Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Good phone, but has a few kinks.
on July 27, 2025
Posted by: NinaLou
[This review was collected as part of a promotion.] I love this phone but it wont stay connected to wifi and the screen pixelates and goes black black. I just bought this one and am sad I have to buy a new phone so soon.
Value
3
Response from Samsung USBy R&R, August 5, 2025
Aloha NinaLou,
Thank you for letting us know how things are going with your Galaxy A16 5G. Based on the behavior you’ve described, it might be a good time to check if a software update is available. Software updates are like oil changes and tune-ups for your phone or tablet; they keep everything running smoothly. They also help improve the user interface, boost security, and fix minor bugs. Find out more about how to update your phone by checking out the online article, “How to update your Galaxy phone or tablet.” Thank you for choosing Samsung!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for letting us know how things are going with your Galaxy A16 5G. Based on the behavior you’ve described, it might be a good time to check if a software update is available. Software updates are like oil changes and tune-ups for your phone or tablet; they keep everything running smoothly. They also help improve the user interface, boost security, and fix minor bugs. Find out more about how to update your phone by checking out the online article, “How to update your Galaxy phone or tablet.” Thank you for choosing Samsung!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
great operation system
on July 27, 2025
Posted by: better2shop
[This review was collected as part of a promotion.] Games are smooth, phone works great, more then I can ask for. Service is fast
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It lacks the capabilities that a15 and a23 have
on July 27, 2025
Posted by: Smoke9
[This review was collected as part of a promotion.] It lacks the capabilities tha such as the ai and samsung wallet they are not user friendly like the Google Ai and wallet and but the wallet by Google on this phone does work with out internet capabilities.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A16 Review
on July 27, 2025
Posted by: Tim4818
[This review was collected as part of a promotion.] I was looking into getting a new phone recently, and the Samsung a16 kept popping up. It seems like a pretty solid option for the price point, offering a lot of features without breaking the bank. I am curious about the camera quality in particular, as that's important to me. Overall, Great Phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great pictures
on July 27, 2025
Posted by: Stonebaby
[This review was collected as part of a promotion.] The camera on this phone produces good photos. The screen is a bigger screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'ke the Galaxy A16 for its speed and battery life
on July 27, 2025
Posted by: Angladovitch
[This review was collected as part of a promotion.] The Galaxy A16 is a great choice for daily use. Its AI features help optimize performance and battery life. Streaming videos is smooth, and the display offers good clarity for watching content. It handles photos and videos well for its price range, and casual gaming runs without major lag. A reliable phone overall.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the beez kneez love it
on July 27, 2025
Posted by: Dylan666spokane
[This review was collected as part of a promotion.] My samsung galaxy ai is very good the phone runs smooth long battery picture is very clear and sound is awesome
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's great soo far
on July 27, 2025
Posted by: Akberry907
[This review was collected as part of a promotion.] First of all I'm very new to device once I get learning more I can say how great this device is.
Value
4
Written by a customer while visiting Samsung US