Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Great features easy to use
on June 27, 2025
Posted by: GalaxyA16
[This review was collected as part of a promotion.] Very happy with my Galaxy A16....Meta AI is very informative and very helpful...10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It has awesome features and a. Great camera
on June 27, 2025
Posted by: Lilbit69
[This review was collected as part of a promotion.] The only phone that I have trusted and used for over 10 years is Samsung .they are awesome phones and reliable and have always outlasted .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great camera and cool features.
on June 27, 2025
Posted by: BoopieLove
[This review was collected as part of a promotion.] My new Galaxy a16 is a very nice phone. I love the camera and featuresthat it comes with, as well as the main apps. For example, my device apps such as the "timer", stop watch, and the alarm i use daily. And the speed especiallywhen conected to wifi works great for all my games that i play on a daily basis. And the battey lifeis better then any of the other device's thati had before this one. "Galaxy AI"
Value
5
Response from Samsung USBy R&R, June 27, 2025
Hi BoopieLove,
The camera, daily applications, and impressive battery life contribute to a smooth daily experience. Although this device does not come with Galaxy AI, it still offers an innovative and helpful experience with Google Assistant and Gemini, thanks to the new One UI 7.0 update. This makes everyday tasks even more seamless. Thank you for your excellent review! We are thrilled to have you as part of the Samsung community.
-Ty
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The camera, daily applications, and impressive battery life contribute to a smooth daily experience. Although this device does not come with Galaxy AI, it still offers an innovative and helpful experience with Google Assistant and Gemini, thanks to the new One UI 7.0 update. This makes everyday tasks even more seamless. Thank you for your excellent review! We are thrilled to have you as part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This is a awesome phone!!!
on June 27, 2025
Posted by: SIERRA
[This review was collected as part of a promotion.] This phone is sleek, runs great, the cameras zoom is insane. Galaxy AI is cool. Definitely worth buying
Value
5
Response from Samsung USBy R&R, June 27, 2025
Hi SIERRA,
Thank you for sharing your enthusiasm about the Galaxy A16 5G! We’re thrilled to hear how much you enjoy the sleek design, smooth performance, and impressive camera features. While this device doesn’t include Galaxy AI, it still delivers an intelligent experience with Google Assistant and Gemini through the latest One UI 7.0 update, helping you stay organized, connected, and entertained every day. Thank you for your glowing review. We are happy to have you as a part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your enthusiasm about the Galaxy A16 5G! We’re thrilled to hear how much you enjoy the sleek design, smooth performance, and impressive camera features. While this device doesn’t include Galaxy AI, it still delivers an intelligent experience with Google Assistant and Gemini through the latest One UI 7.0 update, helping you stay organized, connected, and entertained every day. Thank you for your glowing review. We are happy to have you as a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Easy fun phone
on June 27, 2025
Posted by: Sadiemay
[This review was collected as part of a promotion.] I love my new phone it's easy to use it has all the fun up to date apps galaxy A16 is the way to go
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone.ive always had a galaxy!!!
on June 27, 2025
Posted by: Bella318
[This review was collected as part of a promotion.] I use galaxy Ai for everything. I mainly use my phone to play games, I'm paralyzed on my right side and i can't play games on a console anymore so my phone is so much better for me. I also use it to watch movies or shows while im at the doctor. The only thing that I'm not used to is the fact that there's no headphones jack. Bluetooth headphones are hard to use when u only have 1 hand
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's a very good phone takes very good pictures
on June 27, 2025
Posted by: Wenyaboy
[This review was collected as part of a promotion.] It takes very good pictures and it has a good battery and the Galaxy AI is pretty good
Value
4
Response from Samsung USBy R&R, July 18, 2025
Aloha Wenyaboy,
Thank you so much for sharing your thoughts on the Galaxy A16 5G! We're really happy to hear you're enjoying the picture quality, the reliable battery life, and the helpful smart features. This model keeps impressing users with its smart performance and thoughtful features that make every interaction smooth and enjoyable. We're excited to be part of your mobile journey and truly appreciate you choosing Samsung.
-Ty
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Thank you so much for sharing your thoughts on the Galaxy A16 5G! We're really happy to hear you're enjoying the picture quality, the reliable battery life, and the helpful smart features. This model keeps impressing users with its smart performance and thoughtful features that make every interaction smooth and enjoyable. We're excited to be part of your mobile journey and truly appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
A good phone overall
on June 28, 2025
Posted by: JennDen
[This review was collected as part of a promotion.] Pretty basic device, lags a lot. It's a good basic phone.
Value
3
Response from Samsung USBy R&R, July 7, 2025
Hiya JennDenn,
Thank you for sharing your thoughts about the Galaxy A16 5G! It’s wonderful to know you find it valuable as a reliable everyday phone. Your insights on performance are invaluable as we continuously strive to enhance the Galaxy experience and ensure our devices operate seamlessly for all users. If you feel that your device is running a bit slowly, it may be a sign that it’s time for a software update. Before proceeding, however, you can quickly optimize performance by heading to Settings, swiping to Device care, tapping Optimize now, and then selecting Done. For additional tips on maintaining your device’s speed, please check the link below. We are delighted to hear that the Galaxy A16 5G has been meeting your essential needs. We hope you continue to explore all the fantastic features it offers, from reliable 5G connectivity to an excellent camera for capturing your favorite moments. Thanks once more for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your thoughts about the Galaxy A16 5G! It’s wonderful to know you find it valuable as a reliable everyday phone. Your insights on performance are invaluable as we continuously strive to enhance the Galaxy experience and ensure our devices operate seamlessly for all users. If you feel that your device is running a bit slowly, it may be a sign that it’s time for a software update. Before proceeding, however, you can quickly optimize performance by heading to Settings, swiping to Device care, tapping Optimize now, and then selecting Done. For additional tips on maintaining your device’s speed, please check the link below. We are delighted to hear that the Galaxy A16 5G has been meeting your essential needs. We hope you continue to explore all the fantastic features it offers, from reliable 5G connectivity to an excellent camera for capturing your favorite moments. Thanks once more for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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X
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Written by a customer while visiting Samsung US