Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Phone review
on June 30, 2025
Posted by: Live2love
[This review was collected as part of a promotion.] If has great features, a great front & back camera, great picture quality, great battery life, easy to swt-up & use!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely the BEST
on June 30, 2025
Posted by: Budzarethebest
[This review was collected as part of a promotion.] I love these and have shared them with daughter and hubby. In fact, daughter still had them...hmmm. Again, I know nothing about how AI works, but it says to mention it and I did.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it, the best!!
on June 30, 2025
Posted by: Lovethewatch
[This review was collected as part of a promotion.] I'm going to mention AI now, and still say I have no idea what it is. This watch is amazing, even after screen came off, I just glued it back together and everything works just fine. I'm hoping I die before this watch. I'm nearly 60.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Basic phone
on June 30, 2025
Posted by: Jspeaks72
[This review was collected as part of a promotion.] This phone features Galaxy AI which can be a little much for someone who just wants to look up random things, it does offer NFC but the fingerprint reader is glitchy, the newest Samsung update causes multiple glitches with the phone, and it can be harder to use for older people. It does not offer many customization options and can be limited for someone switching from other manufacturers.
Value
3
Response from Samsung USBy R&R, July 7, 2025
Ahoy Jspeaks72,
We truly appreciate you taking the time to share thoughtful details about the Galaxy A16 5G. It sounds like you’re navigating a mix of advanced and simpler tasks, and we hear you! While the device doesn’t include the complete Samsung Galaxy AI platform, it does feature Gemini paired with One UI 7.0 and the powerful Google Assistant, which helps manage features more intuitively.
If the fingerprint reader feels a bit stubborn, re-registering your fingerprint and giving the sensor a quick clean might help. Check for common issues with fingerprint recognition on phones. Make sure you are using a Samsung screen protector. Remove protective cases. Moisturize your hands. Inspect the screen and fingerprint sensor for scratches and dirt. Move to a cooler or warmer environment. These are just a few troubleshooting steps you can take. Find out more by checking out “Samsung phone is not recognizing fingerprints.”
Plus, restarting the device after any system update can keep things running smoothly. Additionally, you can perform a quick optimization on your phone using Device Care. Go to Settings, swipe to tap Device Care, select Optimize Now, and then tap Done.
For a more classic layout, the Easy Mode in settings is a great way to simplify your experience. If you’d like some assistance with using your Home screen, you can turn on Easy mode. It will enlarge on-screen items, provide a high-contrast keyboard, and help prevent accidental touches when tapping.
From Settings, tap Display, and then tap Easy mode. Tap the switch to activate it.
Thank you for sharing how you use the phone; that helps us continue to improve for all types of Galaxy users, including those exploring new features for the first time. Thank you for being a part of the Samsung community.
Adjust your Galaxy phone or tablet's display settings
https://www.samsung.com/us/support/answer/ANS10001572/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We truly appreciate you taking the time to share thoughtful details about the Galaxy A16 5G. It sounds like you’re navigating a mix of advanced and simpler tasks, and we hear you! While the device doesn’t include the complete Samsung Galaxy AI platform, it does feature Gemini paired with One UI 7.0 and the powerful Google Assistant, which helps manage features more intuitively.
If the fingerprint reader feels a bit stubborn, re-registering your fingerprint and giving the sensor a quick clean might help. Check for common issues with fingerprint recognition on phones. Make sure you are using a Samsung screen protector. Remove protective cases. Moisturize your hands. Inspect the screen and fingerprint sensor for scratches and dirt. Move to a cooler or warmer environment. These are just a few troubleshooting steps you can take. Find out more by checking out “Samsung phone is not recognizing fingerprints.”
Plus, restarting the device after any system update can keep things running smoothly. Additionally, you can perform a quick optimization on your phone using Device Care. Go to Settings, swipe to tap Device Care, select Optimize Now, and then tap Done.
For a more classic layout, the Easy Mode in settings is a great way to simplify your experience. If you’d like some assistance with using your Home screen, you can turn on Easy mode. It will enlarge on-screen items, provide a high-contrast keyboard, and help prevent accidental touches when tapping.
From Settings, tap Display, and then tap Easy mode. Tap the switch to activate it.
Thank you for sharing how you use the phone; that helps us continue to improve for all types of Galaxy users, including those exploring new features for the first time. Thank you for being a part of the Samsung community.
Adjust your Galaxy phone or tablet's display settings
https://www.samsung.com/us/support/answer/ANS10001572/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Galaxy
on June 30, 2025
Posted by: Loveme
[This review was collected as part of a promotion.] I love my Samsung Galaxy. I have been using Samsung Galaxy since day one. I am still playing with and getting used to the Galaxy Ai. But so far I love everything about it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great budget phone!
on June 30, 2025
Posted by: Jables
[This review was collected as part of a promotion.] Purchased my Galaxy A16 5G as a secondary phone to use for live streaming my kids' sports for the parents that are unable to travel to all of the games. It performs flawlessly game after game! I also run a few apps for game management and stats. While it's not my primary phone, I would have no issues switching!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on June 30, 2025
Posted by: Ryguz1990
[This review was collected as part of a promotion.] Really easy to navigate. Fast and reliable. I use my phone for social media content and this is the best phone I've ever had. Galaxy AI is the best AI tool. It surpasses the rest by a long shot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 30, 2025
Posted by: Becky69pt
[This review was collected as part of a promotion.] It does have Galaxy AI which is very helpful, also has smart features so not only can you connect to other devices you can also do things like lock your doors lock your phone start your oven turn out your lights. They offer some features that my other phones have never offered I have not even finished checking them all out yet but so far I'm very happy with it! I like their camera I like the sound I like the capability of the phone itself
Value
5
Written by a customer while visiting Samsung US