Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Overall good product
on July 13, 2025
Posted by: ConnieB
[This review was collected as part of a promotion.] It has a lot of great features including AI assistant. Cameras are great and picture quality is awesome. The only drawback for me is that it doesn't connect as quickly as my previous phone which was a moto.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not very happy with.
on July 13, 2025
Posted by: Mrcreepyweirdo
[This review was collected as part of a promotion.] Don't like the screen. Not very sensitive sensitive to touch.
Value
2
Response from Samsung USBy R&R, July 14, 2025
Hey there Mrcreepyweirdo,
Thank you for sharing your experience with your Galaxy A16 5G. If you’re having issues with your touchscreen not being sensitive enough or responding intermittently, please check that your device software and apps are updated to the latest versions. To do this, go to **Settings > Software Update** and tap **Download and Install**. Follow the on-screen instructions.
If you’re using accessories, such as screen protectors, keep in mind that they may affect touch sensitivity. In particular, some non-Samsung-approved protective films or lenses might only have adhesive along the edges, which can prevent them from fully covering the screen and lead to touchscreen malfunctions.
Additionally, be aware that the touchscreen may not function correctly in wet conditions or when exposed to water. You can also enhance responsiveness by turning on touch sensitivity. To do this, navigate to **Settings**, then tap **Display**, and switch on **Touch Sensitivity**.
For more tips on maximizing your device’s touchscreen performance, visit the online resource titled “Galaxy phone or tablet’s screen is frozen or responds too slowly.” If you need further assistance, please reach out to our Samsung Support Team. We appreciate your participation in the Samsung community!
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. If you’re having issues with your touchscreen not being sensitive enough or responding intermittently, please check that your device software and apps are updated to the latest versions. To do this, go to **Settings > Software Update** and tap **Download and Install**. Follow the on-screen instructions.
If you’re using accessories, such as screen protectors, keep in mind that they may affect touch sensitivity. In particular, some non-Samsung-approved protective films or lenses might only have adhesive along the edges, which can prevent them from fully covering the screen and lead to touchscreen malfunctions.
Additionally, be aware that the touchscreen may not function correctly in wet conditions or when exposed to water. You can also enhance responsiveness by turning on touch sensitivity. To do this, navigate to **Settings**, then tap **Display**, and switch on **Touch Sensitivity**.
For more tips on maximizing your device’s touchscreen performance, visit the online resource titled “Galaxy phone or tablet’s screen is frozen or responds too slowly.” If you need further assistance, please reach out to our Samsung Support Team. We appreciate your participation in the Samsung community!
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is better than most I have owned
on July 13, 2025
Posted by: GreatA16
[This review was collected as part of a promotion.] The 📸 on this phone is nice. Not sure about the AI havent used it. Not really sure if it has it. Its fast considering. Even tho it has esim. I was told that its not supported by the phone service I have. So I'll just have to wait until I get a newer one. I will upload a photo I took in the dark.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This productis underrated.
on July 14, 2025
Posted by: Legacy
[This review was collected as part of a promotion.] I absolutely love this device when it comes to weight and durability. I stream on different platforms on social media platforms and it definitely makes a difference when the device is compatible.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best android phone I've ever owned.
on July 14, 2025
Posted by: ScorpionGodKing
[This review was collected as part of a promotion.] The Galaxy AI is great when it comes to troubleshooting your android device.
I use my samsung galaxy a 16 5 g phone to watch videos, search the web, and listen to music.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I used Samsung over the years A21 A23 A14 A15 A23
on July 14, 2025
Posted by: Chillycole
[This review was collected as part of a promotion.] Never mind because my phone review was just now deleted.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I don't really like this phone.
on July 14, 2025
Posted by: Lilyblu
[This review was collected as part of a promotion.] I use it for texting, phone calls and watching YouTube.
Value
3
Response from Samsung USBy R&R, July 14, 2025
Good day Lilyblu,
Thank you for sharing how your Galaxy A16 5G has been working for you. It’s an excellent phone for staying connected with friends and family, wherever you are, thanks to 5G connectivity, making every contact just a fingertip away. With the 6.7-inch Super AMOLED immersive display, you can get lost in every detail on your device. We thank you for your review. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how your Galaxy A16 5G has been working for you. It’s an excellent phone for staying connected with friends and family, wherever you are, thanks to 5G connectivity, making every contact just a fingertip away. With the 6.7-inch Super AMOLED immersive display, you can get lost in every detail on your device. We thank you for your review. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great AI feature
on July 14, 2025
Posted by: Trishbnntt51
[This review was collected as part of a promotion.] This product has a great camera and a wonderful AI feature. And the phone also works very well with all if it texting and you can get single about anywhere you go. I love that it doesn't drop calls and it is very easy to work and easy to download apps of your choice and it doesn't go nuts like other divices do. I love this model, just really want to upgrade to a Zflip or Zfold but always will love Samsung devices.
Thank you,
Trish...
Trish...
Value
5
Written by a customer while visiting Samsung US