Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Amazing phone
on July 28, 2025
Posted by: XxcorekidxX
[This review was collected as part of a promotion.] One of the best phones I have used! Works great, durable, and very smart!
Love it!
Love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Loved it, but not anymore
on July 28, 2025
Posted by: Johana
[This review was collected as part of a promotion.] But after a few months it's lagging, no memory. I need an update.
Value
3
Response from Samsung USBy R&R, July 30, 2025
Hi, and thank you Johana,
We truly appreciate your feedback! Your insights on the Galaxy A16 5G mean a lot to us. One of its most impressive features is its durability, offering six years of OS and security updates to keep you protected and up-to-date. Key specs include the Exynos 1330 processor, expandable storage, and 4GB of RAM. Plus, it has RAM Plus, which cleverly uses some of your storage to create up to 4GB of virtual memory. This helps more apps run smoothly in the background, and if you need more storage space, you can adjust this setting to suit your needs. For more helpful information, check out the linked article, “Keep your Galaxy phone or tablet from slowing down with Device Care.” You can also discover tips on how to boost your device's performance. Thanks so much for choosing Samsung. We truly value you as part of our community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We truly appreciate your feedback! Your insights on the Galaxy A16 5G mean a lot to us. One of its most impressive features is its durability, offering six years of OS and security updates to keep you protected and up-to-date. Key specs include the Exynos 1330 processor, expandable storage, and 4GB of RAM. Plus, it has RAM Plus, which cleverly uses some of your storage to create up to 4GB of virtual memory. This helps more apps run smoothly in the background, and if you need more storage space, you can adjust this setting to suit your needs. For more helpful information, check out the linked article, “Keep your Galaxy phone or tablet from slowing down with Device Care.” You can also discover tips on how to boost your device's performance. Thanks so much for choosing Samsung. We truly value you as part of our community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This device is extremely great and has wonderful p
on July 28, 2025
Posted by: Dollarsovcents
[This review was collected as part of a promotion.] My Galaxy 16I love the death. I like the power it has. I like the way it goes from app, I don't have nothing wrong with it nothing ever goes wrong with it. The AI P2 is very nice and I love what it does with the new picture of AI. My phone is great, I wish I had more like it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great featues
on July 28, 2025
Posted by: Cliff1
[This review was collected as part of a promotion.] Needed a new phone & this is the one I seen & decided to purchase with my own hard earned money
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The system ui freezes and shuts down
on July 28, 2025
Posted by: Cheyyy
[This review was collected as part of a promotion.] The phone has been running kinda slow and lagging shortly after I got it. Once I had downloaded quite a few apps is when it happened but there wasn't too many apps in there that it should have been going that slow. Now when I play my certain game, that works fine on my other phone, it freezes often and a screen pops up to shut down system ui. It then will lock my phone and shut down the app. Sometimes it is hard to unlock the phone or sometimes I have to completely restart it. Overall though the memory is good and the camera is good. I have Gemini (AI) on here and I love it. I would like to get the full version on chat GBT. You can use it to help you with anything you can think of, ask questions, learn things, and it's even like talking to a human. I also like how there is the regular apps and the Samsung apps.
Value
3
Response from Samsung USBy R&R, July 30, 2025
Hello there Cheyyy,
The Galaxy A16 5G brings you a variety of features to enjoy, tailored to different tastes. We truly appreciate you sharing how it’s working for you. With its beautiful 6.7″ Super AMOLED display and a sleek 7.9 mm body, the Galaxy A16 5G truly catches the eye. Offering premium software support and a vibrant display at an affordable price tag, it’s an excellent value for your money. If you’ve already installed the latest update before heavy use, why not try a quick optimization? The Quick optimization feature can boost your device’s performance by finding apps that drain battery, clearing unnecessary data from memory, deleting files you don’t need, scanning for malware, and closing background apps. It’s fast and simple to optimize your phone. Just go to Settings, swipe to Device care, tap Optimize now, and then tap Done. This helps shut down apps and keep everything running smoothly behind the scenes. For more tips, check out the online resource “Keep your Galaxy phone or tablet from slowing down with Device Care.” Thanks so much for your review. Your support means a lot to all of us at Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A16 5G brings you a variety of features to enjoy, tailored to different tastes. We truly appreciate you sharing how it’s working for you. With its beautiful 6.7″ Super AMOLED display and a sleek 7.9 mm body, the Galaxy A16 5G truly catches the eye. Offering premium software support and a vibrant display at an affordable price tag, it’s an excellent value for your money. If you’ve already installed the latest update before heavy use, why not try a quick optimization? The Quick optimization feature can boost your device’s performance by finding apps that drain battery, clearing unnecessary data from memory, deleting files you don’t need, scanning for malware, and closing background apps. It’s fast and simple to optimize your phone. Just go to Settings, swipe to Device care, tap Optimize now, and then tap Done. This helps shut down apps and keep everything running smoothly behind the scenes. For more tips, check out the online resource “Keep your Galaxy phone or tablet from slowing down with Device Care.” Thanks so much for your review. Your support means a lot to all of us at Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great at first but...
on July 28, 2025
Posted by: DelRan81
[This review was collected as part of a promotion.] This product is great at first but after a few updates my battery has turned totally to crap.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on July 28, 2025
Posted by: Iamwhoiam818
[This review was collected as part of a promotion.] Galaxy AI has been really nice to use and helpful in everyday life and when I want to goof around
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Obsessed with my Galaxy A15 5G
on July 28, 2025
Posted by: ZachariahM
[This review was collected as part of a promotion.] I am OBSESSED with my Galaxy A16 5G, It is probably one of the best phones I've ever used PLUS with the Galaxy AI feature everything is easier then ever. Galaxy AI helps me with all sorts of things like answering all of my questions and even generating images of something i'm looking for. Overall I LOVE my galaxy A16 5G and I don't think i'll be letting go of it anytime soon!
Value
5
Written by a customer while visiting Samsung US