Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Nice phone
on June 27, 2025
Posted by: FriendlyFox
[This review was collected as part of a promotion.] The phone is easy to navigate and has good apps it comes with.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It works great with AI.
on June 27, 2025
Posted by: NahumXIV
[This review was collected as part of a promotion.] The feeling is from prime materials, at first I wasn't expecting the quality that it has. I like that is not the most expensive phone but if you are looking for something fast, with all the Samsung perks it's a great start without a big budget. Great first phone too, fast and reliable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
PLEASANT MEMORY • FEW ISSUES
on June 27, 2025
Posted by: DzNutz4GalaxyAi
[This review was collected as part of a promotion.] First of all, I chose the A16 for it's affordability with considerable memory and storage availble, and the presence of GalaxyAi when interacting with wellbeing, notes, cleaning and shopping.I download many apps that are both ai related, and cryptocurrency connected. The currency markets are going to catapult my finances, potentially, with ai tools and analytics I will prosper in the finance fields I choose. This device is temporarily my "laptop jr" and ,barring any organization issues or recall expectations I should be ok for a few days/weeks.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Phone is ready great
on June 27, 2025
Posted by: Zrodss
[This review was collected as part of a promotion.] I'm really impressed with the Samsung galaxy a165g ,I would recommend it 👌
Value
5
Response from Samsung USBy R&R, June 27, 2025
Hey Zrodss,
Thank you for providing your feedback on the Galaxy A16 5G! We are thrilled to hear that you are impressed with its performance and that it meets your needs so well. Your recommendation truly reflects the confidence and reliability that Galaxy devices are designed to provide. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for providing your feedback on the Galaxy A16 5G! We are thrilled to hear that you are impressed with its performance and that it meets your needs so well. Your recommendation truly reflects the confidence and reliability that Galaxy devices are designed to provide. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This is a great device all I asked for and more
on June 27, 2025
Posted by: UncleC
[This review was collected as part of a promotion.] Galaxy AI is available to me and it helps me when I just feel relaxing to just move me threw the web smoothly to stream pay bills make notes listen to music
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
products is great nice
on June 27, 2025
Posted by: lonewolfaka
[This review was collected as part of a promotion.] . I like it i it help me get a job apply and other more . thank you
Value
4
Response from Samsung USBy R&R, July 18, 2025
Ahoy lonewolfaka,
It's wonderful to hear how your Galaxy A16 5G is positively impacting your everyday life. Whether you're job hunting or just checking things off your to-do list, it’s heartwarming to know this device is here to support you. We truly appreciate you sharing your experience with us; your feedback is very meaningful. Thank you for being a valued member of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It's wonderful to hear how your Galaxy A16 5G is positively impacting your everyday life. Whether you're job hunting or just checking things off your to-do list, it’s heartwarming to know this device is here to support you. We truly appreciate you sharing your experience with us; your feedback is very meaningful. Thank you for being a valued member of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
The features are pretty basic.
on June 27, 2025
Posted by: Moochi
[This review was collected as part of a promotion.] I am unhappy with my Galaxy A16. The phone I slow and lags when I am texting or when I am switching tabs on the search engine. It's the worst phone I have ever owned.
Value
1
Response from Samsung USBy R&R, July 7, 2025
Hello Moochi,
Thank you for sharing your insights on the Galaxy A16 5G. We recognize how essential it is for your device to keep pace with your activities, whether you’re multitasking or staying connected through messages. Your observations on responsiveness provide us with valuable insights into daily performance expectations and drive our commitment to continuous improvement. We encourage you to explore the features designed to enhance your everyday experience, including the benefits of 5G connectivity and a vibrant, expansive display for browsing and more.
If you find that your device is not performing optimally, there are several factors to consider. Begin by checking if your device’s software is up to date. Installing any available updates will help ensure your phone or tablet operates smoothly. You can easily find this option in the device settings under the Software update section. For detailed instructions on updating your device’s software, please follow the link below.
If certain apps lag, it could be related to recent updates, making it a perfect time to refresh them. Clearing the app cache is a great way to declutter your apps and improve their performance. Go to Settings, then swipe to and select Apps. Find the app you wish to clear, tap Storage, and then select Clear cache.
When it comes to internet browsing, keep in mind that browsers track the webpages you visit, which can build up over time. If you’re concerned about performance, clearing your browsing data is a straightforward way to optimize your browsing experience. Depending on which browser you’re using, please consult the article linked below for specific instructions on how to clear your browsing history.
We genuinely appreciate your feedback and the time you dedicated to sharing it with us. Your experience plays a vital role in guiding our innovation as we strive to create devices that cater to a diverse range of lifestyles. Thank you once again for choosing Samsung!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Clean the browser history on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001945/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your insights on the Galaxy A16 5G. We recognize how essential it is for your device to keep pace with your activities, whether you’re multitasking or staying connected through messages. Your observations on responsiveness provide us with valuable insights into daily performance expectations and drive our commitment to continuous improvement. We encourage you to explore the features designed to enhance your everyday experience, including the benefits of 5G connectivity and a vibrant, expansive display for browsing and more.
If you find that your device is not performing optimally, there are several factors to consider. Begin by checking if your device’s software is up to date. Installing any available updates will help ensure your phone or tablet operates smoothly. You can easily find this option in the device settings under the Software update section. For detailed instructions on updating your device’s software, please follow the link below.
If certain apps lag, it could be related to recent updates, making it a perfect time to refresh them. Clearing the app cache is a great way to declutter your apps and improve their performance. Go to Settings, then swipe to and select Apps. Find the app you wish to clear, tap Storage, and then select Clear cache.
When it comes to internet browsing, keep in mind that browsers track the webpages you visit, which can build up over time. If you’re concerned about performance, clearing your browsing data is a straightforward way to optimize your browsing experience. Depending on which browser you’re using, please consult the article linked below for specific instructions on how to clear your browsing history.
We genuinely appreciate your feedback and the time you dedicated to sharing it with us. Your experience plays a vital role in guiding our innovation as we strive to create devices that cater to a diverse range of lifestyles. Thank you once again for choosing Samsung!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Clean the browser history on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001945/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product is great!
on June 27, 2025
Posted by: Love2stayhome
[This review was collected as part of a promotion.] This product is great! Definitely get your money's worth from this device. Has great features such galaxy"s AI feature. Great picture quality. The only downfall is tue storage, I would have liked to have a 1 terabyte option.
Value
4
Response from Samsung USBy R&R, June 27, 2025
Hi there Love2stayhome,
Thank you for sharing your feedback on the Galaxy A16 5G! It’s fantastic to hear that you’re enjoying the device’s impressive features and picture quality. While this model doesn’t include Galaxy AI, it still offers a powerful and innovative experience through tools like Google Assistant and the Gemini feature with the One UI 7.0 update, keeping you connected every day.
If you find that your internal memory is getting full, you can easily free up space by transferring files to an external storage option, such as a microSD card or a cloud service. Your device supports external storage, accommodating microSD cards of up to 1.5TB. For transferring all your files, using a microSD card or a flash drive is a convenient choice. Additionally, you can utilize the options in Device Care to help clear space effectively.
To get started, insert your microSD card or USB OTG flash drive, then navigate to the Samsung folder and open the My Files app. Locate the file you want to move, then tap and hold it. If you’d like to move additional files into the same folder, select “All” at the top of the screen or choose multiple files individually.
Next, tap Move or Copy at the bottom of the screen, then return to the My Files home page. Tap on SD card or USB Storage (this option will only appear if a flash device is plugged in), and then tap Move here.
Please remember that this method of moving or copying files is restricted to the My Files app. Transferring files directly to other apps, such as Gallery, isn’t supported. Additionally, microSD cards can do more than just store files; you can also move certain apps to the SD card!
For more information, please check out the online article “Manage files on your Galaxy phone or tablet.” Thank you again for your review. We truly value your presence in the Samsung community!
Manage files on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002531/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy A16 5G! It’s fantastic to hear that you’re enjoying the device’s impressive features and picture quality. While this model doesn’t include Galaxy AI, it still offers a powerful and innovative experience through tools like Google Assistant and the Gemini feature with the One UI 7.0 update, keeping you connected every day.
If you find that your internal memory is getting full, you can easily free up space by transferring files to an external storage option, such as a microSD card or a cloud service. Your device supports external storage, accommodating microSD cards of up to 1.5TB. For transferring all your files, using a microSD card or a flash drive is a convenient choice. Additionally, you can utilize the options in Device Care to help clear space effectively.
To get started, insert your microSD card or USB OTG flash drive, then navigate to the Samsung folder and open the My Files app. Locate the file you want to move, then tap and hold it. If you’d like to move additional files into the same folder, select “All” at the top of the screen or choose multiple files individually.
Next, tap Move or Copy at the bottom of the screen, then return to the My Files home page. Tap on SD card or USB Storage (this option will only appear if a flash device is plugged in), and then tap Move here.
Please remember that this method of moving or copying files is restricted to the My Files app. Transferring files directly to other apps, such as Gallery, isn’t supported. Additionally, microSD cards can do more than just store files; you can also move certain apps to the SD card!
For more information, please check out the online article “Manage files on your Galaxy phone or tablet.” Thank you again for your review. We truly value your presence in the Samsung community!
Manage files on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002531/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US