Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I really like the galaxy A16 5G phone.
on June 30, 2025
Posted by: Want2win
[This review was collected as part of a promotion.] I really like the galaxy A16 5G phone. I'm learning how to use it especially the galaxy AI. The pictures are very clear, and the movies ,and the videos are clear. I am thinking about gifting one to one of my grandchildren.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving it!
on June 30, 2025
Posted by: Ashley
[This review was collected as part of a promotion.] Loving my mew Samsung Galaxy A16 5g. Will be updating to the new Samsung Galaxy . In love with Samsung Galaxys!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Headphones...
on June 30, 2025
Posted by: Chappy
[This review was collected as part of a promotion.] The phone doesn't have a corded head phone port. Otherwise its a pretty great phone.
Galaxy ai
Galaxy ai
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This has one of the best cameras
on June 30, 2025
Posted by: Jensbck25
[This review was collected as part of a promotion.] My new galaxy AI a16 5g, has the best cameras I've had yet out of all my phones. Reason I have 4 stars is because everyday I have to restart my phone at least twice a day. Other than that it's a really great phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
No video calls
on June 30, 2025
Posted by: Hatemyfone
[This review was collected as part of a promotion.] Face time is a no brainer. Now I can no longer duo meet. This is stupid.
Additionally every time I adjust a screenshot it loses the current page.
This phone is a step backwards.
I'd like a REFUND
Additionally every time I adjust a screenshot it loses the current page.
This phone is a step backwards.
I'd like a REFUND
Value
3
Response from Samsung USBy R&R, July 7, 2025
Hey there,
Thank you for sharing your valuable insights on the Galaxy A16 5G. We genuinely appreciate your emphasis on the significance of seamless video communication and efficient multitasking in your everyday activities. Your feedback regarding screenshot management and navigating video calling apps highlights areas for potential enhancements on Galaxy devices.
For video calls, you can utilize various services on your Galaxy phone or tablet, including your carrier’s video call feature or an app like Google Meet, provided that your device has been updated to One UI 4 or a later version. To learn more about using these services, we recommend checking out the online video titled “Using Google Meet on Your Galaxy Phone or Tablet.”
Capturing a screenshot on your Galaxy device is a simple process, although the exact method may differ slightly between models. We’ve made this functionality user-friendly to help you easily capture images. For detailed instructions on taking screenshots, please refer to the online resource, “How to Take a Screenshot on a Samsung Phone or Tablet.”
We appreciate your feedback and encourage you to continue exploring the many integrated features designed to enhance your connectivity and productivity. Thank you for being a valued member of the Samsung community!
Use Google Meet on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001354/#:~:text=Make%20video%20calls%20with%20family,don%27t%20miss%20a%20word.
How to use Google apps on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002548/
How to take a screenshot on a Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002500/
Screen capture with Smart Select on Galaxy phones or tablets
https://www.samsung.com/us/support/answer/ANS10003224/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thank you for sharing your valuable insights on the Galaxy A16 5G. We genuinely appreciate your emphasis on the significance of seamless video communication and efficient multitasking in your everyday activities. Your feedback regarding screenshot management and navigating video calling apps highlights areas for potential enhancements on Galaxy devices.
For video calls, you can utilize various services on your Galaxy phone or tablet, including your carrier’s video call feature or an app like Google Meet, provided that your device has been updated to One UI 4 or a later version. To learn more about using these services, we recommend checking out the online video titled “Using Google Meet on Your Galaxy Phone or Tablet.”
Capturing a screenshot on your Galaxy device is a simple process, although the exact method may differ slightly between models. We’ve made this functionality user-friendly to help you easily capture images. For detailed instructions on taking screenshots, please refer to the online resource, “How to Take a Screenshot on a Samsung Phone or Tablet.”
We appreciate your feedback and encourage you to continue exploring the many integrated features designed to enhance your connectivity and productivity. Thank you for being a valued member of the Samsung community!
Use Google Meet on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001354/#:~:text=Make%20video%20calls%20with%20family,don%27t%20miss%20a%20word.
How to use Google apps on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002548/
How to take a screenshot on a Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002500/
Screen capture with Smart Select on Galaxy phones or tablets
https://www.samsung.com/us/support/answer/ANS10003224/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy is a great high quality phone
on June 30, 2025
Posted by: Lovetopurchase
[This review was collected as part of a promotion.] Samsung galaxy a 16 5 g is a top brand phone that has a lot of great features the camera takes high quality photos it has a lot of great apps a wonderful phone great internet speed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall Great Tweener Phone
on June 30, 2025
Posted by: NoGimX
[This review was collected as part of a promotion.] After destroying my s21+ that I had for a few years, I decided to try to the A16 & with the new Galaxy AI, it feels like i didn't lose a step. There are minor performance issues but that's expected from a "tweener" phone. Excellent to buy for kids & young working students.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung galaxy A-16
on June 30, 2025
Posted by: Lyndell
[This review was collected as part of a promotion.] I loved my former Samsung A-15 IT WAS QUICKER DIDNT STALLAND WAS AN ALL AROUND BETTER PHONE FOR ME CANT WAIT TO UPGRADE.
Value
3
Response from Samsung USBy R&R, July 29, 2025
Good day Lyndell,
Thank you for your feedback on the Galaxy A16 5G! This model features a vibrant 6.7″ Super AMOLED display and a slim 7.9 mm body, making it one of the most stylish and practical options in its price range, designed to support your daily activities. We understand your appreciation for your Galaxy A15 5G, and we’re here to assist. Many users find that a software update can boost performance. If your device is slow, lagging, or taking longer to respond, an update might help. To check for updates, swipe down with two fingers from the top right corner, tap the Settings icon, then select Software update or System updates—your model’s options. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it will typically download automatically, though some devices may require you to tap 'Download now.' Follow the on-screen prompts to install the update once the download completes. Additional instructions can be found via a link below on how to update your device. We value your reviews as they help us improve and innovate. Thank you for trusting Samsung; your feedback is key to our progress.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A16 5G! This model features a vibrant 6.7″ Super AMOLED display and a slim 7.9 mm body, making it one of the most stylish and practical options in its price range, designed to support your daily activities. We understand your appreciation for your Galaxy A15 5G, and we’re here to assist. Many users find that a software update can boost performance. If your device is slow, lagging, or taking longer to respond, an update might help. To check for updates, swipe down with two fingers from the top right corner, tap the Settings icon, then select Software update or System updates—your model’s options. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it will typically download automatically, though some devices may require you to tap 'Download now.' Follow the on-screen prompts to install the update once the download completes. Additional instructions can be found via a link below on how to update your device. We value your reviews as they help us improve and innovate. Thank you for trusting Samsung; your feedback is key to our progress.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US