Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
This product is Samsungs slowest and most fragile
on June 26, 2025
Posted by: Jlbc2025
[This review was collected as part of a promotion.] I use my Samsung Galaxy A16 daily despite believing it’s the slowest, most fragile, and cheap device ever released because i have to, not because i love it. It’s my lifeline, my tool, my digital window to the world, even if it constantly tests my patience. Communication (even if it's laggy) Sending texts or DMs that take longer to load than they should. Making calls or voice notes hoping it doesn’t freeze mid-convo. Trying to check voicemails or stay connected with my fiancé or daughters. Internet & Social Media (at a snail’s pace)
Scrolling through apps like Facebook, Instagram, or TikTok with glitchy swipes and delayed responses. Waiting for pages to load like it’s still 2010. Keeping notes and affirmations,Organizing Life in Chaos. Reminders, or Google Keep to keep track of things appointments, ideas, my fiancé’s release, my daughters’ needs. Managing basic life stuff while juggling instability, even if it lags. Survival Mode-Googling for resources (shelters, job listings, legal help). Using GPS/maps Taking/sending photos even if the camera isn't award-winning. You want to know how it feels daily: its like you’re trying to light a fire with wet matches. I'll tap something, wait… and then tap again… and now it freezes. Scared to drop it because one fall might be the end. And yet — it’s all i’ve got right now. And I have to make it work because anything better would literally break my finances.
Scrolling through apps like Facebook, Instagram, or TikTok with glitchy swipes and delayed responses. Waiting for pages to load like it’s still 2010. Keeping notes and affirmations,Organizing Life in Chaos. Reminders, or Google Keep to keep track of things appointments, ideas, my fiancé’s release, my daughters’ needs. Managing basic life stuff while juggling instability, even if it lags. Survival Mode-Googling for resources (shelters, job listings, legal help). Using GPS/maps Taking/sending photos even if the camera isn't award-winning. You want to know how it feels daily: its like you’re trying to light a fire with wet matches. I'll tap something, wait… and then tap again… and now it freezes. Scared to drop it because one fall might be the end. And yet — it’s all i’ve got right now. And I have to make it work because anything better would literally break my finances.
Value
1
Response from Samsung USBy R&R, June 26, 2025
Good day Jlbc2025,
Thank you for sharing your heartfelt review of your Galaxy A16 5G. It’s clear that your device plays a pivotal role in your daily life, so ensuring it operates at its best is essential.
To achieve optimal performance, proper device optimization is required. Navigate to Device Care in the Settings menu and select the “Optimize Now” option. After the process is complete, tap “Done.” This will help clear unnecessary items from memory, delete unneeded files, scan for malware, and close apps running in the background. Optimizing your phone is a quick and straightforward process.
Next, make sure your device’s software is up to date. Software updates are comparable to maintaining your vehicle, keeping everything running smoothly while enhancing the user experience, security, and addressing any minor glitches. To check for updates, swipe down with two fingers from the top right corner of the screen and tap the Settings icon. Then, locate the Software Update or System Updates option, as it may vary by model. Select “Download and Install,” “Check for system updates,” or “Check for software updates,” depending on your carrier. If an update is available, it should start downloading automatically; however, you may need to tap ‘Download now’ on some devices.
Moreover, just as old clothes can accumulate in your wardrobe, your phone can gather data that slows it down. Regularly clearing the cache and data from apps can significantly enhance your device’s performance. Below, you’ll find links to resources that can assist you in optimizing your device for peak performance.
We’re here to help, so don’t hesitate to reach out to our Samsung Support Team for any assistance you may need. Thank you for choosing Samsung!go thougth do do the command you have asked it to do. Clearing cache and data from apps really can improve your devices performance as well. All links to resource that assist with allowing for a better output from your device will be provide below. Of course we are here to help. Please feel free to reach out to our Samsung support Team to assist. We are here to help, thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your heartfelt review of your Galaxy A16 5G. It’s clear that your device plays a pivotal role in your daily life, so ensuring it operates at its best is essential.
To achieve optimal performance, proper device optimization is required. Navigate to Device Care in the Settings menu and select the “Optimize Now” option. After the process is complete, tap “Done.” This will help clear unnecessary items from memory, delete unneeded files, scan for malware, and close apps running in the background. Optimizing your phone is a quick and straightforward process.
Next, make sure your device’s software is up to date. Software updates are comparable to maintaining your vehicle, keeping everything running smoothly while enhancing the user experience, security, and addressing any minor glitches. To check for updates, swipe down with two fingers from the top right corner of the screen and tap the Settings icon. Then, locate the Software Update or System Updates option, as it may vary by model. Select “Download and Install,” “Check for system updates,” or “Check for software updates,” depending on your carrier. If an update is available, it should start downloading automatically; however, you may need to tap ‘Download now’ on some devices.
Moreover, just as old clothes can accumulate in your wardrobe, your phone can gather data that slows it down. Regularly clearing the cache and data from apps can significantly enhance your device’s performance. Below, you’ll find links to resources that can assist you in optimizing your device for peak performance.
We’re here to help, so don’t hesitate to reach out to our Samsung Support Team for any assistance you may need. Thank you for choosing Samsung!go thougth do do the command you have asked it to do. Clearing cache and data from apps really can improve your devices performance as well. All links to resource that assist with allowing for a better output from your device will be provide below. Of course we are here to help. Please feel free to reach out to our Samsung support Team to assist. We are here to help, thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product have great quality
on June 26, 2025
Posted by: Rose2bud
[This review was collected as part of a promotion.] The speaker on this phone is amazing also the camera takes amazing clear pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the pixels
on June 26, 2025
Posted by: Thibodaux985
[This review was collected as part of a promotion.] The Samsung Galaxy A16 5g is the best phone I've had up to date and it takes wonderful pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has a great range of stuff to why gre
on June 26, 2025
Posted by: Thunderlight420
[This review was collected as part of a promotion.] I love the Ai features. From a friend to a therapist, need a good one .... .... Ai has got u on this phone plus many great features. Good camera. Pick up range is great n not so many drop calls.
Value
4
Response from Samsung USBy R&R, July 18, 2025
Greetings Thunderlight420,
We really appreciate hearing about your experience with the Galaxy A16 5G! It’s wonderful to know it’s become such a dependable part of your daily life, whether you're staying connected or simply enjoying its smart features. We’re also pleased that the camera and call quality meet your expectations for a smooth and enjoyable experience. It sounds like your Galaxy A16 5G is truly doing what it was made for, keeping you connected and confident every step of the way. Thank you for being a valued part of the Samsung family. We’re delighted that you’re enjoying your Galaxy experience!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We really appreciate hearing about your experience with the Galaxy A16 5G! It’s wonderful to know it’s become such a dependable part of your daily life, whether you're staying connected or simply enjoying its smart features. We’re also pleased that the camera and call quality meet your expectations for a smooth and enjoyable experience. It sounds like your Galaxy A16 5G is truly doing what it was made for, keeping you connected and confident every step of the way. Thank you for being a valued part of the Samsung family. We’re delighted that you’re enjoying your Galaxy experience!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
A GREAT PRODUCT FOR A GREAT PRICE FOR EVERYONE!
on June 26, 2025
Posted by: AlienTrooper
[This review was collected as part of a promotion.] The new A16 is great, especially The Galaxy Ai implementation that it presents. It is phenomenal, I can't even put it in words of perspective, you just have to try it out for yourself, chow`!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My New A16 Phone
on June 26, 2025
Posted by: MyPhoneMyLife
[This review was collected as part of a promotion.] I am Super excited about my new phone! I chose the Samsung Galaxy A16. I'm already happy with it's over all look and the way it feels in my hand, I'm also excited about this Galaxy AI! Still learning about it. Suprisngly didn't break my wallet, this phone is amazing!
Value
4
Response from Samsung USBy R&R, July 18, 2025
Hello MyPhoneMyLife,
We’re thrilled to see your excitement! It’s wonderful to hear how much you’re loving the Galaxy A16 5G, especially how it feels and looks in your hand. Exploring smart features like Gemini and Google Assistant adds even more fun to the experience. We’re excited for you to discover how it can make your daily moments smarter and smoother. Thank you for choosing Samsung, we're so happy to have you as part of our Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re thrilled to see your excitement! It’s wonderful to hear how much you’re loving the Galaxy A16 5G, especially how it feels and looks in your hand. Exploring smart features like Gemini and Google Assistant adds even more fun to the experience. We’re excited for you to discover how it can make your daily moments smarter and smoother. Thank you for choosing Samsung, we're so happy to have you as part of our Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Slow phone
on June 26, 2025
Posted by: Abb0711
[This review was collected as part of a promotion.] The overall device is fine it's just the speed of it is slow and you have to restart it every couple of days. Other than that it's a good phone.
Value
4
Response from Samsung USBy R&R, June 27, 2025
Hi Abb0711,
Thank you for sharing your experience with the Galaxy A16 5G! We are delighted to hear that its overall performance is meeting your daily needs and that it has been a reliable companion. Although this model does not include Galaxy AI, it still provides an innovative and intuitive experience through Google Assistant and Gemini, thanks to the new One UI 7.0 update. This makes it easy to manage tasks, stay connected, and enjoy smooth functionality.
It's good to restart your device occasionally, as this allows your phone to refresh and update its software. If you notice that your phone is slowing down more frequently, it could be due to background apps running. To address this, optimizing your device’s settings via Device Care will help significantly.
For more information on keeping your device running at its best, please check out the link provided below. We appreciate your review, and your satisfaction with Samsung means the world to us!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G! We are delighted to hear that its overall performance is meeting your daily needs and that it has been a reliable companion. Although this model does not include Galaxy AI, it still provides an innovative and intuitive experience through Google Assistant and Gemini, thanks to the new One UI 7.0 update. This makes it easy to manage tasks, stay connected, and enjoy smooth functionality.
It's good to restart your device occasionally, as this allows your phone to refresh and update its software. If you notice that your phone is slowing down more frequently, it could be due to background apps running. To address this, optimizing your device’s settings via Device Care will help significantly.
For more information on keeping your device running at its best, please check out the link provided below. We appreciate your review, and your satisfaction with Samsung means the world to us!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for everyday use rugged versatile and slee
on June 26, 2025
Posted by: Dickstatt2
[This review was collected as part of a promotion.] I use it everyday it's perfect for everyday use is sleek and rugged and stylish ergonomic it's easy to use self-explanatory great signal loudspeaker bright screen and does everything I needed to and more
Value
5
Written by a customer while visiting Samsung US