Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product works very well great features
on June 30, 2025
Posted by: Zmoney410
[This review was collected as part of a promotion.] Galaxy ai works very well and I've had zero issues so far streaming tv and YouTube
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Slick. Stlyelish, New Normal
on June 30, 2025
Posted by: Getrich
[This review was collected as part of a promotion.] Real thin , stlyelish great phone. It's what's now
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My first galaxy
on June 30, 2025
Posted by: Iceman
[This review was collected as part of a promotion.] This is my first Samsung galaxy and I love it. The AI aspect of it is great it helps keep me up to date on technology and work more efficiently. I like the camera and ease of use. It has a great amount of storage. It's a brand I am gonna use for a long time. Galaxy AI #1
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a GREAT DEVICE
on June 30, 2025
Posted by: PhoneBuyer
[This review was collected as part of a promotion.] The Galaxy AI is a great feature to have and I'm glad they added it to the phone. This phone is a huge upgrade from the last one. Definitely worth the wait and time it took to bring it to life. LOVE THE INTERFACE
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
A dead slow product
on June 30, 2025
Posted by: KHAN68
[This review was collected as part of a promotion.] This device reminds me computer systems of late 90s or early days of 21st century. You click the app and afterwards just keep on waiting to open. I just use phone for common purpose like calling or massaging and net surfing and do not play games, still it is not good for even these services. I do not recommend this phone even to my mother in law.
Value
2
Response from Samsung USBy R&R, July 2, 2025
Hey KHAN68,
Thank you for sharing your insights about the Galaxy A16 5G. We truly value your feedback regarding the device’s responsiveness, especially during everyday tasks like making calls, sending messages, and browsing the web. Your perspective is essential as we strive to enhance speed, efficiency, and the overall user experience across our Galaxy products.
If you’ve noticed slower app loading times, it might be the perfect opportunity to consider a software update. Think of software updates as essential maintenance for your device, keeping it in top shape. These updates not only fine-tune performance but also enhance the user interface, bolster security, and eliminate minor glitches.
To check for updates, simply swipe down from the top right corner of your screen with two fingers and tap the Settings icon. Navigate to 'Software update' or 'System updates'; the wording may vary by model. From there, select Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is ready, it will usually start downloading automatically; however, you may need to tap ‘Download now’ on some devices. Once the download finishes, just follow the on-screen instructions to complete the installation.
For further guidance on updating your device’s software, please refer to the online article titled “How to update your Galaxy phone or tablet.” The link will be available below.
Our goal is to provide devices that blend reliability, innovation, and usability to meet a wide range of needs. We genuinely appreciate your input, which helps us enhance the experience for all users who rely on their devices for consistent performance. Thank you for being an integral part of the Samsung community!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your insights about the Galaxy A16 5G. We truly value your feedback regarding the device’s responsiveness, especially during everyday tasks like making calls, sending messages, and browsing the web. Your perspective is essential as we strive to enhance speed, efficiency, and the overall user experience across our Galaxy products.
If you’ve noticed slower app loading times, it might be the perfect opportunity to consider a software update. Think of software updates as essential maintenance for your device, keeping it in top shape. These updates not only fine-tune performance but also enhance the user interface, bolster security, and eliminate minor glitches.
To check for updates, simply swipe down from the top right corner of your screen with two fingers and tap the Settings icon. Navigate to 'Software update' or 'System updates'; the wording may vary by model. From there, select Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is ready, it will usually start downloading automatically; however, you may need to tap ‘Download now’ on some devices. Once the download finishes, just follow the on-screen instructions to complete the installation.
For further guidance on updating your device’s software, please refer to the online article titled “How to update your Galaxy phone or tablet.” The link will be available below.
Our goal is to provide devices that blend reliability, innovation, and usability to meet a wide range of needs. We genuinely appreciate your input, which helps us enhance the experience for all users who rely on their devices for consistent performance. Thank you for being an integral part of the Samsung community!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's a good phone for me to use
on June 30, 2025
Posted by: Bigmama34
[This review was collected as part of a promotion.] I don't like the new Ai thing on my phone because I got used to Google
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product to HAVE
on June 30, 2025
Posted by: EarbudBuyer
[This review was collected as part of a promotion.] The Galaxy AI feature is seamless when working with the ear buds. Love how they sounds and the quality of it. Can seemlyliy switch from music to videos to calls with no stuttering
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 30, 2025
Posted by: PhoneBuyer100
[This review was collected as part of a promotion.] I love this phone. It is great to have in my pocket, the feeling the phone gives me makes me very happy. I am just glad that all the features work, including the Galaxy AI. It is seamless and works a great deal.
Value
5
Written by a customer while visiting Samsung US