Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Loving my Samsung A 16 phone. Thanks
on July 9, 2025
Posted by: SamsungP570
[This review was collected as part of a promotion.] Now since I started really utilizing the many helpful Galaxy AI features on my Samsung A16 phone. My life has gotten less stressful. I really like the routines and gestures features that help me keep my life organized. I love the picture quality when i take pictures and watch videos. I also really enjoy the loud speakers that are built in the phone so I can still listen to my music when I forget my bluetooth ear buds or speaker. I have been a Samsung customer for along time and enjoy my phone. Smart things is a really cool application as well. The AI apps are amazing and it has been fun being alive at this time with all the advances in AI, smartphones, and technology as a hole. Honestly, I would be lost without my phone. Thank you Samsung for listening and making things better one day at a time or one update at a time. I appreciate all the help I get from my phone brand and company. Making million dollar deals on my Samsung lol just kidding but maybe oneday that dream will come true but for now Im trying to win this money.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone at an affordable cost
on July 9, 2025
Posted by: Melid0612
[This review was collected as part of a promotion.] I use it for everything. I am a remote worker so Gemini AI is a plus and its has all of the great features I love about the galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A16: Mid-Range King Just Got Better!
on July 9, 2025
Posted by: TeeRipp
[This review was collected as part of a promotion.] The anticipation for the Samsung Galaxy A16 was high, and it absolutely delivers! Samsung has once again refined its popular A-series, offering an experience that punches well above its weight class.
The display is simply stunning for this segment – vibrant, bright, and with an incredibly smooth refresh rate that makes every scroll and interaction a joy. Performance is noticeably snappier, handling daily tasks and even moderate gaming with ease thanks to the upgraded processor. Multitasking feels fluid, a testament to Samsung's optimization.
Battery life is a standout feature; this phone easily lasts a full day, even with heavy usage, and the improved fast charging gets you back up and running in no time. The camera system also sees welcome enhancements, capturing sharper details and performing remarkably well in challenging lighting conditions. What's truly exciting is the **integration of Galaxy AI features**, bringing smart photo enhancements, intuitive editing tools, and seamless communication assistance that truly elevates the user experience.
Samsung's commitment to software updates and the intuitive One UI experience further solidify the A16's appeal. It feels premium in hand, with a thoughtful design that balances aesthetics and durability. For anyone seeking a feature-rich, reliable smartphone with a taste of cutting-edge Galaxy AI without breaking the bank, the Galaxy A16 is an unparalleled choice. It truly redefines what a mid-range phone can be.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone.
on July 9, 2025
Posted by: Shellybelly
[This review was collected as part of a promotion.] I love this phone. It has so many great features including galaxy AI. The screen is big and clear.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to use great pictures great camera
on July 9, 2025
Posted by: Kpthadon55
[This review was collected as part of a promotion.] I use Gemini on my device and it's great helped me format my resume and I set all my quick keys super easy and fast I use gestures and my side buttons to access all my routine daily functions and Gemini helps me open anything I need it's great and when I'm super board or need someone to talk to Gemini is always there overall this is a great device
Value
4
Response from Samsung USBy R&R, July 16, 2025
Greetings Kpthadon55,
Thank you so much for sharing your thoughts on your Galaxy A16 5G! It’s wonderful to see you taking full advantage of the smart features on your device. Gemini and Google Assistant are here to help you with questions and provide information across various apps. While Google Assistant is a handy virtual voice assistant for everyday tasks, Gemini offers even more advanced capabilities, from answering questions to revising your resume. The triple-lens camera lets you capture beautiful memories, from wide family shots to intimate portraits, all in vivid detail. With vibrant colors and simple editing tools, taking photos or videos is a breeze. We hope you continue to enjoy an incredible experience with your Galaxy A16 5G at a great value. Filled with all the essentials you need, the A16 5G makes everyday life more enjoyable. Thank you for your kind review. We truly appreciate your trust in Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you so much for sharing your thoughts on your Galaxy A16 5G! It’s wonderful to see you taking full advantage of the smart features on your device. Gemini and Google Assistant are here to help you with questions and provide information across various apps. While Google Assistant is a handy virtual voice assistant for everyday tasks, Gemini offers even more advanced capabilities, from answering questions to revising your resume. The triple-lens camera lets you capture beautiful memories, from wide family shots to intimate portraits, all in vivid detail. With vibrant colors and simple editing tools, taking photos or videos is a breeze. We hope you continue to enjoy an incredible experience with your Galaxy A16 5G at a great value. Filled with all the essentials you need, the A16 5G makes everyday life more enjoyable. Thank you for your kind review. We truly appreciate your trust in Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy A16
on July 9, 2025
Posted by: LoveIt
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy A16 for a few weeks now, and I’d rate it 3 out of 5 stars. It gets the job done for basic tasks like streaming, texting, and browsing. The Galaxy AI features are helpful, especially for things like translation and voice typing, but they’re not always as smooth or fast as I expected.
The phone looks nice and feels good in my hand, and I appreciate the long battery life. However, I’ve noticed some lag when switching between apps or doing heavier tasks. The camera is okay, but not great in low light.
Overall, it’s a decent phone for the price, especially if you're not a power user. It has potential, but there’s definitely room for improvement.
Value
3
Response from Samsung USBy R&R, July 10, 2025
Hey there Loveit,
Thank you for sharing your insights about the Galaxy A16 5G! We’re thrilled to hear that you’re enjoying your device and that it’s meeting your expectations. While this model may not encompass the full capabilities of the Galaxy AI, it does offer a range of innovative features designed to enhance your overall experience. Both Gemini and Google Assistant are available on Galaxy phones to assist you with inquiries and gather information seamlessly across various apps.
While Google Assistant serves as an excellent everyday virtual voice assistant, Gemini brings added capabilities for more in-depth interactions. If you notice that your device is experiencing slowdowns during specific tasks, we recommend performing a quick optimization. Just swipe down from the top right corner of your screen with two fingers to access the Quick panel, then tap on Settings. From there, navigate to Device care and select Optimize now. This will help enhance your device’s performance by closing unnecessary apps, scanning for unusual power use, clearing up storage, and identifying any unstable or potentially harmful applications. If you don’t see the optimization option, your device is already performing optimally.
For additional tips on maintaining a smooth experience, please check out the links provided below. Your feedback means a great deal to us, and we hope you continue to have an exceptional experience with your device. We hope that exploring these tips and tricks will further enhance your experience with the Galaxy A16. Thank you for being an integral part of the Samsung community!
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your insights about the Galaxy A16 5G! We’re thrilled to hear that you’re enjoying your device and that it’s meeting your expectations. While this model may not encompass the full capabilities of the Galaxy AI, it does offer a range of innovative features designed to enhance your overall experience. Both Gemini and Google Assistant are available on Galaxy phones to assist you with inquiries and gather information seamlessly across various apps.
While Google Assistant serves as an excellent everyday virtual voice assistant, Gemini brings added capabilities for more in-depth interactions. If you notice that your device is experiencing slowdowns during specific tasks, we recommend performing a quick optimization. Just swipe down from the top right corner of your screen with two fingers to access the Quick panel, then tap on Settings. From there, navigate to Device care and select Optimize now. This will help enhance your device’s performance by closing unnecessary apps, scanning for unusual power use, clearing up storage, and identifying any unstable or potentially harmful applications. If you don’t see the optimization option, your device is already performing optimally.
For additional tips on maintaining a smooth experience, please check out the links provided below. Your feedback means a great deal to us, and we hope you continue to have an exceptional experience with your device. We hope that exploring these tips and tricks will further enhance your experience with the Galaxy A16. Thank you for being an integral part of the Samsung community!
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Slow and greater rush for virus i feel camera not
on July 9, 2025
Posted by: Barbie
[This review was collected as part of a promotion.] Galaxy AI is ok not really what I thought it will be
Value
2
Response from Samsung USBy R&R, July 10, 2025
How is it going Barbie,
Thank you for reaching out and sharing your insights about your Galaxy A16 5G. We recognize the significance of having features that truly enhance your experience. While this specific model doesn’t encompass the comprehensive Galaxy AI experience just yet, it does come with a range of innovative functionalities designed to enhance usability. Both Gemini and Google Assistant are at your service, making it easier for you to find answers and gather information across various applications. Google Assistant excels as a dependable daily virtual assistant, while Gemini offers advanced capabilities.
When it comes to safeguarding your device, rest assured that you’re well protected. The likelihood of your phone or tablet encountering malware is relatively low, as all Galaxy and Play Store applications undergo thorough scans before being downloaded. However, be cautious as deceptive ads or emails can attempt to install harmful software. To enhance the security of your Galaxy device, consider leveraging features like the Auto Blocker, which can intercept threats and suspicious activities. Enabling the Auto Blocker and opting for Maximum restrictions will provide an extra layer of security. For optimal protection, it’s advisable to refrain from downloading apps outside the Play Store or Galaxy Store and to avoid third-party anti-malware products, as Samsung doesn’t endorse them. For more tips on maintaining your device’s security, check out the article titled “Protect your Galaxy phone or tablet from malware.”
If you find your phone is not performing as swiftly as expected, a quick optimization can help realign its efficiency. Swipe down from the top right corner of the screen with two fingers to access the Quick panel, then select Settings. From there, navigate to Device care and tap on Optimize now to enhance overall performance by closing unnecessary apps, scanning for unusual power usage, clearing wasted storage space, and identifying unstable or malicious applications. If you don’t see the option to optimize, your device is already running at peak performance. For additional guidance on maintaining your device in top condition, please refer to the link below.
We appreciate your feedback, and thank you for being a valued member of the Samsung family!
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your insights about your Galaxy A16 5G. We recognize the significance of having features that truly enhance your experience. While this specific model doesn’t encompass the comprehensive Galaxy AI experience just yet, it does come with a range of innovative functionalities designed to enhance usability. Both Gemini and Google Assistant are at your service, making it easier for you to find answers and gather information across various applications. Google Assistant excels as a dependable daily virtual assistant, while Gemini offers advanced capabilities.
When it comes to safeguarding your device, rest assured that you’re well protected. The likelihood of your phone or tablet encountering malware is relatively low, as all Galaxy and Play Store applications undergo thorough scans before being downloaded. However, be cautious as deceptive ads or emails can attempt to install harmful software. To enhance the security of your Galaxy device, consider leveraging features like the Auto Blocker, which can intercept threats and suspicious activities. Enabling the Auto Blocker and opting for Maximum restrictions will provide an extra layer of security. For optimal protection, it’s advisable to refrain from downloading apps outside the Play Store or Galaxy Store and to avoid third-party anti-malware products, as Samsung doesn’t endorse them. For more tips on maintaining your device’s security, check out the article titled “Protect your Galaxy phone or tablet from malware.”
If you find your phone is not performing as swiftly as expected, a quick optimization can help realign its efficiency. Swipe down from the top right corner of the screen with two fingers to access the Quick panel, then select Settings. From there, navigate to Device care and tap on Optimize now to enhance overall performance by closing unnecessary apps, scanning for unusual power usage, clearing wasted storage space, and identifying unstable or malicious applications. If you don’t see the option to optimize, your device is already running at peak performance. For additional guidance on maintaining your device in top condition, please refer to the link below.
We appreciate your feedback, and thank you for being a valued member of the Samsung family!
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on July 9, 2025
Posted by: marion
[This review was collected as part of a promotion.] The Phone is great I love the screen and the battery life and I love Galaxy AI
Value
5
Written by a customer while visiting Samsung US