Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
So far so good
on June 19, 2025
Posted by: Staylow
[This review was collected as part of a promotion.] The phone is so far so good no complaints. Galaxy al is amazing too best thing ever
Value
4
Response from Samsung USBy R&R, July 11, 2025
Hiya Staylow,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! It’s wonderful to hear that you and your device are working together seamlessly, making it the perfect mobile companion. With a host of impressive innovative features designed to help you throughout your day, the Galaxy A16 5G truly stands out. The 5000 mAh battery provides peace of mind, ensuring you’ll be powered up whenever you need it. While this device may not have the full-scale setup of the Galaxy AI, it still offers excellent features, such as Gemini and Google Assistant, to enhance your user experience. We appreciate your glowing review and are thrilled to have you as part of the Samsung Team!
-Ty
Samsung Support
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Thank you for reaching out and sharing your experience with your Galaxy A16 5G! It’s wonderful to hear that you and your device are working together seamlessly, making it the perfect mobile companion. With a host of impressive innovative features designed to help you throughout your day, the Galaxy A16 5G truly stands out. The 5000 mAh battery provides peace of mind, ensuring you’ll be powered up whenever you need it. While this device may not have the full-scale setup of the Galaxy AI, it still offers excellent features, such as Gemini and Google Assistant, to enhance your user experience. We appreciate your glowing review and are thrilled to have you as part of the Samsung Team!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Rocks!
on June 19, 2025
Posted by: RocknMySam
[This review was collected as part of a promotion.] I love samsung petiod..I always look for and purchase samsung and I have for years..the cameras always take the best pictures..the screen is always vivid when I'm playing my games..and of course I play music everywhere I go..it's like I have theme music everywhere I go..Galaxy AI is awesome..I know I can't go wrong with samsung..They Rock!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the camera
on June 19, 2025
Posted by: MammaT
Its a great productand has lots o features that i still no nothing about i have to admit its hard for me to keep up with updates data all you have to do for matenance.Iv decided i was born at the wrong time
Response from Samsung USBy R&R, June 20, 2025
Howdy MammaT,
Thank you for sharing your thoughts on Galaxy A16 5G! We love that you're enjoying the triple stack camera system, featuring a 50MP main camera, as well as its packed features that you can enjoy and love. With so much innovation at your fingertips, it’s exciting to explore what your device can do, even if it takes a little time to get started. Whether it's staying connected, snapping a stunning photos, learning the ropes, your Galaxy A16 5G is built to keep up and grow with you. Discover more about the useful features of your Galaxy A16 5G by checking out the online article, “Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” Thanks for being part of the Samsung family.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your thoughts on Galaxy A16 5G! We love that you're enjoying the triple stack camera system, featuring a 50MP main camera, as well as its packed features that you can enjoy and love. With so much innovation at your fingertips, it’s exciting to explore what your device can do, even if it takes a little time to get started. Whether it's staying connected, snapping a stunning photos, learning the ropes, your Galaxy A16 5G is built to keep up and grow with you. Discover more about the useful features of your Galaxy A16 5G by checking out the online article, “Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” Thanks for being part of the Samsung family.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on June 19, 2025
Posted by: William
[This review was collected as part of a promotion.] The galaxy A16 is simple to get started and easy to use. It steps you thru quickly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy A16 5G
on June 19, 2025
Posted by: T2theJ
[This review was collected as part of a promotion.] Galaxy A16
Haven't had a problem with it yet other then it's kinda hesitant to the touch or should I say it lags once in a while other then that it's a great phone
Haven't had a problem with it yet other then it's kinda hesitant to the touch or should I say it lags once in a while other then that it's a great phone
Value
4
Response from Samsung USBy R&R, June 20, 2025
Bonjour T2theJ,
Thank you for sharing your experience with the Galaxy A16 5G! It's wonderful to hear that you have had a positive impression of its overall performance and value. The Galaxy A16 5G is designed for daily reliability and essential functionality, so it's great to know it's providing a solid experience.
If you experience any hesitation while using your phone, it may be related to touch sensitivity. When there is no protective film on the screen, the touch sensitivity feature might cause the touchscreen to respond too sensitively, potentially leading to malfunctions. To disable the touch sensitivity feature, go to Settings, tap Display, and switch off the Touch sensitivity option.
For more information about touch sensitivity, please refer to the linked article below. Thank you for choosing Samsung!
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G! It's wonderful to hear that you have had a positive impression of its overall performance and value. The Galaxy A16 5G is designed for daily reliability and essential functionality, so it's great to know it's providing a solid experience.
If you experience any hesitation while using your phone, it may be related to touch sensitivity. When there is no protective film on the screen, the touch sensitivity feature might cause the touchscreen to respond too sensitively, potentially leading to malfunctions. To disable the touch sensitivity feature, go to Settings, tap Display, and switch off the Touch sensitivity option.
For more information about touch sensitivity, please refer to the linked article below. Thank you for choosing Samsung!
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's like a little mini computer that I can carry
on June 19, 2025
Posted by: Loveshoppe
[This review was collected as part of a promotion.] This phone has great quality it has great video great camera it stores multiple things at multiple files and it's extremely large on its space I'm extremely excited about this new phone of mine and I can enjoy it.
It's waterproof and I can go underwater and take pictures as long as I don't submerge it too long but it's great it's fantastic and it's fun
It's easy and simple and it's awesome
It's waterproof and I can go underwater and take pictures as long as I don't submerge it too long but it's great it's fantastic and it's fun
It's easy and simple and it's awesome
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy A16 5G
on June 19, 2025
Posted by: Robin915
[This review was collected as part of a promotion.] This is a fairly decent phone. I like the camera. The battery life doesn't last all day so make sure you carry a charger with you! Unfortunately the Galaxy AI is not on this phone. So I use Google AI when I want to use AI.
Value
3
Response from Samsung USBy R&R, June 20, 2025
Hi Robin915,
Thank you for your review! We’re pleased to hear that you are enjoying the camera. Capturing incredible moments should be effortless, and the Galaxy A16 5G makes that possible. Although this model does not feature Galaxy AI, it is equipped with intuitive smart features that cater to your everyday needs.
The device offers fast performance and solid battery life for regular use, along with the trusted quality you expect from Samsung. The Galaxy A16 5G is designed to deliver both value and reliability.
To help you extend the battery life of your device, please refer to the article linked below. You can also monitor battery activity in the device’s settings to manage and effectively prolong battery life.
We hope you continue to discover what makes this device impressive and why it stands out as an excellent choice. Thank you for choosing Samsung; we are here to keep you connected!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your review! We’re pleased to hear that you are enjoying the camera. Capturing incredible moments should be effortless, and the Galaxy A16 5G makes that possible. Although this model does not feature Galaxy AI, it is equipped with intuitive smart features that cater to your everyday needs.
The device offers fast performance and solid battery life for regular use, along with the trusted quality you expect from Samsung. The Galaxy A16 5G is designed to deliver both value and reliability.
To help you extend the battery life of your device, please refer to the article linked below. You can also monitor battery activity in the device’s settings to manage and effectively prolong battery life.
We hope you continue to discover what makes this device impressive and why it stands out as an excellent choice. Thank you for choosing Samsung; we are here to keep you connected!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
this product is amazing
on June 19, 2025
Posted by: chaoticbeauty0319
[This review was collected as part of a promotion.] This phone is tough well made and over all truly amazing!! My phone has been dropped, stepped on, thrown, and has has waterr dumped on it and still works well. I highly recommend the galaxy a16 for anyone especially if u have a busy lifestyle.
Value
3
Response from Samsung USBy R&R, August 4, 2025
Bonjour chaoticbeauty0319,
We enjoy hearing how our products enhance your daily life! Your feedback motivates us to continue designing with intention. The Galaxy A16 5G reflects many of our efforts to serve customers like you. From its durability to productivity, it seems you’ve found a mobile partner that matches your lifestyle. Thank you for your review. We appreciate your support for Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Bonjour chaoticbeauty0319,
We enjoy hearing how our products enhance your daily life! Your feedback motivates us to continue designing with intention. The Galaxy A16 5G reflects many of our efforts to serve customers like you. From its durability to productivity, it seems you’ve found a mobile partner that matches your lifestyle. Thank you for your review. We appreciate your support for Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We enjoy hearing how our products enhance your daily life! Your feedback motivates us to continue designing with intention. The Galaxy A16 5G reflects many of our efforts to serve customers like you. From its durability to productivity, it seems you’ve found a mobile partner that matches your lifestyle. Thank you for your review. We appreciate your support for Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Bonjour chaoticbeauty0319,
We enjoy hearing how our products enhance your daily life! Your feedback motivates us to continue designing with intention. The Galaxy A16 5G reflects many of our efforts to serve customers like you. From its durability to productivity, it seems you’ve found a mobile partner that matches your lifestyle. Thank you for your review. We appreciate your support for Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US