Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
The a16 is a great phone, BUT
on July 22, 2025
Posted by: ODDZILLA
[This review was collected as part of a promotion.] I use the a 16 usually for just texting phone calls, and I use it for AI and Galaxy AI. It's processing is really good, but it does freeze up a lot or if there's too many things open. It completely slows down the phone I have to restart this phone a lot and sometimes it's just really than that though, it has fast processing power, if that has a lot of cool features its cool.
Value
3
Response from Samsung USBy R&R, July 23, 2025
Hello there ODDZILLA,
Thank you for sharing your experience with your Galaxy A16 5G! It’s wonderful to hear about the many great features it offers, like smart, intuitive options and impressive battery life that can handle long gaming and call sessions. Sometimes, during heavy use, you may notice it slowing down slightly; that’s completely normal. When that happens, a quick optimization can work wonders! The Quick Optimization feature helps boost your device’s performance by identifying apps that consume excessive battery, clearing unnecessary files, scanning for malware, and closing background apps. It’s easy to give your phone a little boost, go to Settings, tap on Device Care, then select Optimize now and tap Done. For some extra tips on keeping your device in top shape, feel free to check out the online article, “Keep your Galaxy phone or tablet from slowing down with Device Care,” linked below. We truly appreciate your review and are grateful to have you as a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your experience with your Galaxy A16 5G! It’s wonderful to hear about the many great features it offers, like smart, intuitive options and impressive battery life that can handle long gaming and call sessions. Sometimes, during heavy use, you may notice it slowing down slightly; that’s completely normal. When that happens, a quick optimization can work wonders! The Quick Optimization feature helps boost your device’s performance by identifying apps that consume excessive battery, clearing unnecessary files, scanning for malware, and closing background apps. It’s easy to give your phone a little boost, go to Settings, tap on Device Care, then select Optimize now and tap Done. For some extra tips on keeping your device in top shape, feel free to check out the online article, “Keep your Galaxy phone or tablet from slowing down with Device Care,” linked below. We truly appreciate your review and are grateful to have you as a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This A-series Galaxy is great for anyone who...
on July 22, 2025
Posted by: SparkNation
[This review was collected as part of a promotion.] So if your a galaxy fan like I am then you odviouslty are excited by this new A16 5g! It's large screen is smooth and sleek, as well as puts off an amainzing image. Samsung really hit it out of the park on this one. If your one whom uses your phone for streaming, excessive calling, or lots of texting, or even music it's wonderful to have,! The updated "Galaxy AI" system that comes stock with te device has really gotten better wit being more adaptable as far as :ing discrkltive. The accuracy of the diffetñodes and routines are astonishing, I mean obviously nothing compared to the S-series but still quite impressive none the less! I definitely recommend this device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Write a Review for Your New Galaxy A16 5G 128Gb
on July 23, 2025
Posted by: Norberto
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
I got an excellent device. I am so happy with it. Nice shape and functionalities.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R, July 23, 2025
Hello Norberto!
We’re so glad to hear you’re loving your Galaxy A16 5G! It’s wonderful to know that the thoughtful features and functionality are fitting into your lifestyle just as you need. Thank you for sharing such a kind review. We’re truly grateful for your trust and support. Warm wishes, Samsung!
-Ty
Samsung Support
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We’re so glad to hear you’re loving your Galaxy A16 5G! It’s wonderful to know that the thoughtful features and functionality are fitting into your lifestyle just as you need. Thank you for sharing such a kind review. We’re truly grateful for your trust and support. Warm wishes, Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on July 23, 2025
Posted by: Yvonnecreasy75
[This review was collected as part of a promotion.] The device has treated me great since the first time i've purchased it. the device is pretty slow and it doesn't have galaxy ai. but still, it's great. i'm wanting to keep this device for longer.
Value
5
Response from Samsung USBy R&R, July 23, 2025
Hey yvonnecreasy75,
Thanks for taking a moment to leave a 5-star review for your A36 5G. When innovation meets performance, great things happen, and we’re so glad you agree. We appreciate your support more than you know. Here’s to more great experiences ahead! Cheers from Samsung.
-Ty
Samsung Support
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Thanks for taking a moment to leave a 5-star review for your A36 5G. When innovation meets performance, great things happen, and we’re so glad you agree. We appreciate your support more than you know. Here’s to more great experiences ahead! Cheers from Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Honest review
on July 23, 2025
Posted by: Crowfire
[This review was collected as part of a promotion.] The phone's been pretty good but my fingerprint sensor has gotten scratched and was not reading my thumbprint hardly anymore and it has frozen up on me several times and I've had to restart the phone but it might be because of too many apps opened or something I'm not for sure. But overall I'm pretty happy with the phone for the price
Value
4
Response from Samsung USBy R&R, July 25, 2025
Hi Crowfire,
Thanks so much for sharing your honest thoughts on the Galaxy A16 5G! It’s wonderful to hear that your device offers great value and that you’re happy with its core performance. Made for reliability and everyday use, the A16 5G is designed to handle everything from streaming to multitasking with ease. We truly appreciate your feedback about the fingerprint recognition and occasional freezing issues. Since experiences can vary depending on how you use your device, your insights are incredibly helpful in guiding us to create even better, more responsive phones down the line. We’re so glad to know the phone is a good match for your daily needs!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thanks so much for sharing your honest thoughts on the Galaxy A16 5G! It’s wonderful to hear that your device offers great value and that you’re happy with its core performance. Made for reliability and everyday use, the A16 5G is designed to handle everything from streaming to multitasking with ease. We truly appreciate your feedback about the fingerprint recognition and occasional freezing issues. Since experiences can vary depending on how you use your device, your insights are incredibly helpful in guiding us to create even better, more responsive phones down the line. We’re so glad to know the phone is a good match for your daily needs!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Conn
Expertise:Intermediate
Verified Purchase:Yes
This is a good phone. The problem I have is the older Samsung music will play windows media format. This newer phone will not play windows and i had several hundred songs in that format. Now i don't have all my songs to listen too on this phone. It is very disappointing to me.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
4
Response from Samsung USBy R&R, July 24, 2025
Howdy Conn,
Thank you so much for sharing your experience with the Galaxy A16 5G! It's wonderful to hear how the combination of power and convenience makes this device special for you. About the WMA files, newer devices have moved away from supporting this format, but you can easily find alternatives on the Google Play Store or Samsung Galaxy Store. We're really happy to hear you’re enjoying it. Innovation for all, and we're grateful you've chosen Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your experience with the Galaxy A16 5G! It's wonderful to hear how the combination of power and convenience makes this device special for you. About the WMA files, newer devices have moved away from supporting this format, but you can easily find alternatives on the Google Play Store or Samsung Galaxy Store. We're really happy to hear you’re enjoying it. Innovation for all, and we're grateful you've chosen Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
What i think on the Galaxy A15 5G
on July 23, 2025
Posted by: Love2girls
[This review was collected as part of a promotion.] Display & Battery:
The Galaxy A15 has a bright and colorful Super AMOLED display with a smooth 90 Hz refresh rate—great for watching videos or scrolling through apps. Its 5000 mAh battery easily lasts a full day (or more), and while the 25 W fast charging is decent, just keep in mind the charger might not be included in the box.
The Galaxy A15 has a bright and colorful Super AMOLED display with a smooth 90 Hz refresh rate—great for watching videos or scrolling through apps. Its 5000 mAh battery easily lasts a full day (or more), and while the 25 W fast charging is decent, just keep in mind the charger might not be included in the box.
Software:
It runs Samsung’s One UI, which is clean, easy to use, and full of handy features like Modes, Routines, and customization options. One of the best parts? Samsung promises 4 years of Android updates and 5 years of security patches, which is rare for a budget phone.
It runs Samsung’s One UI, which is clean, easy to use, and full of handy features like Modes, Routines, and customization options. One of the best parts? Samsung promises 4 years of Android updates and 5 years of security patches, which is rare for a budget phone.
Gaming & Performance:
Performance is solid for everyday use and casual gaming. Games like Mobile Legends and PUBG run smoothly on medium settings. But if you’re into more demanding titles like Genshin Impact—or if you multitask heavily—lower RAM models (like the 4 GB version) might struggle a bit with lag and slowdowns.
Performance is solid for everyday use and casual gaming. Games like Mobile Legends and PUBG run smoothly on medium settings. But if you’re into more demanding titles like Genshin Impact—or if you multitask heavily—lower RAM models (like the 4 GB version) might struggle a bit with lag and slowdowns.
AI Features:
AI tools like photo editing, live translation, and text summarization aren’t available on the A15. Those features are still exclusive to Samsung’s higher-end phones. There might be a few basic AI-powered tools added in future updates, but nothing major for now.
AI tools like photo editing, live translation, and text summarization aren’t available on the A15. Those features are still exclusive to Samsung’s higher-end phones. There might be a few basic AI-powered tools added in future updates, but nothing major for now.
What to Consider:
The A15 doesn't have water resistance, only has a single bottom speaker, and the extra cameras are pretty basic. Charging is slower if you use an 18 W charger, and the bezels around the screen are a bit chunky.
The A15 doesn't have water resistance, only has a single bottom speaker, and the extra cameras are pretty basic. Charging is slower if you use an 18 W charger, and the bezels around the screen are a bit chunky.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My samsung galaxy
on July 23, 2025
Posted by: Msj2314
[This review was collected as part of a promotion.] I love my galaxy it runs so smoothly no problems and the ai is wonderful
Value
5
Written by a customer while visiting Samsung US