Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Need a new one
on July 28, 2025
Posted by: JessDuB
[This review was collected as part of a promotion.] I like my phone but it's time for a long overdue update. I am ready!
Value
3
Response from Samsung USBy R&R, July 30, 2025
Hey there JessDuB,
We’re happy the Galaxy A16 5G is part of your tech setup and that you’re enjoying it! When design and function come together like this, great things happen. Thanks for being with us. Galaxy strong. Thanks for choosing Samsung!
-Ty
Samsung Support
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We’re happy the Galaxy A16 5G is part of your tech setup and that you’re enjoying it! When design and function come together like this, great things happen. Thanks for being with us. Galaxy strong. Thanks for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
This product has great features
on July 28, 2025
Posted by: Freddy
[This review was collected as part of a promotion.] I use my A16G5 for personal usage as well as gaming. I feel like the battery life isn't a great as my last Samsung phone and sometimes it delays or moves slow but overall pretty decent phone and it has the A.I. function on it as well.
Value
3
Response from Samsung USBy R&R, August 6, 2025
Greetings Freddy,
Thanks for sharing your thoughts on the Galaxy A16 5G! With its stunning 6.7″ Super AMOLED FHD+ display, smooth 90 Hz refresh rate, and a sleek 7.9 mm frame, it’s a joy to dive into gaming or streaming. The 5,000 mAh battery with 25 W fast charging offers great endurance for your adventures, even though you might notice it drains a bit faster when gaming. To help make your gaming experience even better, you can activate the Game Booster feature, which shows up when you’re in a game and provides handy tools to boost performance and avoid interruptions. Just open your game and tap the Game Booster icon in the lower left, you might see a prompt to tap Start if it’s your first time. This feature also helps take care of your battery health during gaming sessions. For more details, check out the linked article. Your device also comes with some smart AI features, though Galaxy AI is still rolling out to this model. We truly appreciate your review and thank you for choosing Samsung!
Use Gaming Hub and gaming options on your Galaxy device
https://www.samsung.com/us/support/answer/ANS10002536/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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Thanks for sharing your thoughts on the Galaxy A16 5G! With its stunning 6.7″ Super AMOLED FHD+ display, smooth 90 Hz refresh rate, and a sleek 7.9 mm frame, it’s a joy to dive into gaming or streaming. The 5,000 mAh battery with 25 W fast charging offers great endurance for your adventures, even though you might notice it drains a bit faster when gaming. To help make your gaming experience even better, you can activate the Game Booster feature, which shows up when you’re in a game and provides handy tools to boost performance and avoid interruptions. Just open your game and tap the Game Booster icon in the lower left, you might see a prompt to tap Start if it’s your first time. This feature also helps take care of your battery health during gaming sessions. For more details, check out the linked article. Your device also comes with some smart AI features, though Galaxy AI is still rolling out to this model. We truly appreciate your review and thank you for choosing Samsung!
Use Gaming Hub and gaming options on your Galaxy device
https://www.samsung.com/us/support/answer/ANS10002536/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on July 28, 2025
Posted by: Moneybaggz954
[This review was collected as part of a promotion.] I love my galaxy AI I got the membership which comes with 2t added memory I wouldn't change galaxy for any other phone i love using my Gmail features especially AI responding to my emails while im sleeping. I will absolutely 💯 percent say I love my galaxy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ms. Savvy
on July 28, 2025
Posted by: Travel
[This review was collected as part of a promotion.] I love the capability of the phone not to mention the storage, camera and I also like that you are able to unlock your phone from the side of the device. The sleek design of the phone is also a plus as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Oh how I love my phone.
on July 28, 2025
Posted by: Samsung2Love
[This review was collected as part of a promotion.] My Samsung experience has been amazing, I have only been with Samsung and never will I switch your phones are the best , smooth and shiny, I just love how fast the internet works and the packaging was in prestine condition. The wait for it in the mail had me jumping for joy I have never had anything come so fast. I love my phone so much and my services I will definitely add another to my line soon. Specially with that built in AI, OMG yes. Work has been so easy and fun with the AI features, Im leveling up my Bossiness at a higher speed and I know I will be successful in no time. Thanks so much for my new phone Samsung is the best. I will always be a Samsung user for life....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on July 28, 2025
Posted by: Galaxyisthebest
[This review was collected as part of a promotion.] Love the galaxy phones they are the best in the world if u ask me!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This is a good phone
on July 28, 2025
Posted by: Angelvirus69
[This review was collected as part of a promotion.] Galaxy AI is cool! But this phone has no auxiliary cord plug in or headphone jack beware I can't use it to listen to music in my vehicle. Samsung should have put on in! Frfr i wouldn't have never bought this phone if I knew that it didn't have an auxiliary cord plug in.
Value
3
Response from Samsung USBy R&R, July 30, 2025
Hi Angelvirus69,
We are really glad to hear that your Galaxy A16 5G is making a great impression! We love pushing ourselves to bring you exciting new experiences with each update. Features like the Gemini Google Assistant, powered by smart AI-modeled enhancements, are designed to make your day easier and more enjoyable. While Galaxy AI isn’t fully integrated with this model yet there is still a lot to offer. Switching to the USB-C port opens up more options, like using wired headphones, especially as audio devices move toward a universal connection. Thanks so much for sharing your thoughts about your Galaxy A16 5G. Wishing you all the best from Samsung, with lots of brilliance!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We are really glad to hear that your Galaxy A16 5G is making a great impression! We love pushing ourselves to bring you exciting new experiences with each update. Features like the Gemini Google Assistant, powered by smart AI-modeled enhancements, are designed to make your day easier and more enjoyable. While Galaxy AI isn’t fully integrated with this model yet there is still a lot to offer. Switching to the USB-C port opens up more options, like using wired headphones, especially as audio devices move toward a universal connection. Thanks so much for sharing your thoughts about your Galaxy A16 5G. Wishing you all the best from Samsung, with lots of brilliance!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
GalaxyA 16 review
on July 28, 2025
Posted by: KayG826
[This review was collected as part of a promotion.] I don't really have any complaints about theis phone. The only thing is the battery could last a little longer and since the last update I don't like the drop down menu setup but other than that I'm overall pleased with the device.
Value
4
Written by a customer while visiting Samsung US