Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Over all solid device for communicating.
on June 30, 2025
Posted by: Gypsiezen820
[This review was collected as part of a promotion.] Issues are the battery temperature gets very hot very often. For this reason it's screen durability is in fact not durable. The screen had cracks around the frame without dropping or incident of cause. Battery life I'd rate in the middle because it's great ability to charge above average and very fast, at the same time it's battery tends to over heat effecting the touch screen sensory sensitivity. It's battery life is average but consistent to holding a charge from a full battery to 0% for up to 4to6 hours. It can last longer if it's not used often . When I'm not roaming to ping the 5g it's very smooth, but this truly i has what impacts this device to a 3 out of 5 stars because of the simple fact of liability of circumstances liability to the hope that in a turbulent whether or storms My 5g stays in roaming. I've spent up to hrs on the phone with 2 carriers to discover it is actually the detailed devices flaw and not do much the services rendered. Truthfully was extremely looking forward to this device when I bought it new . I've gotten rather used to the screens webbing because of the battery temperature effects impacted this blemish within the first couple days of purchase. It was already switched in one swap do to the exact same effect .
Value
3
Response from Samsung USBy R&R, July 2, 2025
Hey Gypsiezen820,
Thank you for sharing your thoughtful insights regarding your experience with the Galaxy A16 5G. We value your feedback on both the strengths of the device and the aspects that might benefit from further enhancement. Your comments about battery temperature, screen durability, and connectivity are incredibly useful as we work to refine the Galaxy experience for our users.
Our goal is to provide innovative and reliable devices that enhance your connectivity and productivity. While it’s natural for your Galaxy devices to warm up occasionally, they are equipped with built-in safeguards that will notify you if they exceed the normal temperature threshold. Some factors contributing to increased warmth include prolonged use of multiple applications, running resource-intensive tasks such as gaming or GPS navigation, or charging with non-Samsung or incompatible accessories.
To help maintain an optimal temperature, here are a few practical tips:
- Disable Wi-Fi, GPS, and Bluetooth when they’re not in use.
- Lower your screen brightness and clear out any unnecessary apps or files.
- Ensure your device’s software and applications are up to date with the latest versions.
Take advantage of the Galaxy A16 5G’s impressive 5000mAh battery by customizing your settings for peak performance. Simply go to Settings, tap on Battery, and then View details to monitor your app usage more effectively. This will help you maximize battery efficiency.
As you may know, Samsung partners with uBreakiFix for mobile repairs, boasting over 600 locations across the U.S. This ensures that you can easily find a nearby location for any screen concerns you may have.
We hope you continue to explore the Galaxy lineup and discover all that our products have to offer in terms of performance, design, and convenience. Thank you for being a valued member of the Samsung community!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughtful insights regarding your experience with the Galaxy A16 5G. We value your feedback on both the strengths of the device and the aspects that might benefit from further enhancement. Your comments about battery temperature, screen durability, and connectivity are incredibly useful as we work to refine the Galaxy experience for our users.
Our goal is to provide innovative and reliable devices that enhance your connectivity and productivity. While it’s natural for your Galaxy devices to warm up occasionally, they are equipped with built-in safeguards that will notify you if they exceed the normal temperature threshold. Some factors contributing to increased warmth include prolonged use of multiple applications, running resource-intensive tasks such as gaming or GPS navigation, or charging with non-Samsung or incompatible accessories.
To help maintain an optimal temperature, here are a few practical tips:
- Disable Wi-Fi, GPS, and Bluetooth when they’re not in use.
- Lower your screen brightness and clear out any unnecessary apps or files.
- Ensure your device’s software and applications are up to date with the latest versions.
Take advantage of the Galaxy A16 5G’s impressive 5000mAh battery by customizing your settings for peak performance. Simply go to Settings, tap on Battery, and then View details to monitor your app usage more effectively. This will help you maximize battery efficiency.
As you may know, Samsung partners with uBreakiFix for mobile repairs, boasting over 600 locations across the U.S. This ensures that you can easily find a nearby location for any screen concerns you may have.
We hope you continue to explore the Galaxy lineup and discover all that our products have to offer in terms of performance, design, and convenience. Thank you for being a valued member of the Samsung community!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
4 out of 5
on June 30, 2025
Posted by: Babygirl25379
[This review was collected as part of a promotion.] So it's a great phone. The only thing I would change is maybe a little more info or directions on how to use most of the features and what they do.
Value
4
Response from Samsung USBy R&R, July 18, 2025
Hey Babygirl25379,
Thank you so much for your kind review! We're really happy to hear you're enjoying your Galaxy A16 5G. It’s made to give you a smooth and enjoyable experience, from seamless connectivity to smart tools that help with everyday tasks. We also appreciate your feedback about feature guidance. Many Galaxy fans love discovering tips through the Samsung Members app, where they can explore all the amazing things their device can do. We're excited to have you as part of the Galaxy community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for your kind review! We're really happy to hear you're enjoying your Galaxy A16 5G. It’s made to give you a smooth and enjoyable experience, from seamless connectivity to smart tools that help with everyday tasks. We also appreciate your feedback about feature guidance. Many Galaxy fans love discovering tips through the Samsung Members app, where they can explore all the amazing things their device can do. We're excited to have you as part of the Galaxy community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
One of the
on June 30, 2025
Posted by: Mini420
[This review was collected as part of a promotion.] One of the best phones I've had in a long time for less money then the others
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It some really great features and Galaxy Al
on June 30, 2025
Posted by: Chef2005
[This review was collected as part of a promotion.] I use Galaxy Al for gaming and movies, I really enjoy and it's so helpful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Thought it has great features a great story space
on June 30, 2025
Posted by: Mekia407
[This review was collected as part of a promotion.] I use my phone for everyday service work home also play games on it don't start space in the phone is great battery life is great to a certain amount of time
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features.
on June 30, 2025
Posted by: Pandaluv
[This review was collected as part of a promotion.] This phone is great. The galaxy AI is wonderful. The Gemini assistant it comes with us helpful and quick. The camera is good and the memory is great. I use this phone for my daily use. It is wonderful and would recommend this phone to my friends.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love the new samsung galaxy a16 5g
on June 30, 2025
Posted by: AdriTy
[This review was collected as part of a promotion.] The galaxy Ai feature is awesome and I love the quality of the camera. The battery life is also great.
Value
4
Response from Samsung USBy R&R, July 18, 2025
Salutations AdriTy,
Thanks so much for sharing your experience with the Galaxy A16 5G! We’re really happy to hear you’re loving the smart features and the impressive camera. It’s wonderful to know the 5000 mAh battery keeps up with your busy days, that's exactly the kind of thing we love to see! We're grateful to have you as part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for sharing your experience with the Galaxy A16 5G! We’re really happy to hear you’re loving the smart features and the impressive camera. It’s wonderful to know the 5000 mAh battery keeps up with your busy days, that's exactly the kind of thing we love to see! We're grateful to have you as part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features and is pretty fast
on June 30, 2025
Posted by: GalaxyLover
[This review was collected as part of a promotion.] I use it for everything and love it it's the best android phone out there samsung is so great ain't another android phone better I've been messing with electronics for 20 years and samsung is number 1 in android phones period that's for making such a great phone keep up the great work also got samsung Galaxy tab a9+ and that's so great also nothing to complain about thanks
Value
5
Written by a customer while visiting Samsung US