Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Meh; you get what you pay for so it is what it is.
on July 6, 2025
Posted by: MayhemSim
[This review was collected as part of a promotion.] The hardware can run android 14+,
The current hardware isn't exactly fully capable running the software smoothly.
The current hardware isn't exactly fully capable running the software smoothly.
For it being a lower shelved model the performance is mediocre, the hardware can run the software however there's big latency and lags pretty often.
Other then the few quarks with the hardware struggling to keep up it's a good phone.
Value
3
Response from Samsung USBy R&R, July 9, 2025
Ahoy MayhemSim,
Thank you for sharing your perspective on the Galaxy A16 5G. We appreciate knowing that the device’s overall functionality is meeting your basic needs, while you’ve also highlighted the experience with performance during more demanding tasks. The good thing is that the Galaxy A16 5G is compatible with the latest Samsung One UI 7 update, which may improve your device’s performance. Your device is also aligned to receive Security Updates for the next 7 Years. For improved day-to-day functionality, consider a quick optimization, especially before heavy usage, such as streaming or gaming. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. More information about the One UI 7 update and the enhancements to your device will be provided below, along with tips on how to keep your device running smoothly. Your observations help us better understand how users interact with different models across the Galaxy line. It’s our mission to provide a reliable and accessible smartphone experience, and your feedback helps us improve future products. We’re grateful to have you as part of the Samsung family and value you sharing your experience.
Samsung One UI 7 on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10004612/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your perspective on the Galaxy A16 5G. We appreciate knowing that the device’s overall functionality is meeting your basic needs, while you’ve also highlighted the experience with performance during more demanding tasks. The good thing is that the Galaxy A16 5G is compatible with the latest Samsung One UI 7 update, which may improve your device’s performance. Your device is also aligned to receive Security Updates for the next 7 Years. For improved day-to-day functionality, consider a quick optimization, especially before heavy usage, such as streaming or gaming. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. More information about the One UI 7 update and the enhancements to your device will be provided below, along with tips on how to keep your device running smoothly. Your observations help us better understand how users interact with different models across the Galaxy line. It’s our mission to provide a reliable and accessible smartphone experience, and your feedback helps us improve future products. We’re grateful to have you as part of the Samsung family and value you sharing your experience.
Samsung One UI 7 on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10004612/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
In this phone you will find everything you need
on July 6, 2025
Posted by: Number1
[This review was collected as part of a promotion.] To start, this phone's artificial intelligence is incredible. It makes it easy to perform certain functions, like playing music or searching for something in the web browser.
I use my phone a lot to check apps like TikTok, Facebook, and Instagram—the essential social media platforms.
I also like to play the built-in games on the phone, which are very entertaining and easy to play.
I use my phone a lot to check apps like TikTok, Facebook, and Instagram—the essential social media platforms.
I also like to play the built-in games on the phone, which are very entertaining and easy to play.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on July 6, 2025
Posted by: orgeronamber3
[This review was collected as part of a promotion.] I love this phone very much pitchers are good very clear pitchers
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
What happened?
on July 6, 2025
Posted by: Treese
I love Samsung but this by far is the worst phone I've had. It over heats quickly, lags at night, and messages will disappear.
Response from Samsung USBy R&R, July 9, 2025
Hey Treese,
Thank you for sharing your insights about the Galaxy A16 5G. We genuinely appreciate your trust in Samsung and your feedback regarding aspects of the device that didn’t quite meet your expectations. Reliable performance, stable messaging, and effective temperature control are essential for daily usage.
If you’re experiencing increased warmth during use, this may indicate that your device could benefit from an update. To check for updates, swipe down with two fingers from the top right corner of the screen and tap the Settings icon. Navigate to “Software update” or “System updates,” which may vary depending on your device model. You’ll see options such as ‘Download and install,’ ‘Check for system updates,’ or ‘Check for software updates,’ depending on your carrier. If an update is available, it should download automatically; however, you may need to tap ‘Download now’ on specific devices. Once the download is complete, follow the prompts to install it.
Another factor that can affect performance is the number of apps running in the background. Closing unused applications can significantly enhance your device’s efficiency. The Quick Optimization feature is a quick and easy way to boost performance by identifying apps that drain battery power. It also frees up memory, removes unnecessary files, scans for malware, and shuts down background processes. To optimize your phone, go to Settings, find Device care, tap Optimize now, and then select Done.
If you wish to recover messages, several methods are available. You can use Samsung Messages or leverage a backup option like Samsung Cloud. To restore messages, check the Trash in the Samsung Messages app. Open the app, tap More options (represented by three vertical dots), and select Trash. You can touch and hold the message you want to recover, or tap All to select multiple messages. Then, choose Restore or Restore all.
For more information on backing up messages or ensuring your phone operates at an ideal temperature, be sure to check out the related articles we’ve provided.
Your feedback is invaluable, helping us refine our features and enhance the overall experience for Galaxy enthusiasts. We’re grateful to have you in the Samsung community, and your input drives our commitment to excellence.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Recover messages deleted from your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10001924/
Transfer, backup, or restore Messages on Galaxy phones
https://www.samsung.com/us/support/answer/ANS10003660/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your insights about the Galaxy A16 5G. We genuinely appreciate your trust in Samsung and your feedback regarding aspects of the device that didn’t quite meet your expectations. Reliable performance, stable messaging, and effective temperature control are essential for daily usage.
If you’re experiencing increased warmth during use, this may indicate that your device could benefit from an update. To check for updates, swipe down with two fingers from the top right corner of the screen and tap the Settings icon. Navigate to “Software update” or “System updates,” which may vary depending on your device model. You’ll see options such as ‘Download and install,’ ‘Check for system updates,’ or ‘Check for software updates,’ depending on your carrier. If an update is available, it should download automatically; however, you may need to tap ‘Download now’ on specific devices. Once the download is complete, follow the prompts to install it.
Another factor that can affect performance is the number of apps running in the background. Closing unused applications can significantly enhance your device’s efficiency. The Quick Optimization feature is a quick and easy way to boost performance by identifying apps that drain battery power. It also frees up memory, removes unnecessary files, scans for malware, and shuts down background processes. To optimize your phone, go to Settings, find Device care, tap Optimize now, and then select Done.
If you wish to recover messages, several methods are available. You can use Samsung Messages or leverage a backup option like Samsung Cloud. To restore messages, check the Trash in the Samsung Messages app. Open the app, tap More options (represented by three vertical dots), and select Trash. You can touch and hold the message you want to recover, or tap All to select multiple messages. Then, choose Restore or Restore all.
For more information on backing up messages or ensuring your phone operates at an ideal temperature, be sure to check out the related articles we’ve provided.
Your feedback is invaluable, helping us refine our features and enhance the overall experience for Galaxy enthusiasts. We’re grateful to have you in the Samsung community, and your input drives our commitment to excellence.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Recover messages deleted from your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10001924/
Transfer, backup, or restore Messages on Galaxy phones
https://www.samsung.com/us/support/answer/ANS10003660/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung A16
on July 6, 2025
Posted by: MRTRIPLEJ333
[This review was collected as part of a promotion.] Galaxy A16 5G: Immersive Display, High Resolution Cameras, and Enhanced PerformanceIts 6.7″ FHD+ Super AMOLED display3 offers scenes with true-to-life colors and clarity. With up to a 90Hz refresh rate and 800nit peak brightness, the display is ideal for staying connected, watching videos, or gaming in any environment.comes equipped with a versatile camera system including a 50MP main sensor that captures stunning photos in a wide range of conditions. It’s accompanied by a 5MP ultra-wide, 2MP macro lens, and a 13MP front camera — enabling Galaxy A16 5G to capture detailed and vibrant photos and images. Plus, with Edit Suggestions4 you can instantly tweak your shots with fast and fun edits right on the device.uses Samsung Knox Vault to protect personal information, ensuring it stays safe from potential threats. For added peace of mind against physical damage, the device is IP54-rated for dust resistance and protection from splashed water.6 Galaxy A16 5G will also receive 6 generations of One UI and Android OS upgrades, as well as 6 years of security updates, keeping the device secure and up to date for years to come.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Team galaxy ALL THE WAY!!!
on July 6, 2025
Posted by: UPGRADEMEPLS
[This review was collected as part of a promotion.] Gota Galaxy Note when they first came out and have never owned anything hut a galaxy phone!! I knew the quality of the product, the innovated minds behind what & how the phone does for its owner along with the quality of media, photos videos everything it outs out & the work behind never moving backwards or standing still, but instead forever improving & enhancing all features and the features that we can actually tell by it's better handling, pic quality, more durable, more high tech lenses for professional quality memories. So if the price is more than the last new release u know ur actually paying for more not just told that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's been a great phone
on July 6, 2025
Posted by: Aceamos
[This review was collected as part of a promotion.] It takes great pic has good int we network and it got good service to
Value
3
Response from Samsung USBy R&R, July 9, 2025
Hola Aceamos,
Thank you for sharing your experience! We’re thrilled to hear you’re enjoying your Galaxy A16 5G. It’s designed to deliver precisely the kind of performance and reliability you’re describing. With the triple-stacked camera setup, the 50MP main camera ensures that every shot you take is like an award-winning shot. We’re delighted you’re enjoying every feature. Here’s to more powerful moments with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience! We’re thrilled to hear you’re enjoying your Galaxy A16 5G. It’s designed to deliver precisely the kind of performance and reliability you’re describing. With the triple-stacked camera setup, the 50MP main camera ensures that every shot you take is like an award-winning shot. We’re delighted you’re enjoying every feature. Here’s to more powerful moments with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung products r good..
on July 6, 2025
Posted by: SnazzySamsung
[This review was collected as part of a promotion.] I got this particular phone for a really good price and it's been good working one so rar...only problem i have encountered is my screen cracked second day I owned it..I dropped it lightly and boom cracked..other than that I do like Ssmsung phones because this one not my first phone far as Samsung brand..I have had this one now for 3 months..thanks..
Value
3
Response from Samsung USBy R&R, July 7, 2025
Hello SnazzySamsung,
Thank you for sharing your experience with the Galaxy A16 5G! It’s wonderful to hear that its overall performance and value have made a positive impression, especially since this is your first Samsung device.
We understand your concerns regarding the display issues after a drop. Your feedback is invaluable as it helps us improve the durability and design of our future models. If you are enrolled in the Samsung Care+ program, your Galaxy device is covered against unlimited drops, spills, and mechanical breakdowns. Additionally, we partner with uBreakiFix as an authorized repair location for Samsung devices.
For more information about this program and your warranty options, please refer to the links provided below. We’re thrilled that you are enjoying the broader Samsung experience and appreciate you being part of our community. Here’s to discovering even more with your device in the days ahead! Thank you for making Samsung your go-to choice.
Samsung Care
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G! It’s wonderful to hear that its overall performance and value have made a positive impression, especially since this is your first Samsung device.
We understand your concerns regarding the display issues after a drop. Your feedback is invaluable as it helps us improve the durability and design of our future models. If you are enrolled in the Samsung Care+ program, your Galaxy device is covered against unlimited drops, spills, and mechanical breakdowns. Additionally, we partner with uBreakiFix as an authorized repair location for Samsung devices.
For more information about this program and your warranty options, please refer to the links provided below. We’re thrilled that you are enjoying the broader Samsung experience and appreciate you being part of our community. Here’s to discovering even more with your device in the days ahead! Thank you for making Samsung your go-to choice.
Samsung Care
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US