Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
The best Galaxy phone to date
on September 15, 2025
Posted by: Legends311
[This review was collected as part of a promotion.] Galaxy AI is the best phone of the Galaxy Phones. I love Android phones better than I phones
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Do not get this phone
on September 18, 2025
Posted by: NeedNewPhonePlz
[This review was collected as part of a promotion.] This phone makes me so frustrated on a daily.Hands down THE WORST phone ive ever owned I guess that's why I got it free if I bought the plan card threw straightalk.So many glitches its just annoying. My roommate has the same phone and all u hear is us talking about how much we dont like this phone.
Value
1
Response from Samsung USBy R&R, September 22, 2025
Hiya NeedNewPhonePlz, We appreciate you taking the time to share your experience with your Galaxy A16 5G. The A16 5G offers a reliable processor suitable for essential tasks, and many users value the balance of performance and affordability. Your feedback highlights areas where we can continue to improve. Thank you for your feedback, and we appreciate you choosing Samsung as your go-to brand! -Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
This product was great until it came time for upda
on September 23, 2025
Posted by: Jewelee
[This review was collected as part of a promotion.] The problem is within the software, to my belief. The Samsung Galaxy A165g worked great until I downloaded my first update. Ive had like 4 updates since, and it still doesnt work properly. This is the only phone ive ever had a problem with. The screen freezes up at times and cant make a phone call if it were an emergency. The phone slows down when it is plugged into charging cable as well as freeze up also. Gonna try to use GalaxyAI to find some support.
Value
1
Response from Samsung USBy R&R, September 24, 2025
Hey Jewelee, Thank you for sharing your feedback on the Galaxy A16 5G. We value your input and appreciate you taking the time to tell us your thoughts. If you encounter interruptions after updates, ensure your apps are up to date and clear the cache on your most frequently used apps. Galaxy smartphones are designed to receive continuous software updates that enhance features and improve device performance over time. Although this model doesn’t yet include the full rollout of Galaxy AI, it offers many innovative features designed to enhance your experience. Please see the links below for instructions on how to clear the cache and keep your device running smoothly. Thank you again for your review. We’re grateful that you chose Samsung. Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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https://www.samsung.com/us/support/answer/ANS10001372/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
This product is the absolute worst phone
on September 28, 2025
Posted by: Unhappydaddy
[This review was collected as part of a promotion.] Galaxy AI sucks on this phone it lags and crashes frequently. The phone is trash for calling and texting not good for gaming,streaming, or anything else can't even hold a piece of paper down
Value
1
Response from Samsung USBy R&R, September 29, 2025
Greetings Unhappydaddy, Thank you for reaching out and sharing how your Galaxy A16 5G is performing. It can be frustrating when your device freezes, lags, or glitches. We're here to help improve your experience. If your phone’s software is up to date, consider checking if device optimization is needed. Use the Device care feature to monitor performance, which shows your battery, storage, and RAM status. You can also automatically optimize your device for better speed and efficiency. To do this, go to Settings, swipe to Device care, then tap Optimize now and hit Done. For additional tips on maintaining your device, follow the link below. We appreciate your feedback. Your support for Samsung means a lot to us. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
This device is glitchy and overheats.
on September 30, 2025
Posted by: Ih8thisphone
[This review was collected as part of a promotion.] Terrible device. It's slow, overheats, forces stop on apps when you are using them. I replaced the last A16 with another one, and the replacement is just as bad as the previous one. I despise this phone. The worst mistake i ever made was going from the Galaxy S series to the Galaxy A series.
Value
2
Response from Samsung USBy R&R, October 1, 2025
Good day to you! We appreciate you taking the time to share your thoughts on your Galaxy A16 5G. From the sounds of your device’s behavior, it may be time for a software update. This is a good indicator of why your apps are closing down and your device is getting warm after light usage. We want to restore your confidence in your device while you await your new one. Please check out the article linked below on how to update your device and how to keep it at a normal operating temperature. Thank you for your review. We are happy to have you as part of the Samsung community. How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
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https://www.samsung.com/us/support/answer/ANS10002027/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and a great upgrade to my previous!
on October 3, 2025
Posted by: MrMiyagi556
[This review was collected as part of a promotion.] I got this phone after I broke my A12 and needed an upgrade. I am very pleased with the photo quality and adaptability of this device, and would recommend the a16 5g to anyone shopping for samsung products!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Mt galaxy doesnt have galaxy ai
on October 6, 2025
Posted by: ManicMimi
[This review was collected as part of a promotion.] My galaxy is a older phone so it doesnt have galaxy Ai.
I just didn't see the need in up grading .
Mya165g has excellent memory, takes good pics and not slow at all. Not to me tion the fact that it has more Cracks I. It than a few and still works like brand new out of the box. If it were to finally give up once one day, I would another !16 5 g. Thank you Samsung!
I just didn't see the need in up grading .
Mya165g has excellent memory, takes good pics and not slow at all. Not to me tion the fact that it has more Cracks I. It than a few and still works like brand new out of the box. If it were to finally give up once one day, I would another !16 5 g. Thank you Samsung!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great until everything messed up on it 6 months la
on October 6, 2025
Posted by: Cherbear
[This review was collected as part of a promotion.] OK until it wasnt and everything started to go crazy on it.
Value
5
Written by a customer while visiting Samsung US