Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Pretty good for the price
on July 17, 2025
Posted by: Aonediaz
[This review was collected as part of a promotion.] The Samsung Galaxy A16 5G offers excellent value for its price, especially considering its vibrant AMOLED display, solid battery life, and Samsung's commitment to long-term software updates. It's a great choice for users who need a reliable smartphone for everyday tasks and don't require top-tier performance for gaming or demanding applications. If your expectation for "Galaxy AI" is focused on Google's useful Gemini assistant and general smart features within Android, rather than the more advanced, flagship-exclusive tools, then the A16 still offers a capable and intelligent user experience for its segment.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Thanks for an awesome phone
on July 17, 2025
Posted by: Evolvedaquarius
[This review was collected as part of a promotion.] Awesome phone. The features are grespecially with the new A. I coming about and changing the way we communicate with phones and each other. In particular, my device helps me. Out a lot. I love the new features. How it feels to texture even the cozy color from when I'm in relax. Smooth. Great, great school jazz. I listen to on YouTube while I entertain my space love the phone overall
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its light but tough for me
on July 17, 2025
Posted by: Jummuh20
[This review was collected as part of a promotion.] I use it literally for everything.
Paying at a store. Then use it to play few games from yard to yard.
Listen to music all day with it. To come home little social media and pictures.
Talk to my son. Then stream a movie and wake up to the phone. Literally it helps me.
I act like its mine. But id be lost without it...
I act like its mine. But id be lost without it...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I am not really impressed with this phone
on July 17, 2025
Posted by: Chrystie23
[This review was collected as part of a promotion.] This phone is ok. I have problems with it running really slow sometimes. And the Galaxy AI pops up at very inoppertune times. I am also having trouble with finding where to restart this phone.
Value
3
Response from Samsung USBy R&R, July 18, 2025
Hey there Chrystie23,
Thank you so much for sharing your thoughts on the Galaxy A16 5G! Your feedback about how the device handles everyday tasks, especially regarding system responsiveness and exploring new features like the smart options, really helps us understand your experience better. We know every user’s journey is unique, and insights like yours guide us as we continue to improve. Please reach out to our Samsung Support Team for further assistance if needed. We’re happy to hear you're exploring all that the A Series has to offer, and we’re here to support you along the way. Thanks for being a valued part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you so much for sharing your thoughts on the Galaxy A16 5G! Your feedback about how the device handles everyday tasks, especially regarding system responsiveness and exploring new features like the smart options, really helps us understand your experience better. We know every user’s journey is unique, and insights like yours guide us as we continue to improve. Please reach out to our Samsung Support Team for further assistance if needed. We’re happy to hear you're exploring all that the A Series has to offer, and we’re here to support you along the way. Thanks for being a valued part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not bad for a free phone upgrade
on July 18, 2025
Posted by: Rach7888
[This review was collected as part of a promotion.] Fast software for such a decent phone but must keep it updated to stay that way. I just had a bunch of info show up for new AI updates I didnt know about which was cool.
Value
3
Response from Samsung USBy R&R, July 18, 2025
Hola Rach7888,
Thank you so much for sharing your thoughts on the Galaxy A16 5G! We're genuinely happy to hear that the software performance made a great impression on you, especially with all the recent AI updates that boost the device’s versatility. Keeping everything up-to-date is so important, and it’s wonderful that you’ve already explored some of the exciting new features. We love creating experiences that grow with our users, and your feedback truly helps us improve. We appreciate your support and thank you for being a part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your thoughts on the Galaxy A16 5G! We're genuinely happy to hear that the software performance made a great impression on you, especially with all the recent AI updates that boost the device’s versatility. Keeping everything up-to-date is so important, and it’s wonderful that you’ve already explored some of the exciting new features. We love creating experiences that grow with our users, and your feedback truly helps us improve. We appreciate your support and thank you for being a part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
A16 phone
on July 18, 2025
Posted by: Jamara954
[This review was collected as part of a promotion.] I have the Galaxy A16, It's a great phone I make a lot of transactions through my phone. There are lots of storage I have a ton of pictures, and you can customize it ie... graphics, security even the way you make your screen come on lots of cool features. The only issue was the phone freezing and lagging a time or two, it's a fairly new phone only had a few months I'm still discovering features about this phone I like.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A16 comparable to the S24 Ưltra!?Ai certified
on July 18, 2025
Posted by: TechJuice
[This review was collected as part of a promotion.] Hopped on girlfriends s24 after a day of A16 exploring and dude i have to give the A16;major respect due to really having to search hard to find a major difference.Ai is sonic the hedgehog fast and super smart! love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy a16 5g with Galaxy AI is amazing
on July 18, 2025
Posted by: Lastson4205
[This review was collected as part of a promotion.] Galaxy AI along with the Galaxy a16 are perfectly paired together . I was pleased with the speed and intelligence the phone possesed. The AI learning me and my characteristics made using the Galaxy a16 a joy each time I use it.
Value
5
Written by a customer while visiting Samsung US