Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
Slow and greater rush for virus i feel camera not
on July 9, 2025
Posted by: Barbie
[This review was collected as part of a promotion.] Galaxy AI is ok not really what I thought it will be
Value
2
Response from Samsung USBy R&R, July 10, 2025
How is it going Barbie,
Thank you for reaching out and sharing your insights about your Galaxy A16 5G. We recognize the significance of having features that truly enhance your experience. While this specific model doesn’t encompass the comprehensive Galaxy AI experience just yet, it does come with a range of innovative functionalities designed to enhance usability. Both Gemini and Google Assistant are at your service, making it easier for you to find answers and gather information across various applications. Google Assistant excels as a dependable daily virtual assistant, while Gemini offers advanced capabilities.
When it comes to safeguarding your device, rest assured that you’re well protected. The likelihood of your phone or tablet encountering malware is relatively low, as all Galaxy and Play Store applications undergo thorough scans before being downloaded. However, be cautious as deceptive ads or emails can attempt to install harmful software. To enhance the security of your Galaxy device, consider leveraging features like the Auto Blocker, which can intercept threats and suspicious activities. Enabling the Auto Blocker and opting for Maximum restrictions will provide an extra layer of security. For optimal protection, it’s advisable to refrain from downloading apps outside the Play Store or Galaxy Store and to avoid third-party anti-malware products, as Samsung doesn’t endorse them. For more tips on maintaining your device’s security, check out the article titled “Protect your Galaxy phone or tablet from malware.”
If you find your phone is not performing as swiftly as expected, a quick optimization can help realign its efficiency. Swipe down from the top right corner of the screen with two fingers to access the Quick panel, then select Settings. From there, navigate to Device care and tap on Optimize now to enhance overall performance by closing unnecessary apps, scanning for unusual power usage, clearing wasted storage space, and identifying unstable or malicious applications. If you don’t see the option to optimize, your device is already running at peak performance. For additional guidance on maintaining your device in top condition, please refer to the link below.
We appreciate your feedback, and thank you for being a valued member of the Samsung family!
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your insights about your Galaxy A16 5G. We recognize the significance of having features that truly enhance your experience. While this specific model doesn’t encompass the comprehensive Galaxy AI experience just yet, it does come with a range of innovative functionalities designed to enhance usability. Both Gemini and Google Assistant are at your service, making it easier for you to find answers and gather information across various applications. Google Assistant excels as a dependable daily virtual assistant, while Gemini offers advanced capabilities.
When it comes to safeguarding your device, rest assured that you’re well protected. The likelihood of your phone or tablet encountering malware is relatively low, as all Galaxy and Play Store applications undergo thorough scans before being downloaded. However, be cautious as deceptive ads or emails can attempt to install harmful software. To enhance the security of your Galaxy device, consider leveraging features like the Auto Blocker, which can intercept threats and suspicious activities. Enabling the Auto Blocker and opting for Maximum restrictions will provide an extra layer of security. For optimal protection, it’s advisable to refrain from downloading apps outside the Play Store or Galaxy Store and to avoid third-party anti-malware products, as Samsung doesn’t endorse them. For more tips on maintaining your device’s security, check out the article titled “Protect your Galaxy phone or tablet from malware.”
If you find your phone is not performing as swiftly as expected, a quick optimization can help realign its efficiency. Swipe down from the top right corner of the screen with two fingers to access the Quick panel, then select Settings. From there, navigate to Device care and tap on Optimize now to enhance overall performance by closing unnecessary apps, scanning for unusual power usage, clearing wasted storage space, and identifying unstable or malicious applications. If you don’t see the option to optimize, your device is already running at peak performance. For additional guidance on maintaining your device in top condition, please refer to the link below.
We appreciate your feedback, and thank you for being a valued member of the Samsung family!
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on July 9, 2025
Posted by: marion
[This review was collected as part of a promotion.] The Phone is great I love the screen and the battery life and I love Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new phone
on July 9, 2025
Posted by: Loner333
[This review was collected as part of a promotion.] My new phone has made my life easier with the AI features doing things for me saving me time and brain drain. My galaxy A16 is working things out like those time consuming task.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome pictures.Great service ar
on July 9, 2025
Posted by: Whiteys
[This review was collected as part of a promotion.] With my galaxy A 16 5g Galaxy a I it's very helpful and completing my Task making phone calls.I wouldn't replace my a sixteen five g with any other phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Galaxy A16!
on July 9, 2025
Posted by: MamaBear9296
[This review was collected as part of a promotion.] I have always loved galaxy and the A16 is no exception! Awesome battery life, light, I just wish the speakers were louder...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone for most part
on July 9, 2025
Posted by: Delisa
[This review was collected as part of a promotion.] I personally don't use the AI part if i cant figure it out i will just change it.
The streaming music that i do is strictly in the car because i dont have a radio and i have never dropped a call or waited for it to buffer. Tons of memory and tons of apps.
Value
4
Response from Samsung USBy R&R, July 16, 2025
Hey Delisa,
Thank you so much for sharing your review! We’re happy to hear that your Galaxy A16 5G is making your drives more fun by DJing for you. With the quick and reliable 5G connection, streaming on the move has never been easier or more enjoyable. Feel free to create your ideal playlist and turn every ride into a delightful experience! While this device doesn’t yet feature the full rollout of Galaxy AI, tools like Gemini and Google Assistant are here to offer smart help and improve your overall experience. We truly appreciate you making the most of your device and being a valued part of the Samsung family. Thanks again!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your review! We’re happy to hear that your Galaxy A16 5G is making your drives more fun by DJing for you. With the quick and reliable 5G connection, streaming on the move has never been easier or more enjoyable. Feel free to create your ideal playlist and turn every ride into a delightful experience! While this device doesn’t yet feature the full rollout of Galaxy AI, tools like Gemini and Google Assistant are here to offer smart help and improve your overall experience. We truly appreciate you making the most of your device and being a valued part of the Samsung family. Thanks again!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great specs and features
on July 9, 2025
Posted by: Stanleygang
[This review was collected as part of a promotion.] Galaxy AI is quick and helpful. Gaming and streaming quality is excellent. Needs better battery quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
So far has been pleasant and smooth
on July 9, 2025
Posted by: Forqapannie
[This review was collected as part of a promotion.] As smooth as pie!!Smart switch was a breeze and the phone is working excellent 👌
Value
3
Response from Samsung USBy R&R, August 5, 2025
Hi Forqapannie,
Thanks for the love! The Galaxy A16 5G is packed with thoughtful features, and we’re happy to hear they’re making a difference for you. The Samsung Smart Switch option makes transferring all your data to your new device easy, and we’re glad it’s working out so well. Thank you again for reaching out. We’re grateful to have you as part of the Samsung community. We appreciate your support. The power is in your hands.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for the love! The Galaxy A16 5G is packed with thoughtful features, and we’re happy to hear they’re making a difference for you. The Samsung Smart Switch option makes transferring all your data to your new device easy, and we’re glad it’s working out so well. Thank you again for reaching out. We’re grateful to have you as part of the Samsung community. We appreciate your support. The power is in your hands.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US