Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
A16 5g phone
on July 1, 2025
Posted by: 90hh99
[This review was collected as part of a promotion.] Great for streaming gaming and everything else and love the galaxy Ai 💜 ❤️ 😍
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great upgrade
on July 1, 2025
Posted by: KreativeKeshia
[This review was collected as part of a promotion.] I like the new tap features where I can pay anyone by tapping their card to the back of my phone.
I like the Galaxy AI upgrades. Gemini will tell my.son a whole story or have a conversation with him. My son is very talkative.
The only thing I don't like is there are a lot of messages that pop up when trying to place a call. ("Call can not be completed by MetroPcs." Something along those lines.) I sometimes.have to dial 3x before my call gets connected 😮💨
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good
on July 1, 2025
Posted by: Topnotch
[This review was collected as part of a promotion.] I really love the AI! And the auto brightness for the screen works great
Value
4
Response from Samsung USBy R&R, July 4, 2025
Hi Topnotch,
It’s wonderful to hear that your Galaxy A16 5G is performing well and that the adaptive brightness feature is keeping your display clear! To clarify, although this device doesn’t include Galaxy AI specifically, you can still take advantage of smart features like Gemini in the new One UI 7.0, as well as Google Assistant for hands-free convenience. We’re delighted that you’re discovering all the great features of your Galaxy. Enjoy exploring its many clever tricks! Thank you for being a part of the Samsung community!
-Ty
Samsung Support
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Samsung Community
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It’s wonderful to hear that your Galaxy A16 5G is performing well and that the adaptive brightness feature is keeping your display clear! To clarify, although this device doesn’t include Galaxy AI specifically, you can still take advantage of smart features like Gemini in the new One UI 7.0, as well as Google Assistant for hands-free convenience. We’re delighted that you’re discovering all the great features of your Galaxy. Enjoy exploring its many clever tricks! Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
I think its a bit slow and it has difficultl
on July 1, 2025
Posted by: Lollypop
[This review was collected as part of a promotion.] I use it for surfing calls pictures email and some apps
Value
3
Response from Samsung USBy R&R, July 3, 2025
Hey Lollypop,
Thank you for sharing your thoughts on the Galaxy A16 5G! We truly appreciate your feedback on its performance in making calls, capturing photos, managing emails, and running apps. It’s wonderful to hear how you utilize these features, and we recognize your desire for an even more seamless experience. Your insights are invaluable as we strive to enhance Galaxy devices to cater to diverse needs and lifestyles.
To help you maintain optimal device performance, consider using the Device Care feature. This tool provides a comprehensive overview of your battery life, storage, and RAM usage. Additionally, it offers an automatic optimization option, allowing your phone or tablet to perform faster and more efficiently. The Quick Optimization feature identifies apps that may be draining battery power excessively, while also clearing unnecessary files, scanning for malware, and shutting down background apps.
Optimizing your device is a straightforward process. Just head to Settings, swipe to tap Device Care, select Optimize Now, and then hit Done. For more detailed guidance on keeping your device running smoothly, check out our article titled “Keep your Galaxy phone or tablet from slowing down with Device Care.”
We encourage you to continue exploring all the features that make your Galaxy a dependable companion, combining simplicity with versatile functions to support your daily tasks. Thank you for being an integral part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your thoughts on the Galaxy A16 5G! We truly appreciate your feedback on its performance in making calls, capturing photos, managing emails, and running apps. It’s wonderful to hear how you utilize these features, and we recognize your desire for an even more seamless experience. Your insights are invaluable as we strive to enhance Galaxy devices to cater to diverse needs and lifestyles.
To help you maintain optimal device performance, consider using the Device Care feature. This tool provides a comprehensive overview of your battery life, storage, and RAM usage. Additionally, it offers an automatic optimization option, allowing your phone or tablet to perform faster and more efficiently. The Quick Optimization feature identifies apps that may be draining battery power excessively, while also clearing unnecessary files, scanning for malware, and shutting down background apps.
Optimizing your device is a straightforward process. Just head to Settings, swipe to tap Device Care, select Optimize Now, and then hit Done. For more detailed guidance on keeping your device running smoothly, check out our article titled “Keep your Galaxy phone or tablet from slowing down with Device Care.”
We encourage you to continue exploring all the features that make your Galaxy a dependable companion, combining simplicity with versatile functions to support your daily tasks. Thank you for being an integral part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2
Needs better updates
on July 1, 2025
Posted by: Unsatisfiedcustomer
[This review was collected as part of a promotion.] I love the Galaxy AI portion , but this phone series needs major tech updates. The phone runs soooooo slow ,it makes you wanna throw it. Also I lot of my phone drops, out of no where in mid sentences. I'm not please.. plus it's size is too big. Might wanna do a smaller version
Value
2
Response from Samsung USBy R&R, July 7, 2025
Hello There,
Thank you for taking the time to share your experience with the Galaxy A16 5G. We hear you, juggling speed and size preferences can be a balancing act! While this device does not feature the full Galaxy AI suite, it does integrate Gemini with One UI 7.0, alongside Google Assistant, which can deliver many helpful features in a streamlined manner. For optimal performance, it is recommended to restart the phone after updates, close any background apps, and check for available security patches. A quick and easy way to improve your phone's performance significantly is to consider a quick optimization. The Quick optimization feature improves your device’s performance by identifying apps that use excessive battery power. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. It’s a one-stop shop that identifies outliers, repairs, and provides you with insight if next steps are needed.
If you’re noticing call interruptions, a quick network reset or refreshing your SIM card might restore stability. Several troubleshooting methods are appropriate, such as rebooting your phone, performing a software update, or performing a factory reset. If you have recently changed carriers but kept using the same phone, you may need to contact your current carrier for assistance reprogramming the phone. If calls are dropping only in specific locations, contact your carrier for details about their coverage and any outages they may be experiencing. In bustling areas, cell towers can become overloaded, causing some calls to drop. Physical obstructions, such as trees, hills, or structures, can interfere with signals. Also, verify that the SIM card is installed correctly and is not damaged. You can find out more troubleshooting steps by checking out “Dropped calls on a Samsung phone.”
We also understand the preference for a smaller device; our Galaxy lineup continues to evolve with a range of screen sizes to match your style. Your feedback helps us keep innovation moving forward. Thank you for being part of our Galaxy community.
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/#phone-frequently-drops-calls
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for taking the time to share your experience with the Galaxy A16 5G. We hear you, juggling speed and size preferences can be a balancing act! While this device does not feature the full Galaxy AI suite, it does integrate Gemini with One UI 7.0, alongside Google Assistant, which can deliver many helpful features in a streamlined manner. For optimal performance, it is recommended to restart the phone after updates, close any background apps, and check for available security patches. A quick and easy way to improve your phone's performance significantly is to consider a quick optimization. The Quick optimization feature improves your device’s performance by identifying apps that use excessive battery power. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. It’s a one-stop shop that identifies outliers, repairs, and provides you with insight if next steps are needed.
If you’re noticing call interruptions, a quick network reset or refreshing your SIM card might restore stability. Several troubleshooting methods are appropriate, such as rebooting your phone, performing a software update, or performing a factory reset. If you have recently changed carriers but kept using the same phone, you may need to contact your current carrier for assistance reprogramming the phone. If calls are dropping only in specific locations, contact your carrier for details about their coverage and any outages they may be experiencing. In bustling areas, cell towers can become overloaded, causing some calls to drop. Physical obstructions, such as trees, hills, or structures, can interfere with signals. Also, verify that the SIM card is installed correctly and is not damaged. You can find out more troubleshooting steps by checking out “Dropped calls on a Samsung phone.”
We also understand the preference for a smaller device; our Galaxy lineup continues to evolve with a range of screen sizes to match your style. Your feedback helps us keep innovation moving forward. Thank you for being part of our Galaxy community.
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/#phone-frequently-drops-calls
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Camera is terrible. Still new to Galaxy AI
on July 1, 2025
Posted by: Favored
[This review was collected as part of a promotion.] I gave 3 stars because I absolutely hate the camera quality, it doesn't focus well at all. I'm still new to Galaxy AI so I honestly don't use it much. The update just rearranged my whole phone layout and I'd gotten accustomed to the way it was previously. Besides that it's a phone
Value
3
Response from Samsung USBy R&R, July 3, 2025
Thank you for sharing your experience with the Galaxy A16 5G, Favored! We’re thrilled to hear that you’re diving into the advanced features of your new device. While it doesn’t come equipped with Galaxy AI, it integrates seamlessly with Gemini on the latest One UI 7.0. It works seamlessly with Google Assistant, offering you innovative and convenient functionalities. We also value your insights on the camera experience and layout enhancements. Our Galaxy devices are designed with continuous evolution in mind, so your feedback is incredibly valuable as you familiarize yourself with the new system.
The cameras on Galaxy smartphones and tablets offer a wide range of shooting modes and customizable settings to help you capture stunning photos and videos. To fine-tune your camera settings, swipe up from the bottom of your device screen to access the Apps menu. Open the Camera app, tap the Settings icon in the top left corner, or hit the Quick controls icon (the four dots) below the viewfinder, and then select the Settings icon. You can find out more about capturing the best shot every time with your Galaxy A16 5G by checking out the online article, “Camera modes and settings on Galaxy phones and tablets.” The link to the article is provided below.
We’re excited that you’ve chosen Samsung and hope you continue to explore the features that enhance your lifestyle!
Camera modes and settings on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10001353/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
The cameras on Galaxy smartphones and tablets offer a wide range of shooting modes and customizable settings to help you capture stunning photos and videos. To fine-tune your camera settings, swipe up from the bottom of your device screen to access the Apps menu. Open the Camera app, tap the Settings icon in the top left corner, or hit the Quick controls icon (the four dots) below the viewfinder, and then select the Settings icon. You can find out more about capturing the best shot every time with your Galaxy A16 5G by checking out the online article, “Camera modes and settings on Galaxy phones and tablets.” The link to the article is provided below.
We’re excited that you’ve chosen Samsung and hope you continue to explore the features that enhance your lifestyle!
Camera modes and settings on Galaxy phones and tablets
https://www.samsung.com/us/support/answer/ANS10001353/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is very dependable. Battery-life is OK.
on July 1, 2025
Posted by: SouthGAbottom
[This review was collected as part of a promotion.] All set to start the review of your
Galaxy A16 5G
Galaxy A16 5G
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This phone is very dependable. Battery-life is OK.
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Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Requested review
on July 1, 2025
Posted by: Deadhead
[This review was collected as part of a promotion.] Recently got me Galaxy A15 and it took a little while to figure it all out ( boomer here) but once I did it's great. Still finding things.Cool Michael
Value
4
Response from Samsung USBy R&R, July 4, 2025
Hiya Deadhead,
We’re delighted to hear that you’re enjoying your new Galaxy A15 as you explore its features! It is completely normal to take some time to get used to the device, and we are thrilled that it has become a great fit for you. We hope you continue to discover even more ways the Galaxy A15 can make your daily tasks smoother and more enjoyable. Thank you for sharing your journey with us and for being part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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We’re delighted to hear that you’re enjoying your new Galaxy A15 as you explore its features! It is completely normal to take some time to get used to the device, and we are thrilled that it has become a great fit for you. We hope you continue to discover even more ways the Galaxy A15 can make your daily tasks smoother and more enjoyable. Thank you for sharing your journey with us and for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US