Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
It glitches so I'm not sure if I'm loving it
on July 3, 2025
Posted by: Hernhers
[This review was collected as part of a promotion.] Galaxy a1 I'm still trying get use to..
Not sure if I like I t yet.. I t glitches
Not sure if I like I t yet.. I t glitches
Value
2
Response from Samsung USBy R&R, July 3, 2025
Hello Hernhers —
Thank you for taking a moment to share your thoughts as you explore the capabilities of your Galaxy A16 5G. Getting used to advanced features can be a bit of a rollercoaster ride. Think of it like trying to master salsa dancing with two left feet at the beginning! If you’re experiencing screen flickering or glitching on your Galaxy phone or tablet, several factors may be contributing to the issue, including screen damage, outdated software, app conflicts, or underlying system problems. To get everything running smoothly again, start by checking your device for any visible damage, ensuring your software is up to date, and adjusting display settings. Here’s a quick guide on how to change your display settings:
1. Open the Display settings by swiping down from the top right corner of your screen with two fingers and tapping the Settings icon.
2. Navigate to Display.
3. Try the following adjustments:
- Disable Dark mode or Night mode.
- Turn off “Adaptive brightness” and manually increase brightness by moving the slider to the right.
- Select “Motion smoothness” and choose “Standard”.
If you notice flickering or glitches while charging, verify that your charging connection is secure and switch the Motion smoothness setting to Adaptive. For more insights on screen flickering and glitches, feel free to check out the article linked below. While your device may not include Galaxy AI, it harnesses the power of Gemini with the latest One UI 7.0 update, paired with Google Assistant. These features are designed to enhance your day-to-day tasks, giving you a smart and intuitive experience as you adjust to your new phone. We’re thrilled to have you in the Galaxy family and are committed to ensuring your experience gets even better. Thank you for sharing your journey with us!
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking a moment to share your thoughts as you explore the capabilities of your Galaxy A16 5G. Getting used to advanced features can be a bit of a rollercoaster ride. Think of it like trying to master salsa dancing with two left feet at the beginning! If you’re experiencing screen flickering or glitching on your Galaxy phone or tablet, several factors may be contributing to the issue, including screen damage, outdated software, app conflicts, or underlying system problems. To get everything running smoothly again, start by checking your device for any visible damage, ensuring your software is up to date, and adjusting display settings. Here’s a quick guide on how to change your display settings:
1. Open the Display settings by swiping down from the top right corner of your screen with two fingers and tapping the Settings icon.
2. Navigate to Display.
3. Try the following adjustments:
- Disable Dark mode or Night mode.
- Turn off “Adaptive brightness” and manually increase brightness by moving the slider to the right.
- Select “Motion smoothness” and choose “Standard”.
If you notice flickering or glitches while charging, verify that your charging connection is secure and switch the Motion smoothness setting to Adaptive. For more insights on screen flickering and glitches, feel free to check out the article linked below. While your device may not include Galaxy AI, it harnesses the power of Gemini with the latest One UI 7.0 update, paired with Google Assistant. These features are designed to enhance your day-to-day tasks, giving you a smart and intuitive experience as you adjust to your new phone. We’re thrilled to have you in the Galaxy family and are committed to ensuring your experience gets even better. Thank you for sharing your journey with us!
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
This design was horrible and very unstable
on July 3, 2025
Posted by: Spookyfrom51st
[This review was collected as part of a promotion.] This device is very horrible anunuseful.It is just the woi tried gaming crashes a lot.I tried playing online.The volume goes down and goes up.It gets hot very fast.It's just one of the worst samsung's phones ever
Value
1
Response from Samsung USBy R&R, July 3, 2025
Hello, Spookyfrom51st —
Thank you for sharing your experience with the Galaxy A16 5G. We understand how much a smooth gaming experience and dependable performance matter, especially for users who count on their phone for immersive entertainment and daily tasks. When your Galaxy phone or tablet freezes or crashes, it can be nerve-wracking. The good news is that this issue can likely be resolved without needing to send it in for service. Performing simple actions, such as rebooting and updating the software, are just a couple of the things you can do to prevent freezes and crashes in the future. Download updates manually. On your device, navigate to and open the Settings app.
Swipe to and tap Software update or System updates. It will vary between models.
Tap ‘Download and install’ or ‘Check for software updates’. If an update is available, it will begin downloading; however, you may need to tap ‘Download now ’ on some devices. When the download is complete, follow the on-screen instructions to install the update. Find out more by checking out “Samsung phone or tablet freezes and crashes.”
Your perspective highlights the importance of stability and intuitive controls, and this feedback reinforces our commitment to enhancing the Galaxy experience for everyone. Beyond gaming, your device offers a variety of features and advanced display capabilities, ready to be explored, helping you stay connected with what matters most. Thank you for being a part of the Samsung community.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. We understand how much a smooth gaming experience and dependable performance matter, especially for users who count on their phone for immersive entertainment and daily tasks. When your Galaxy phone or tablet freezes or crashes, it can be nerve-wracking. The good news is that this issue can likely be resolved without needing to send it in for service. Performing simple actions, such as rebooting and updating the software, are just a couple of the things you can do to prevent freezes and crashes in the future. Download updates manually. On your device, navigate to and open the Settings app.
Swipe to and tap Software update or System updates. It will vary between models.
Tap ‘Download and install’ or ‘Check for software updates’. If an update is available, it will begin downloading; however, you may need to tap ‘Download now ’ on some devices. When the download is complete, follow the on-screen instructions to install the update. Find out more by checking out “Samsung phone or tablet freezes and crashes.”
Your perspective highlights the importance of stability and intuitive controls, and this feedback reinforces our commitment to enhancing the Galaxy experience for everyone. Beyond gaming, your device offers a variety of features and advanced display capabilities, ready to be explored, helping you stay connected with what matters most. Thank you for being a part of the Samsung community.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The galaxy A16 is fast and easy to use
on July 3, 2025
Posted by: Treekid95
[This review was collected as part of a promotion.] I use my galaxy A16 5g for work and for pleasure. My kids have gotten into Galaxy phones for the ease of use and fast loading and super easy apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The new feature allow more seamless usage
on July 3, 2025
Posted by: Kinjinte69
[This review was collected as part of a promotion.] The AI Gemini is really great feature when I'm driving. The easy way to use when your in a hurry. The animation and vibrate colors are great. I wish they would make the volume was better. Especially when on speaker phone or listen to music with friend. Plus they need a way to have better noise canceling when walking and or driving.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
User friendly
on July 3, 2025
Posted by: 420peace
[This review was collected as part of a promotion.] I love my Samsung phone. It has so many awesome features. Galaxy AI is so cool. I love to use AI when I take pictures or videos for amazing effects. Also, I love to research and my Samsung is knowledge at my fingertips with speedy results!
My Samsung is all I need for communication as well as entertainment by playing games or streaming music, TV and movies! I am very pleased with my Samsung!
My Samsung is all I need for communication as well as entertainment by playing games or streaming music, TV and movies! I am very pleased with my Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
User friendly
on July 3, 2025
Posted by: korica13
[This review was collected as part of a promotion.] TheA16 is fast and easy to use. Top 2 or 3 phone I've ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera photo takes really good pictures
on July 3, 2025
Posted by: Aceflame2424
[This review was collected as part of a promotion.] I use my Samsung for a lot of movie screaming it shows really great quality
Value
3
Response from Samsung USBy R&R, July 7, 2025
Greetings Aceflame2424,
It’s great to hear you’re enjoying the impressive camera performance and the excellent streaming experience on your Galaxy A16 5G. Knowing it supports the entertainment you love is something we’re proud to deliver. The cameras on Galaxy phones and tablets come with a variety of shooting modes and camera settings that make it easy to capture and add flair to your pictures and videos. AR Doodle, Super slow-mo, Director’s view, and Portrait mode are just a few of the options the camera has to offer. You can take things a step further by adjusting the camera’s available settings, such as changing the video size or adding grid lines. You can find out more about the Galaxy phone’s camera modes and different settings by checking out “Camera modes and settings on Galaxy phones and tablets.” The link will be provided below.
We’re grateful for your perspective and appreciate your feedback, as it helps us keep evolving the Galaxy lineup to match your lifestyle and expectations. Thank you for being part of the Samsung family. We look forward to supporting even more memorable moments with you.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It’s great to hear you’re enjoying the impressive camera performance and the excellent streaming experience on your Galaxy A16 5G. Knowing it supports the entertainment you love is something we’re proud to deliver. The cameras on Galaxy phones and tablets come with a variety of shooting modes and camera settings that make it easy to capture and add flair to your pictures and videos. AR Doodle, Super slow-mo, Director’s view, and Portrait mode are just a few of the options the camera has to offer. You can take things a step further by adjusting the camera’s available settings, such as changing the video size or adding grid lines. You can find out more about the Galaxy phone’s camera modes and different settings by checking out “Camera modes and settings on Galaxy phones and tablets.” The link will be provided below.
We’re grateful for your perspective and appreciate your feedback, as it helps us keep evolving the Galaxy lineup to match your lifestyle and expectations. Thank you for being part of the Samsung family. We look forward to supporting even more memorable moments with you.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Awsome Galaxy phone
on July 3, 2025
Posted by: Heather85OG
[This review was collected as part of a promotion.] I like the Galaxy AI feature on this phone, it helps me navigate things that I need find on my phone. It's like my personal assistant. I'm still learning a lot about my phone, but that doesn't stop me from recommending and giving a good review on this A16 5G. So far, im very satisfied with my phone and highly recommend it to others.
Value
4
Response from Samsung USBy R&R, July 4, 2025
Hi Heather850G,
We’re thrilled to hear that your Galaxy A16 5G feels like a personal assistant right in your pocket! That’s the kind of empowering technology we love to see in action. While the device doesn’t technically include Galaxy AI, you can take advantage of advanced features through Gemini in the One UI 7.0 update, along with Google Assistant. This combination provides you with the helpful support you need for everyday tasks. Keep exploring and enjoy the journey of discovering new capabilities! You’re not alone in this adventure, and we’re excited that you’re having fun along the way. Thank you for sharing your enthusiasm and spreading the word about this device!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re thrilled to hear that your Galaxy A16 5G feels like a personal assistant right in your pocket! That’s the kind of empowering technology we love to see in action. While the device doesn’t technically include Galaxy AI, you can take advantage of advanced features through Gemini in the One UI 7.0 update, along with Google Assistant. This combination provides you with the helpful support you need for everyday tasks. Keep exploring and enjoy the journey of discovering new capabilities! You’re not alone in this adventure, and we’re excited that you’re having fun along the way. Thank you for sharing your enthusiasm and spreading the word about this device!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US