Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Phone is just okay.
on July 1, 2025
Posted by: domaidl
[This review was collected as part of a promotion.] I had to buy this phone out of necessity because my Zfold 6 needed repair and I couldn't be without a phone for a long time. This was the one I picked that was cheaper than other ones. It runs slower then my Zfold. Hesitates a lot of times when you use it. The "Galaxy Al" I just don't use because I don't like it. So I guess you get what you pay for it. I would only recommend this phone if you can't afford anything better.
Value
3
Response from Samsung USBy R&R, July 3, 2025
Thank you for sharing your experience with the Galaxy A16 5G, donaldl. We value your perspective as someone familiar with the higher-tier ZFold series, and we appreciate your honest feedback. The Galaxy A16 5G is designed to support daily tasks with essential innovative features, providing practical performance for those seeking a dependable solution. While this device does not include Galaxy AI, it is compatible with Gemini through the latest One UI 7.0 update, along with Google Assistant, offering an intuitive and powerful way to stay connected and productive. We’re glad you were able to find a reliable option during your ZFold’s repair, and we hope you continue to explore the versatility and durability that Galaxy devices deliver. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest product ever
on June 30, 2025
Posted by: 123pepsideez
[This review was collected as part of a promotion.] Hello, ah well what can I say ? I'm just know it's a regular phone make call receive calls also as text it's just the brand it's like shopping um, truly samsung has been there for me had no troubles at all ah I have been using samsung mostly all my life so that tell me yall the creators of this phone yall is changing the system how we want are gadget to work so what can I say about my experience about this yall is awesome just keep up the good work I guess. Thanks to everyone in the samsung family for providing this manifecant gadgets from th palm in our hands to the food we store in the fridge the Airbud we listen to, just thank you for a great product im greatful for the product I have in my hand thank you and God bless
P.s. sorry about my hand writhing all that English am not to perfect to spell out but thanks you guys on auto correct on samsung thank you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product has great features
on July 1, 2025
Posted by: Lagace77
[This review was collected as part of a promotion.] I use my galaxy for gaming and talking, galaxy AI is a great feature
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device has the best features and camera.
on July 1, 2025
Posted by: Pay4you
[This review was collected as part of a promotion.] My Galaxy Ai is amazing, It takes high quality photos, has amazing features, and has never lagged out on me. This phone is incredible for me since I photograph and why buy a fancy over priced camera when this amazing phone is affordable and great to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My amazing new phone
on July 1, 2025
Posted by: Deadhead88
[This review was collected as part of a promotion.] I have been a big samsung fan since my first samsung phone a galaxy a20 and the followed with the a21. But I must say after I wiped my tears from mourning my old phone and went to get my new one I was excited. The anticipation of what the possibilities of new features and new ui and Ai that I might receive. This phone exceeded my expectations and has quickly become my new addiction, from the fresh approach to the user interface to the camera which still retained the modes I grew to love on my a21 to the massive amount of storage I now have I just can't seem to put it down. It's the first thing I grab when I wake up and the last thing I touch before I sleep. It's sleek, light, fast, and in a lovely sensible color that isn't super flashy but is quite eye catching. I truly do love this phone and thank you to the team that designed and built it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung highly recommended
on July 1, 2025
Posted by: Travis
[This review was collected as part of a promotion.] The vast majority of my phones I've had are Samsung, highly recommended. Right now, mine is the Galaxy A16 5G. Personally and professionally, it's a brand that has made everything easier for me. And now that my kids are fascinated with everything related to Galaxy AI, we're about to support them with the best update for their own phones! They deserve it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
I have not had good luck with android phones befor
on July 1, 2025
Posted by: Nannie03
[This review was collected as part of a promotion.] Very slow trying to look something up or getting into a app?
Value
3
Response from Samsung USBy R&R, July 3, 2025
Hi Nannie03,
Thank you for sharing your thoughts on the Galaxy A16 5G! We value your insights regarding its performance while navigating and using apps. Your input is essential in helping us enhance our devices to meet the needs of Galaxy enthusiasts better.
The Quick Optimization feature is designed to enhance your device’s performance by identifying apps that may be draining battery life too quickly. It also streamlines your phone’s memory by removing unnecessary items, eliminating unwanted files, detecting malware, and closing background apps. Optimizing your phone is quick and easy—head to Settings, swipe to Device care, tap Optimize now, and complete the process by tapping Done.
We truly appreciate your loyalty to Samsung and encourage you to explore all the incredible features our Galaxy products have to offer, including their capability to handle a variety of everyday tasks. We’re consistently striving to improve the speed and smoothness you expect. Thank you for being a valued member of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G! We value your insights regarding its performance while navigating and using apps. Your input is essential in helping us enhance our devices to meet the needs of Galaxy enthusiasts better.
The Quick Optimization feature is designed to enhance your device’s performance by identifying apps that may be draining battery life too quickly. It also streamlines your phone’s memory by removing unnecessary items, eliminating unwanted files, detecting malware, and closing background apps. Optimizing your phone is quick and easy—head to Settings, swipe to Device care, tap Optimize now, and complete the process by tapping Done.
We truly appreciate your loyalty to Samsung and encourage you to explore all the incredible features our Galaxy products have to offer, including their capability to handle a variety of everyday tasks. We’re consistently striving to improve the speed and smoothness you expect. Thank you for being a valued member of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on July 1, 2025
Posted by: Denise
[This review was collected as part of a promotion.] Good phone for normal use, calls, texts, games, search, pictures, etc.
I'm a senior and it's perfect for me.
I don't use my phone constantly not for business use. Phone was not expensive perfect for what I need it for.
AI
I'm a senior and it's perfect for me.
I don't use my phone constantly not for business use. Phone was not expensive perfect for what I need it for.
AI
Value
4
Response from Samsung USBy R&R, July 4, 2025
Hi Denise,
We’re glad your Galaxy A16 5G is performing beautifully with everything from calls to pictures. It sounds like it’s truly a solid companion for your day-to-day needs! While this device doesn’t have Galaxy AI on board, it still offers numerous smart features thanks to Gemini, along with the One UI 7.0 update and Google Assistant, helping you stay connected and organized with ease. We’re thrilled you’re enjoying the simplicity and reliability. Sometimes, less really is more! Thanks for choosing it all with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re glad your Galaxy A16 5G is performing beautifully with everything from calls to pictures. It sounds like it’s truly a solid companion for your day-to-day needs! While this device doesn’t have Galaxy AI on board, it still offers numerous smart features thanks to Gemini, along with the One UI 7.0 update and Google Assistant, helping you stay connected and organized with ease. We’re thrilled you’re enjoying the simplicity and reliability. Sometimes, less really is more! Thanks for choosing it all with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US