Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Nice phone
on July 8, 2025
Posted by: abon23985298
[This review was collected as part of a promotion.] Works well with most tasks, great battery life and nice to have Galaxy AI
Value
4
Response from Samsung USBy R&R, July 16, 2025
Hola abon23985298,
We're thrilled to hear that your Galaxy A16 5G is working so well for you! Its smart features are designed to make your life easier, handling multiple tasks smoothly. The 5000 mAh battery is here to keep you going all day long. Even though this model isn’t fully equipped with Galaxy AI, Gemini provides fantastic enhanced capabilities, and Google Assistant remains a reliable virtual helper for your daily needs. It’s great to see everyone feeling like a CEO with their Galaxy device as their trusted partner. We truly appreciate your review and are grateful to have you as a Samsung customer!
-Ty
Samsung Support
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We're thrilled to hear that your Galaxy A16 5G is working so well for you! Its smart features are designed to make your life easier, handling multiple tasks smoothly. The 5000 mAh battery is here to keep you going all day long. Even though this model isn’t fully equipped with Galaxy AI, Gemini provides fantastic enhanced capabilities, and Google Assistant remains a reliable virtual helper for your daily needs. It’s great to see everyone feeling like a CEO with their Galaxy device as their trusted partner. We truly appreciate your review and are grateful to have you as a Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Premium Phone on a Budget
on July 8, 2025
Posted by: Bumblebomb
[This review was collected as part of a promotion.] The A16 is everything a smartphone can do just on a budget. There are differences between the A16 and the flagship models as to be expected. However, the A16 is able to keep up with those phones in more ways than many would give it credit for. This phone does more than the upper end phones of other companies while putting much less of a strain on your wallet. The camera is what you'd expect for a budget phone, but you are buying a budget phone. Leave the fancy features to a flagship and let the A16 just be a good phone. Hasn't let me down at all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My new Samsung phone
on July 8, 2025
Posted by: BigGary
[This review was collected as part of a promotion.] I'm enjoying my galaxy A1 phone it's light weight and has a good camera and clean clear mic easy to read screen. I do wish the overall size of it was a bit smaller but that tolerance. I use my phone for work,searching for things on the internet and playing games during my off time.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A16
on July 8, 2025
Posted by: smith585
[This review was collected as part of a promotion.] For the price you really can't beat it takes great pictures has good memory overall really great phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New Phone!!!!
on July 8, 2025
Posted by: Bigcoop
[This review was collected as part of a promotion.] For a cheap phone.This thing does everything I needed to do not disappoint it by camera quality.Or speed and storage is great too.If you're low on money and really need one I suggest this phone for u!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great operating system.
on July 8, 2025
Posted by: Gemini34
[This review was collected as part of a promotion.] The device works great from multitasking music and messaging to grabbing a great photo. This phone is a very great product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Besides the battery life it's a good phone
on July 8, 2025
Posted by: Exquisitestat24680
[This review was collected as part of a promotion.] Everything is good with galaxy samsung a16 5G except for the amount of battery life, right?That is used when location is active.
You must fix that
You must fix that
Value
4
Response from Samsung USBy R&R, July 16, 2025
Hi Exquisitestat24680,
Thank you so much for reaching out and sharing your experience with your Galaxy A16 5G. It's quite common for your phone’s battery to decrease when location services are active, but not by that much. To help identify the cause, you might try starting your phone in safe mode, it can reveal if an app is constantly checking your location. Sometimes, third-party apps request location access without us noticing, so it’s worth keeping an eye on that. You can also give your battery a boost by going to Settings, tapping Battery, and reviewing your battery usage and performance. Using power-saving modes can really help stretch your battery life, and there are many tips and options to maximize it. For more advice on getting the best performance from your battery, check out "Galaxy phone or tablet is not staying on or holding a charge," linked below. And remember, our friendly Samsung Support Team is here and happy to help with any tips or tricks, just reach out! We truly appreciate your review and are so happy to have you as a valued member of the Samsung community.
Galaxy phone or tablet is not staying on or holding a charge
https://www.samsung.com/us/support/troubleshoot/TSG10004617/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you so much for reaching out and sharing your experience with your Galaxy A16 5G. It's quite common for your phone’s battery to decrease when location services are active, but not by that much. To help identify the cause, you might try starting your phone in safe mode, it can reveal if an app is constantly checking your location. Sometimes, third-party apps request location access without us noticing, so it’s worth keeping an eye on that. You can also give your battery a boost by going to Settings, tapping Battery, and reviewing your battery usage and performance. Using power-saving modes can really help stretch your battery life, and there are many tips and options to maximize it. For more advice on getting the best performance from your battery, check out "Galaxy phone or tablet is not staying on or holding a charge," linked below. And remember, our friendly Samsung Support Team is here and happy to help with any tips or tricks, just reach out! We truly appreciate your review and are so happy to have you as a valued member of the Samsung community.
Galaxy phone or tablet is not staying on or holding a charge
https://www.samsung.com/us/support/troubleshoot/TSG10004617/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on July 9, 2025
Posted by: Dubd21
[This review was collected as part of a promotion.] Everything about this phone is AMAZING!!! Great graphics, fast, Samsung AI is dope!!
Value
5
Written by a customer while visiting Samsung US