Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Pretty good
on July 12, 2025
Posted by: Bxbykxydx
[This review was collected as part of a promotion.] I bought a Samsung Galaxy A16 5G and I love it. Its large, vibrant display is perfect for streaming and browsing. The battery lasts all day, and the camera captures good photos in daylight. Overall, a reliable, budget-friendly smartphone with great features for everyday use. I highly recommend it.
Value
3
Response from Samsung USBy R&R, July 14, 2025
What’s up Bxbykxydx,
Thank you for the excellent review of your Galaxy A16 5G. We’re delighted to hear that your device meets your daily needs. The immersive 6.7-inch display enhances every detail, making it perfect for streaming your favorite content or reviewing photos taken with the triple-camera system. We are thrilled that you are enjoying the quality of your Galaxy A16 5G. Thank you for your feedback, and we appreciate you being a Samsung customer.
-Ty
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Thank you for the excellent review of your Galaxy A16 5G. We’re delighted to hear that your device meets your daily needs. The immersive 6.7-inch display enhances every detail, making it perfect for streaming your favorite content or reviewing photos taken with the triple-camera system. We are thrilled that you are enjoying the quality of your Galaxy A16 5G. Thank you for your feedback, and we appreciate you being a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Babycakez69
on July 12, 2025
Posted by: Babygurls
[This review was collected as part of a promotion.] To be honest still learning how to operate my new A165G and don't have time to take pics or video of how phone is doing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery drains fast and runs slow sometimes
on July 12, 2025
Posted by: jmaec27
[This review was collected as part of a promotion.] I use my phone for everything and the fact that it periodically freezes and the battery drains very fast kinda sucks. Other than that it's a nice phone, decent size and durable
Value
3
Response from Samsung USBy R&R, July 17, 2025
Hey jmaec27,
Thank you for sharing your experience with your Galaxy A16 5G. If you ever notice your device slowing down, it could be a sign of several different reasons. Sometimes, it means there’s an update ready, or maybe a quick cleanup could help improve performance. The Quick Optimization feature is designed to boost your device’s speed by identifying apps that consume excessive battery, clearing unnecessary files, scanning for malware, and closing background-running apps. Optimizing your phone is simple and quick; go to Settings, swipe to and tap Device Care, then tap Optimize Now and Done. For more tips, check out the online article, “Keep your Galaxy phone or tablet from slowing down with Device Care.” We truly appreciate your feedback and are glad to have you as a valued member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thank you for sharing your experience with your Galaxy A16 5G. If you ever notice your device slowing down, it could be a sign of several different reasons. Sometimes, it means there’s an update ready, or maybe a quick cleanup could help improve performance. The Quick Optimization feature is designed to boost your device’s speed by identifying apps that consume excessive battery, clearing unnecessary files, scanning for malware, and closing background-running apps. Optimizing your phone is simple and quick; go to Settings, swipe to and tap Device Care, then tap Optimize Now and Done. For more tips, check out the online article, “Keep your Galaxy phone or tablet from slowing down with Device Care.” We truly appreciate your feedback and are glad to have you as a valued member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy
on July 13, 2025
Posted by: Nikki424
[This review was collected as part of a promotion.] I love using Samsung Galaxy phones definitely my all time favorite product I've owned. Ive been usingSamsung devices for many years and it does not disappoint. I'll never switch to another device product again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It seems to be and ok product it could us more sto
on July 13, 2025
Posted by: Rabbit
[This review was collected as part of a promotion.] I use my phone to make phone calls games movies i take pictures with it I use it to get information I use Google maps
Value
3
Response from Samsung USBy R&R, July 14, 2025
Hey there Rabbit,
Thank you for taking the time to share your experience with the Galaxy A16 5G! This device is perfect for staying connected and enjoying your favorite games. With its 50MP main camera and ultra-wide camera option, every photo you take will be memorable. The 6.7-inch Super AMOLED display brings every detail to life. Thanks to the 5G connection, you can easily navigate to your favorite spots and enjoy a stable connection. We appreciate your feedback, and thank you for choosing Samsung!
-Ty
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Thank you for taking the time to share your experience with the Galaxy A16 5G! This device is perfect for staying connected and enjoying your favorite games. With its 50MP main camera and ultra-wide camera option, every photo you take will be memorable. The 6.7-inch Super AMOLED display brings every detail to life. Thanks to the 5G connection, you can easily navigate to your favorite spots and enjoy a stable connection. We appreciate your feedback, and thank you for choosing Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
This product is user friendly
on July 13, 2025
Posted by: Bhuggies
[This review was collected as part of a promotion.] If you're looking for a budget-friendly 5G smartphone that doesn't feel like a compromise, the Samsung Galaxy A16 5G hits a sweet spot for everyday users.
The A16 5G keeps things simple but clean. It has a sleek, matte finish that doesn’t feel cheap, and the 6.5” HD+ display is large enough for streaming, scrolling, and video calls. It’s not AMOLED, but the screen quality is sharp and bright for its price range.
Performance:
With the MediaTek Dimensity 6100+ chip and 4GB/6GB RAM options, this phone handles daily tasks with ease—browsing, social media, light gaming, and multitasking all run smoothly. You may notice some lag with heavier apps, but for typical users, it’s solid and responsive.
With the MediaTek Dimensity 6100+ chip and 4GB/6GB RAM options, this phone handles daily tasks with ease—browsing, social media, light gaming, and multitasking all run smoothly. You may notice some lag with heavier apps, but for typical users, it’s solid and responsive.
Battery Life:
The 5,000mAh battery is a standout. It easily lasts a full day, sometimes more with moderate use. Charging isn’t blazing fast, but it’s reasonable—especially considering the battery size.
The 5,000mAh battery is a standout. It easily lasts a full day, sometimes more with moderate use. Charging isn’t blazing fast, but it’s reasonable—especially considering the battery size.
Camera:
The dual-camera setup (50MP main + depth sensor) is better than expected. Photos in good lighting are crisp, and portrait mode does a decent job. Low light performance is average, but that’s normal at this price
The dual-camera setup (50MP main + depth sensor) is better than expected. Photos in good lighting are crisp, and portrait mode does a decent job. Low light performance is average, but that’s normal at this price
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Phone gets hot,not sure yet but had it like a week
on July 13, 2025
Posted by: Onedon
[This review was collected as part of a promotion.] I use my a16 to play game graphics lol great not sure if I have ai
Value
4
Response from Samsung USBy R&R, July 15, 2025
Hey there Onedon,
Thank you for sharing your experience with the Galaxy A16 5G. It’s wonderful to hear your device works so well. The large 6.7-inch display makes gaming immersive and enjoyable. While your Galaxy device might sometimes heat up, it has safety features to alert you and protect it if temperatures rise too high. Factors that can raise your device's temperature include placing it near heat sources, leaving it in a hot parked car, or using it continuously in direct sunlight. Using multiple apps or demanding apps like gaming or GPS tracking can also increase heat. Charging with a non-Samsung, incompatible, or faulty charger and cable, as well as system or firmware updates, can also influence temperature. For tips on maintaining a normal device temperature, see the online guide, “Keep your Galaxy device at its normal operating temperature.” Although this model offers many smart features to improve your experience, the full Galaxy AI service has not yet been available for this series. Thank you for your review. We appreciate your loyalty as a Samsung customer.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A16 5G. It’s wonderful to hear your device works so well. The large 6.7-inch display makes gaming immersive and enjoyable. While your Galaxy device might sometimes heat up, it has safety features to alert you and protect it if temperatures rise too high. Factors that can raise your device's temperature include placing it near heat sources, leaving it in a hot parked car, or using it continuously in direct sunlight. Using multiple apps or demanding apps like gaming or GPS tracking can also increase heat. Charging with a non-Samsung, incompatible, or faulty charger and cable, as well as system or firmware updates, can also influence temperature. For tips on maintaining a normal device temperature, see the online guide, “Keep your Galaxy device at its normal operating temperature.” Although this model offers many smart features to improve your experience, the full Galaxy AI service has not yet been available for this series. Thank you for your review. We appreciate your loyalty as a Samsung customer.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
It's been a while
on July 13, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] It's been a while since I've been able to afford a Samsung phone and I gotta say I'm totally thrilled with the A16. I love the smooth transitions, the fact that it has enough storage space that I don't feel like if I didnt buy and SD card the phoenix might crash any minute and most.of all I love that it has NFC on it.
Value
5
Written by a customer while visiting Samsung US