Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Samsung Galaxy A16 5G
on June 30, 2025
Posted by: Anjeh001
[This review was collected as part of a promotion.] I like my phone I have AI I use my phone with a lot off stuff like videos etc...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My new Samsung Galaxy a16 5G
on June 30, 2025
Posted by: GalaxyA16user
[This review was collected as part of a promotion.] I mainly use my new Galaxy a16 5G for gaming and so far overall I'd have to say that it is not a bad device for gaming as far as software goes because it is pretty new and up-to-date with the firmware and the software so it doesn't crash or slow the device down as much as the old devices would. Also the Galaxy AI is a neat feature on this device that I really can get used to using so far I'm happy with what this phone has to offer as far as software goes because for something that I didn't think would be this good it has exceeded my expectations. I would recommend. And that's the story of my Galaxy a16 5G. Thank you!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great midrange phone.
on June 30, 2025
Posted by: Patrick
[This review was collected as part of a promotion.] I love this phone. It works well with Android 15. I especially love the Google AI feature. Gemini has become a trusted friend to me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on June 30, 2025
Posted by: Tunino
[This review was collected as part of a promotion.] Galaxy AI is really good with this phone.The phone has great quality on anything you could imagine, but has everything you want.Perfect for me in every way maybe even perfect for eveyone.And also just for a cheap price.The price is great for a phone like this.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very Great phone
on June 30, 2025
Posted by: TrealyReal
[This review was collected as part of a promotion.] I really enjoy this phone. I use it for everything. The speed that it downloads for my games,music and movies is very fast and that's what I like. I haven't had any trouble with doing anything on my phone. The Galaxy AI is also a wonderful thing very easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I really don't like this phone.
on June 30, 2025
Posted by: MastaaMonkey
[This review was collected as part of a promotion.] The reason I got this phone was because my other Galaxy phone's screen stopped working. So I ended up having to supposedly get an upgrade. The reason this phone was chosen is that because I am a Diabetic this was one of the only phone's that I could use the Libre 2 plus and the Libre 3+ Diabetic Sensors with. Because Libre upgraded their sensors I needed to be able to have a phone that was compatible with the New Program that the sensors work on. Now for the phone it self, every time I set up my screens the darn phone wants to change my layout of what applications where kind of deal. Then I have to go into it and change everything back to where I want it. At that point it will be good for about 3 - 10 days and then switch to whatever layout it wants to and I have to go back into it and change everything back to how I had it set up. It also keeps wanting me to set up a home screen with one of 2 applications that I don't even use. So what the heck, that's a pain in my rear end as well. Besides all that extra work I have to do on it every 10 days I would have to say it's a good phone but not a Great phone. Sorry I didn't give you the totally positive review but I was under the impression that you wanted me to be truthful about this review. For your Galaxy A16 5G, Sometimes when you add all the bells and whistles to something it becomes way to much. You just don't need some of the pre-installed stuff on new phone's these days. Give people the option to keep it or delete it.
Value
3
Response from Samsung USBy R&R, August 12, 2025
Hello MastaaMonkey,
Thank you so much for sharing your honest feedback about your Galaxy A16 5G experience! We’re excited to help you keep your device organized and make it even more enjoyable to use. Staying organized isn’t just good for your space; it can also make your digital life much easier and more fun! With features like widgets, folders, and additional Home screens, Samsung Galaxy phones give you the freedom to personalize and tidy up your device just like you would your home, without any hassle. Your layout might change due to updates or other reasons, and you can turn off automatic updates if you prefer, though it might affect some features. Widgets are fantastic quick-access tools for apps like Camera, Samsung Notes, Spotify, and YouTube. Feel free to add widgets to your Home and Lock screens, or even create widget stacks for convenience. Want to learn more about keeping your home screen organized or managing it? Remember to check out the helpful articles below for more tips, and don’t hesitate to reach out to our friendly Samsung Support Team if you ever need a hand. Thanks so much for reaching out and for choosing Samsung; we’re here to support you every step of the way!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you so much for sharing your honest feedback about your Galaxy A16 5G experience! We’re excited to help you keep your device organized and make it even more enjoyable to use. Staying organized isn’t just good for your space; it can also make your digital life much easier and more fun! With features like widgets, folders, and additional Home screens, Samsung Galaxy phones give you the freedom to personalize and tidy up your device just like you would your home, without any hassle. Your layout might change due to updates or other reasons, and you can turn off automatic updates if you prefer, though it might affect some features. Widgets are fantastic quick-access tools for apps like Camera, Samsung Notes, Spotify, and YouTube. Feel free to add widgets to your Home and Lock screens, or even create widget stacks for convenience. Want to learn more about keeping your home screen organized or managing it? Remember to check out the helpful articles below for more tips, and don’t hesitate to reach out to our friendly Samsung Support Team if you ever need a hand. Thanks so much for reaching out and for choosing Samsung; we’re here to support you every step of the way!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Phone is just okay.
on July 1, 2025
Posted by: domaidl
[This review was collected as part of a promotion.] I had to buy this phone out of necessity because my Zfold 6 needed repair and I couldn't be without a phone for a long time. This was the one I picked that was cheaper than other ones. It runs slower then my Zfold. Hesitates a lot of times when you use it. The "Galaxy Al" I just don't use because I don't like it. So I guess you get what you pay for it. I would only recommend this phone if you can't afford anything better.
Value
3
Response from Samsung USBy R&R, July 3, 2025
Thank you for sharing your experience with the Galaxy A16 5G, donaldl. We value your perspective as someone familiar with the higher-tier ZFold series, and we appreciate your honest feedback. The Galaxy A16 5G is designed to support daily tasks with essential innovative features, providing practical performance for those seeking a dependable solution. While this device does not include Galaxy AI, it is compatible with Gemini through the latest One UI 7.0 update, along with Google Assistant, offering an intuitive and powerful way to stay connected and productive. We’re glad you were able to find a reliable option during your ZFold’s repair, and we hope you continue to explore the versatility and durability that Galaxy devices deliver. Thank you for being a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest product ever
on June 30, 2025
Posted by: 123pepsideez
[This review was collected as part of a promotion.] Hello, ah well what can I say ? I'm just know it's a regular phone make call receive calls also as text it's just the brand it's like shopping um, truly samsung has been there for me had no troubles at all ah I have been using samsung mostly all my life so that tell me yall the creators of this phone yall is changing the system how we want are gadget to work so what can I say about my experience about this yall is awesome just keep up the good work I guess. Thanks to everyone in the samsung family for providing this manifecant gadgets from th palm in our hands to the food we store in the fridge the Airbud we listen to, just thank you for a great product im greatful for the product I have in my hand thank you and God bless
P.s. sorry about my hand writhing all that English am not to perfect to spell out but thanks you guys on auto correct on samsung thank you
Value
5
Written by a customer while visiting Samsung US