Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Amazing features!
on July 28, 2025
Posted by: Beccaboo
[This review was collected as part of a promotion.] My Samsung is a great phone. It has a lot of amazing features and is very durable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has good updates
on July 28, 2025
Posted by: Jason82
[This review was collected as part of a promotion.] This device is great on streaming and playing games and playing movies
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
This product has caused many problems
on July 28, 2025
Posted by: Kelliegirl99
[This review was collected as part of a promotion.] The screen is defective and it has been since I got the phone
Value
1
Response from Samsung USBy R&R, August 1, 2025
Hey there Kelliegirl99,
Thank you so much for reaching out and sharing your experience with your Galaxy A16 5G. If your device hasn’t been performing as you’d hoped, please remember that Samsung products are protected against manufacturing defects in material and workmanship during the 12-month limited warranty period specific to each device. We also offer an optional Samsung Care+ coverage for eligible devices, which provides extended protection and extra support. If you need more help with warranty options, our friendly Samsung Support Team is always here for you. We really appreciate you choosing Samsung and are happy to assist!
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you so much for reaching out and sharing your experience with your Galaxy A16 5G. If your device hasn’t been performing as you’d hoped, please remember that Samsung products are protected against manufacturing defects in material and workmanship during the 12-month limited warranty period specific to each device. We also offer an optional Samsung Care+ coverage for eligible devices, which provides extended protection and extra support. If you need more help with warranty options, our friendly Samsung Support Team is always here for you. We really appreciate you choosing Samsung and are happy to assist!
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Some times its buggy other then that great product
on July 28, 2025
Posted by: sdubsthereptillian
[This review was collected as part of a promotion.] some times the system acts up leaving me to wonder what's wrong with my phone it goes blank then screen black nothing happens then im wondering where is my escape to fix the issue
Value
3
Response from Samsung USBy R&R, July 29, 2025
Bonjour sdubsthereptillian,
Thank you so much for reviewing the Galaxy A16 5G! This device really combines style, functionality, and seamless connectivity. Everyone’s experience can be a bit unique, so exploring your customization options might help make your device even more perfect for you. Remember, checking for software updates can often fix current issues. To do that, go to your device’s Settings, then tap Software update or System updates. Next, tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should start downloading automatically, but sometimes you’ll need to tap Download now. For more helpful tips on making the most of your device, be sure to check out the online resource linked below. Thanks so much for being part of the Samsung family and helping us stay bold!
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for reviewing the Galaxy A16 5G! This device really combines style, functionality, and seamless connectivity. Everyone’s experience can be a bit unique, so exploring your customization options might help make your device even more perfect for you. Remember, checking for software updates can often fix current issues. To do that, go to your device’s Settings, then tap Software update or System updates. Next, tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should start downloading automatically, but sometimes you’ll need to tap Download now. For more helpful tips on making the most of your device, be sure to check out the online resource linked below. Thanks so much for being part of the Samsung family and helping us stay bold!
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Nice Device
on July 28, 2025
Posted by: RobG930
[This review was collected as part of a promotion.] Nice product and decently thin. Some phones are big and thick. Price was OK.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It's slow to charge.
on July 28, 2025
Posted by: HellaHype
[This review was collected as part of a promotion.] It's really slow to charge. I'm talking 3 hours from 10%. You know, I might refer to Galaxy AI to help extend my battery life.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great customizations
on July 28, 2025
Posted by: SamsungGoat
[This review was collected as part of a promotion.] For school purposes the product allows me to customize scheduling test times and homework dates easily. I also can use the alarm system to properly make creative events and quick notes. I love the video wallpaper idea where I can use a video as a wallpaper it helps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not ideal for impatient people
on July 28, 2025
Posted by: Notafan1
[This review was collected as part of a promotion.] This phone was absolutely awful prior the update. Slow to respond. So slow I would have to wait 15 minutes for my spotify to start playing music. It is much improved since the last update but I wouldnt recommend this phone. The A15 is a better/faster product for the around the same price.
Value
3
Response from Samsung USBy R&R, July 30, 2025
Hi Notafan1,
We truly appreciate your feedback about your Galaxy A16 5G! With its stunning 6.7″ Super AMOLED display and slim 7.9 mm design, it's definitely a stylish choice in its price range. We understand that it might not have met all your speed and performance expectations, and your insights are truly valuable to us. To keep your device in top shape, you can use the Device Care feature, it's like a health checkup for your phone, showing battery, storage, and RAM status. Plus, a quick tap can automatically boost performance by stopping energy-draining apps, freeing up memory, deleting unnecessary files, scanning for malware, and closing background apps. Simply go to Settings, find Device Care, and tap 'Optimize now', it's that easy! For more helpful tips on keeping your device running smoothly, check out the article “Keep your Galaxy phone or tablet from slowing down with Device Care,” linked below. Thank you for sharing your experience and for helping us make Samsung better!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We truly appreciate your feedback about your Galaxy A16 5G! With its stunning 6.7″ Super AMOLED display and slim 7.9 mm design, it's definitely a stylish choice in its price range. We understand that it might not have met all your speed and performance expectations, and your insights are truly valuable to us. To keep your device in top shape, you can use the Device Care feature, it's like a health checkup for your phone, showing battery, storage, and RAM status. Plus, a quick tap can automatically boost performance by stopping energy-draining apps, freeing up memory, deleting unnecessary files, scanning for malware, and closing background apps. Simply go to Settings, find Device Care, and tap 'Optimize now', it's that easy! For more helpful tips on keeping your device running smoothly, check out the article “Keep your Galaxy phone or tablet from slowing down with Device Care,” linked below. Thank you for sharing your experience and for helping us make Samsung better!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US