Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Awesome for me
on June 29, 2025
Posted by: Brandonvexclusive
[This review was collected as part of a promotion.] Great to be a member and to have a brand new phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A16
on June 29, 2025
Posted by: Kiki2025
[This review was collected as part of a promotion.] Great Phone and picks up everywhere. No dropped calls and the camera is great too
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product has great features
on June 29, 2025
Posted by: HisTreNine
[This review was collected as part of a promotion.] So far the only thing I'm not to happy with is how slow my phone is even after all software updates it still lags pretty bad especially when I'm playing a game or watching something on my phone and I thought it might be my data but it's like that on wifi as well.
Value
2
Response from Samsung USBy R&R, July 2, 2025
Hi HisTreNine,
Thank you for sharing your candid experience with the Galaxy A16 5G. We’re delighted to hear that you appreciate its exceptional features and have highlighted areas where performance could be enhanced. The Galaxy lineup is designed to deliver robust speed for multitasking, gaming, and streaming, and your insights are invaluable in helping us strive for even higher standards. If you’re experiencing any slowdowns despite updates, it may be beneficial to clear the app cache. This simple step can refresh your apps by removing leftover files that might be affecting their performance. To do this, go to Settings, swipe to and tap on Apps, select the app you want to manage, then tap on Storage and choose Clear cache. For more detailed instructions, you can check the online resource “Clear the app cache and data on your Galaxy phone or tablet.” Your feedback motivates us to continuously improve our software and performance standards, ensuring a smoother user experience. We encourage you to keep exploring all the amazing features the Galaxy ecosystem offers to meet your everyday needs. Thank you for being an essential part of the Samsung community!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your candid experience with the Galaxy A16 5G. We’re delighted to hear that you appreciate its exceptional features and have highlighted areas where performance could be enhanced. The Galaxy lineup is designed to deliver robust speed for multitasking, gaming, and streaming, and your insights are invaluable in helping us strive for even higher standards. If you’re experiencing any slowdowns despite updates, it may be beneficial to clear the app cache. This simple step can refresh your apps by removing leftover files that might be affecting their performance. To do this, go to Settings, swipe to and tap on Apps, select the app you want to manage, then tap on Storage and choose Clear cache. For more detailed instructions, you can check the online resource “Clear the app cache and data on your Galaxy phone or tablet.” Your feedback motivates us to continuously improve our software and performance standards, ensuring a smoother user experience. We encourage you to keep exploring all the amazing features the Galaxy ecosystem offers to meet your everyday needs. Thank you for being an essential part of the Samsung community!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not satisfied screen problems
on June 29, 2025
Posted by: Bossamerica
[This review was collected as part of a promotion.] I have Samsung GalaxyAI 16 and i use it for emails ,streaming videoes and playing games also personal finance and school it could be better waiting to upgrade asap.
Value
3
Response from Samsung USBy R&R, July 2, 2025
Hola Bossamerica,
Thank you for sharing your experience with the Galaxy A16 5G! We love hearing how integral your device is to your daily life, whether it’s managing schoolwork, handling finances, enjoying your favorite entertainment, or staying connected. Your insights regarding the screen experience and performance are invaluable as we strive to enhance the blend of quality, reliability, and usability in our products.
Samsung devices feature customizable display settings, allowing you to tailor your experience to your preferences. From font size to overall screen scaling, you have the flexibility to create an optimal viewing environment that suits your needs. The screen on your Galaxy phone is designed for comfort and quality, and you have the option to fine-tune color settings and white balance for even greater satisfaction.
For tips on maximizing your device’s display capabilities, be sure to check out “Adjust your Galaxy phone or tablet’s display settings.” The link will be provided below. The Galaxy ecosystem is crafted to support your dynamic lifestyle, and we’re excited to be a part of your journey. We encourage you to continue exploring how Galaxy products can enhance your daily routines with confidence and ease. Thank you for being a valued member of the Samsung community!
Adjust your Galaxy phone or tablet's display settings
https://www.samsung.com/us/support/answer/ANS10001572/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G! We love hearing how integral your device is to your daily life, whether it’s managing schoolwork, handling finances, enjoying your favorite entertainment, or staying connected. Your insights regarding the screen experience and performance are invaluable as we strive to enhance the blend of quality, reliability, and usability in our products.
Samsung devices feature customizable display settings, allowing you to tailor your experience to your preferences. From font size to overall screen scaling, you have the flexibility to create an optimal viewing environment that suits your needs. The screen on your Galaxy phone is designed for comfort and quality, and you have the option to fine-tune color settings and white balance for even greater satisfaction.
For tips on maximizing your device’s display capabilities, be sure to check out “Adjust your Galaxy phone or tablet’s display settings.” The link will be provided below. The Galaxy ecosystem is crafted to support your dynamic lifestyle, and we’re excited to be a part of your journey. We encourage you to continue exploring how Galaxy products can enhance your daily routines with confidence and ease. Thank you for being a valued member of the Samsung community!
Adjust your Galaxy phone or tablet's display settings
https://www.samsung.com/us/support/answer/ANS10001572/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This device has everything I require.
on June 29, 2025
Posted by: MRMMMFM
[This review was collected as part of a promotion.] It has great ai I love all the help Ai gives me. It realllyhellps w/ my school and my research.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A 16 5g AI
on June 29, 2025
Posted by: Eddieh71121
[This review was collected as part of a promotion.] Galaxy AI, Does everything asked, no crashes or freeze ups.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the fast connection between screens
on June 29, 2025
Posted by: Senpatt79
[This review was collected as part of a promotion.] The streaming speed on this phone is amazing. I can also watch all my shows with out buffering or interuptions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's gotten better let me tell you
on June 29, 2025
Posted by: ChicosFreshhh
[This review was collected as part of a promotion.] The AI features has risen the barca get anything done with it....
Value
5
Written by a customer while visiting Samsung US