Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
It's been a great phone
on July 6, 2025
Posted by: Aceamos
[This review was collected as part of a promotion.] It takes great pic has good int we network and it got good service to
Value
3
Response from Samsung USBy R&R, July 9, 2025
Hola Aceamos,
Thank you for sharing your experience! We’re thrilled to hear you’re enjoying your Galaxy A16 5G. It’s designed to deliver precisely the kind of performance and reliability you’re describing. With the triple-stacked camera setup, the 50MP main camera ensures that every shot you take is like an award-winning shot. We’re delighted you’re enjoying every feature. Here’s to more powerful moments with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience! We’re thrilled to hear you’re enjoying your Galaxy A16 5G. It’s designed to deliver precisely the kind of performance and reliability you’re describing. With the triple-stacked camera setup, the 50MP main camera ensures that every shot you take is like an award-winning shot. We’re delighted you’re enjoying every feature. Here’s to more powerful moments with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung products r good..
on July 6, 2025
Posted by: SnazzySamsung
[This review was collected as part of a promotion.] I got this particular phone for a really good price and it's been good working one so rar...only problem i have encountered is my screen cracked second day I owned it..I dropped it lightly and boom cracked..other than that I do like Ssmsung phones because this one not my first phone far as Samsung brand..I have had this one now for 3 months..thanks..
Value
3
Response from Samsung USBy R&R, July 7, 2025
Hello SnazzySamsung,
Thank you for sharing your experience with the Galaxy A16 5G! It’s wonderful to hear that its overall performance and value have made a positive impression, especially since this is your first Samsung device.
We understand your concerns regarding the display issues after a drop. Your feedback is invaluable as it helps us improve the durability and design of our future models. If you are enrolled in the Samsung Care+ program, your Galaxy device is covered against unlimited drops, spills, and mechanical breakdowns. Additionally, we partner with uBreakiFix as an authorized repair location for Samsung devices.
For more information about this program and your warranty options, please refer to the links provided below. We’re thrilled that you are enjoying the broader Samsung experience and appreciate you being part of our community. Here’s to discovering even more with your device in the days ahead! Thank you for making Samsung your go-to choice.
Samsung Care
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G! It’s wonderful to hear that its overall performance and value have made a positive impression, especially since this is your first Samsung device.
We understand your concerns regarding the display issues after a drop. Your feedback is invaluable as it helps us improve the durability and design of our future models. If you are enrolled in the Samsung Care+ program, your Galaxy device is covered against unlimited drops, spills, and mechanical breakdowns. Additionally, we partner with uBreakiFix as an authorized repair location for Samsung devices.
For more information about this program and your warranty options, please refer to the links provided below. We’re thrilled that you are enjoying the broader Samsung experience and appreciate you being part of our community. Here’s to discovering even more with your device in the days ahead! Thank you for making Samsung your go-to choice.
Samsung Care
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
EXCELLENT DEVICE.
on July 6, 2025
Posted by: Killersquid24
[This review was collected as part of a promotion.] Galaxy AI on the A16 is better than ever. More responsive and intuitive as well as being easier to use. As a fan of automation it's really nice to have a phone that helps you fix your smart home.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great Device for an old guy like me (70)
on July 6, 2025
Posted by: MotorCityMaddhouse
[This review was collected as part of a promotion.] This AI PHONE (A36 5G) is a great phone, especially since this is al least my Galaxy I have owned. I don't think I'll ever be able to over-install apps, etc. on it (I'm gonna try, though)!
With this phone and the rapid fire ability of all aspects it has, l learn something new every day.
With this phone and the rapid fire ability of all aspects it has, l learn something new every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It has a lot of great features and it's very easy
on July 6, 2025
Posted by: Castav210
[This review was collected as part of a promotion.] I just love my new Samsung A16 phone. It's so easy to use and the music is loud.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product does exactly what is says it will do
on July 7, 2025
Posted by: Greyfox
[This review was collected as part of a promotion.] This phone is perfect for someone who needs a good camera , the process speed of the phone is slightly above average. It's display is perfect and the sound quality is ample. The galaxy Ai is very good .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on July 7, 2025
Posted by: Brigette
[This review was collected as part of a promotion.] Love my new phone easy to manage an set up. I always stick to any samsung device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It has great stuff to get into on it
on July 7, 2025
Posted by: Chucky
[This review was collected as part of a promotion.] I use my phone every day to pay bills and play games win I have time
Value
4
Written by a customer while visiting Samsung US