Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product has great features
on July 28, 2025
Posted by: Babygirl25
[This review was collected as part of a promotion.] The Samsung Galaxy A16 5G has great features. I use this product to handle work life and personal stuff. And it accommodates both very well. Galaxy AI is coming up with lots of new features everyday.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The phone since day one has been very slow
on July 28, 2025
Posted by: O3P4G7
[This review was collected as part of a promotion.] My device runs pretty slow, even when I had recently purchased it, it was slow. I have more than enough storage and close all my pages to see if that would help and nothing. I purchased it thinking it would be a good phone for the price but it was not even close to that.
Value
1
Response from Samsung USBy R&R, August 5, 2025
Hey O3P4G7,
Thanks so much for reaching out and sharing your experience with your Galaxy A16 5G! If you’ve recently purchased your device, make sure it’s running on the latest software updates. To check, swipe down from the top right corner of your screen with two fingers, then tap the Settings icon. Scroll down and select Software update or System updates, depending on your model. Tap Download and install, Check for system updates, or Check for software updates, whatever your carrier offers. If an update is available, it should start downloading automatically, but you might need to tap 'Download now' on some devices. Once the download is complete, just follow the on-screen steps to install the update. If you’ve done all this and the behavior persists, don’t hesitate to contact our Samsung Support Team for more help. Thanks again for your review. We truly appreciate you choosing Samsung!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thanks so much for reaching out and sharing your experience with your Galaxy A16 5G! If you’ve recently purchased your device, make sure it’s running on the latest software updates. To check, swipe down from the top right corner of your screen with two fingers, then tap the Settings icon. Scroll down and select Software update or System updates, depending on your model. Tap Download and install, Check for system updates, or Check for software updates, whatever your carrier offers. If an update is available, it should start downloading automatically, but you might need to tap 'Download now' on some devices. Once the download is complete, just follow the on-screen steps to install the update. If you’ve done all this and the behavior persists, don’t hesitate to contact our Samsung Support Team for more help. Thanks again for your review. We truly appreciate you choosing Samsung!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I need this money, going thru it, family passed aw
on July 28, 2025
Posted by: Cantbelievethis
[This review was collected as part of a promotion.] Need this money, family passed away. Going thru it, will help me alot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quality phone
on July 28, 2025
Posted by: Pdogg63
[This review was collected as part of a promotion.] This phone is perfect for everyday use.As all the features you need texting Great camera and I'll add a great price and I love galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Phone is horrible galaxy AI
on July 28, 2025
Posted by: Victor
[This review was collected as part of a promotion.] Phone has been ha ked my fb and Instagram account has been hacked thru this mobile a count I never had this issue with my old phone carrier
Value
1
Response from Samsung USBy R&R, July 30, 2025
Hey Victor,
We appreciate your feedback regarding the A16 5G. Featuring a sleek design and versatile functionalities, the Galaxy A16 5G distinguishes itself with a stunning 6.7-inch Super AMOLED display and a slender 7.9 mm chassis, rendering it suitable for a diverse range of users. While individual experiences may vary, customizing settings can optimize your device's performance. Equipped with numerous new features, such as AI-modeled intelligent functionalities, your device can achieve enhanced performance levels. Although this particular model has not yet undergone the full rollout of Galaxy AI, a variety of innovative options remain accessible. If concerns about hacking or potential compromise arise, there are measures to secure your device. For instance, only downloading applications from the Galaxy Store or Play Store, and refraining from clicking malicious links within applications, messages, or emails, are prudent steps. Managing application permissions is an effective and straightforward means of safeguarding your device. If an application appears suspicious, it is advisable not to grant it access. Upon installation, you will be prompted to allow or deny specific permissions; respond accordingly. Permissions for unused applications are reset automatically, and re-authorization will be requested upon subsequent use. To revoke permissions manually, navigate to Settings, select Apps, choose the Application, then Permissions, and modify the allowances under Allowed. Select Don't allow or toggle the switch as appropriate. Repeat these steps for each permission. For additional guidance on identifying security threats, such as unsolicited pop-up advertisements or connecting to unsecured Wi-Fi networks, please refer to the links provided below. Staying informed remains the most effective strategy to preserve your device’s security. Thank you for choosing innovation with Samsung!
What to do if your Samsung Galaxy phone has been hacked
https://www.samsung.com/us/support/troubleshoot/TSG10003516/
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your feedback regarding the A16 5G. Featuring a sleek design and versatile functionalities, the Galaxy A16 5G distinguishes itself with a stunning 6.7-inch Super AMOLED display and a slender 7.9 mm chassis, rendering it suitable for a diverse range of users. While individual experiences may vary, customizing settings can optimize your device's performance. Equipped with numerous new features, such as AI-modeled intelligent functionalities, your device can achieve enhanced performance levels. Although this particular model has not yet undergone the full rollout of Galaxy AI, a variety of innovative options remain accessible. If concerns about hacking or potential compromise arise, there are measures to secure your device. For instance, only downloading applications from the Galaxy Store or Play Store, and refraining from clicking malicious links within applications, messages, or emails, are prudent steps. Managing application permissions is an effective and straightforward means of safeguarding your device. If an application appears suspicious, it is advisable not to grant it access. Upon installation, you will be prompted to allow or deny specific permissions; respond accordingly. Permissions for unused applications are reset automatically, and re-authorization will be requested upon subsequent use. To revoke permissions manually, navigate to Settings, select Apps, choose the Application, then Permissions, and modify the allowances under Allowed. Select Don't allow or toggle the switch as appropriate. Repeat these steps for each permission. For additional guidance on identifying security threats, such as unsolicited pop-up advertisements or connecting to unsecured Wi-Fi networks, please refer to the links provided below. Staying informed remains the most effective strategy to preserve your device’s security. Thank you for choosing innovation with Samsung!
What to do if your Samsung Galaxy phone has been hacked
https://www.samsung.com/us/support/troubleshoot/TSG10003516/
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great device
on July 28, 2025
Posted by: Latinlove2
[This review was collected as part of a promotion.] I used it for gaming and watch movies, message i love it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
What you need at a affordable price
on July 28, 2025
Posted by: Wejusus
[This review was collected as part of a promotion.] Easy to operate,does all the basic you need ,I love the sound and the bright picture as well the signal is pretty good
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It a great phone
on July 28, 2025
Posted by: MrJoker
[This review was collected as part of a promotion.] A lot great feature and continue to upgrade with more features each update
Value
5
Written by a customer while visiting Samsung US