Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product has great features
on June 17, 2025
Posted by: Mrchuy08
[This review was collected as part of a promotion.] It's sweet n dude awesome. This product has great features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Screen clarity
on June 17, 2025
Posted by: SwampTarzan94
[This review was collected as part of a promotion.] My new Galaxy 16 with the Galaxy AI tech has an amazingly clear screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on June 17, 2025
Posted by: Joshua
[This review was collected as part of a promotion.] I think the Galaxy a16 is a great device has many options and features to be used in daily life and also on business end of life especially galaxy Ai and the Samsung accounts and pass features you should really check it out if I had to choose a good reasonable priced phone I would recommend the galaxy a16 for your basic everyday life and essentials
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slow but reliable
on June 17, 2025
Posted by: PixieGirl
[This review was collected as part of a promotion.] The samsung galaxy a15 5g is a reliable phone when it comes to signal for calls and texts but it seems to lag on data. For example, I was following Google maps today and the voice kept giving me turn suggestions AFTER I passed where I needed to turn. It was frustrating to say the least. The graphics are fabulous once they load though. The new Galaxy AI has proven to be very useful.
Value
3
Response from Samsung USBy R&R, June 18, 2025
Thank you for sharing your experience, PixieGirl! We appreciate your feedback and are delighted to know that the Galaxy A15 5G has been a reliable companion for your calls and texts. Even though this model doesn't include Galaxy AI, it still has plenty to offer, and we hope you'll continue to explore new ways to be productive and stay connected. The vivid graphics and innovative features are designed to enhance your daily adventures.
When it comes to your phone’s mobile connection, there are various factors that may affect the performance of the GPS signal. For instance, communication with satellites might be hindered by the geographical landscape around you. Tall buildings can obstruct a clear view of the sky, or adverse weather conditions may interfere with satellite visibility.
By keeping your device’s software up to date and ensuring that location services are enabled, you should be able to establish a reliable connection. To learn more about how GPS services function on your device, we recommend checking out “Galaxy phone or tablet’s GPS signal is lost.” We are confident that your experience will continue to improve. Thank you for your review, and discover your next adventure with Samsung!
Galaxy phone or tablet's GPS signal is lost
https://www.samsung.com/us/support/troubleshoot/TSG10001558/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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When it comes to your phone’s mobile connection, there are various factors that may affect the performance of the GPS signal. For instance, communication with satellites might be hindered by the geographical landscape around you. Tall buildings can obstruct a clear view of the sky, or adverse weather conditions may interfere with satellite visibility.
By keeping your device’s software up to date and ensuring that location services are enabled, you should be able to establish a reliable connection. To learn more about how GPS services function on your device, we recommend checking out “Galaxy phone or tablet’s GPS signal is lost.” We are confident that your experience will continue to improve. Thank you for your review, and discover your next adventure with Samsung!
Galaxy phone or tablet's GPS signal is lost
https://www.samsung.com/us/support/troubleshoot/TSG10001558/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This is a great phone, but a bit slow.
on June 17, 2025
Posted by: Ape1618
[This review was collected as part of a promotion.] The Galaxy AI is great. System runs wonderful, however it is a little slow at times.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product product is just as good as any other
on June 17, 2025
Posted by: AshbHayz
[This review was collected as part of a promotion.] I just got my Samsung A16 and I love it. It works great with Samsungs Galaxy AI. In which case, I use Galaxy AI to manage my day to day tasks such as email drafting, finding reservations, text messaging and so on. I love all Samsung products the quality is great and most of the so are the prices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I do not really like this devife
on June 17, 2025
Posted by: Charbee
[This review was collected as part of a promotion.] Ai is great but the malfunctions on ghetto device are annoying. The dual windows could be better. The keyboard is annoying.
Value
1
Response from Samsung USBy R&R, June 18, 2025
Hey hey Charbee,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! Your device might benefit from a software update, along with some routine optimizations. If you’ve noticed that your phone is becoming sluggish and not keeping pace with your usage, it can occur when it has too many tasks running simultaneously. The Quick Optimization feature enhances your device’s performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, removes unwanted files, scans for malware, and closes background apps. Optimizing your phone is a quick and straightforward process. Go to Settings, swipe to and tap Device care, then select Optimize now, and tap Done. For more information, check out the online resource “Keep your Galaxy phone or tablet from slowing down with Device Care.” We hope you find the update beneficial for your device. We are delighted to have you as part of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! Your device might benefit from a software update, along with some routine optimizations. If you’ve noticed that your phone is becoming sluggish and not keeping pace with your usage, it can occur when it has too many tasks running simultaneously. The Quick Optimization feature enhances your device’s performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, removes unwanted files, scans for malware, and closes background apps. Optimizing your phone is a quick and straightforward process. Go to Settings, swipe to and tap Device care, then select Optimize now, and tap Done. For more information, check out the online resource “Keep your Galaxy phone or tablet from slowing down with Device Care.” We hope you find the update beneficial for your device. We are delighted to have you as part of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
New phone. But enjoying it.
on June 17, 2025
Posted by: geesphone
[This review was collected as part of a promotion.] I use my phone to watch a lot of YouTube videos. I have not used galaxy's AI
Value
5
Written by a customer while visiting Samsung US