone.
Value
3
Response from Samsung USBy R&R, July 30, 2025
Hi BellaRose64, and thank you for your honest feedback. The Galaxy A16 5G was thoughtfully designed, and your feedback truly helps us see how it works in everyday life. Based on your experience, you might find a software update helpful. Think of updates as the oil changes and tune-ups for your phone, you know, they help everything run smoothly! Plus, they enhance the user interface, improve security, and fix minor bugs. We recommend updating your device whenever a new version becomes available to keep it in excellent condition. You’ll find a link below with step-by-step instructions on how to update. The software update could also solve your mobile hotspot concerns. If you want to learn more about troubleshooting your phone’s hotspot, check out the link “Mobile hotspot issue with Samsung phone.” Remember, we’re always here for you, so don’t hesitate to reach out to our Samsung Support Team for more help. Thanks so much for your feedback. Keep moving forward with Samsung!
Mobile hotspot issues with a Samsung phone
https://www.samsung.com/us/support/troubleshoot/TSG10004569/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Mobile hotspot issues with a Samsung phone
https://www.samsung.com/us/support/troubleshoot/TSG10004569/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Could be faster
on July 28, 2025
Posted by: Neednewphone25
[This review was collected as part of a promotion.] I could only afford a cheap version. I would like a newer model.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product is easy to use good picture quality
on July 28, 2025
Posted by: Cocoslays
[This review was collected as part of a promotion.] I use this device for streaming and it performs great it doesnt freeze up on me when i go live. Best product overall then othere devices since i cant afford upgraded phones.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Phone is just ok
on July 28, 2025
Posted by: Slg21221
[This review was collected as part of a promotion.] Had it for a year and a half 2 years. Doesn't work that well. Has a virus isnt all that durable. And don't like the newest update. And Bluetooth doesn't always work.
Value
3
Response from Samsung USBy R&R, August 6, 2025
Hey there Slg21221,
Thanks so much for updating us about your Galaxy A16 5G! It’s wonderful to hear your device is working smoothly. Let’s start by taking care of your Bluetooth issue, which might be a quick fix; try resetting your Bluetooth network settings. Keep in mind, you'll need to reconnect your Bluetooth devices afterwards. You can find helpful tips in the resource linked below, “Bluetooth device won't stay connected to Galaxy phone or tablet.” From what you’ve shared, a factory reset might also do the trick. If you choose to go that route, check out the article titled “Perform a factory reset on your Galaxy phone or tablet” for detailed steps. And of course, if you need any more help, don't hesitate to reach out to our Samsung Support Team. Thanks again for connecting with us, and we're glad you're part of the Samsung family!
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002030/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for updating us about your Galaxy A16 5G! It’s wonderful to hear your device is working smoothly. Let’s start by taking care of your Bluetooth issue, which might be a quick fix; try resetting your Bluetooth network settings. Keep in mind, you'll need to reconnect your Bluetooth devices afterwards. You can find helpful tips in the resource linked below, “Bluetooth device won't stay connected to Galaxy phone or tablet.” From what you’ve shared, a factory reset might also do the trick. If you choose to go that route, check out the article titled “Perform a factory reset on your Galaxy phone or tablet” for detailed steps. And of course, if you need any more help, don't hesitate to reach out to our Samsung Support Team. Thanks again for connecting with us, and we're glad you're part of the Samsung family!
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
Perform a factory reset on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002030/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US