Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Galaxy A16 5G
on June 19, 2025
Posted by: T2theJ
[This review was collected as part of a promotion.] Galaxy A16
Haven't had a problem with it yet other then it's kinda hesitant to the touch or should I say it lags once in a while other then that it's a great phone
Haven't had a problem with it yet other then it's kinda hesitant to the touch or should I say it lags once in a while other then that it's a great phone
Value
4
Response from Samsung USBy R&R, June 20, 2025
Bonjour T2theJ,
Thank you for sharing your experience with the Galaxy A16 5G! It's wonderful to hear that you have had a positive impression of its overall performance and value. The Galaxy A16 5G is designed for daily reliability and essential functionality, so it's great to know it's providing a solid experience.
If you experience any hesitation while using your phone, it may be related to touch sensitivity. When there is no protective film on the screen, the touch sensitivity feature might cause the touchscreen to respond too sensitively, potentially leading to malfunctions. To disable the touch sensitivity feature, go to Settings, tap Display, and switch off the Touch sensitivity option.
For more information about touch sensitivity, please refer to the linked article below. Thank you for choosing Samsung!
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G! It's wonderful to hear that you have had a positive impression of its overall performance and value. The Galaxy A16 5G is designed for daily reliability and essential functionality, so it's great to know it's providing a solid experience.
If you experience any hesitation while using your phone, it may be related to touch sensitivity. When there is no protective film on the screen, the touch sensitivity feature might cause the touchscreen to respond too sensitively, potentially leading to malfunctions. To disable the touch sensitivity feature, go to Settings, tap Display, and switch off the Touch sensitivity option.
For more information about touch sensitivity, please refer to the linked article below. Thank you for choosing Samsung!
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's like a little mini computer that I can carry
on June 19, 2025
Posted by: Loveshoppe
[This review was collected as part of a promotion.] This phone has great quality it has great video great camera it stores multiple things at multiple files and it's extremely large on its space I'm extremely excited about this new phone of mine and I can enjoy it.
It's waterproof and I can go underwater and take pictures as long as I don't submerge it too long but it's great it's fantastic and it's fun
It's easy and simple and it's awesome
It's waterproof and I can go underwater and take pictures as long as I don't submerge it too long but it's great it's fantastic and it's fun
It's easy and simple and it's awesome
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy A16 5G
on June 19, 2025
Posted by: Robin915
[This review was collected as part of a promotion.] This is a fairly decent phone. I like the camera. The battery life doesn't last all day so make sure you carry a charger with you! Unfortunately the Galaxy AI is not on this phone. So I use Google AI when I want to use AI.
Value
3
Response from Samsung USBy R&R, June 20, 2025
Hi Robin915,
Thank you for your review! We’re pleased to hear that you are enjoying the camera. Capturing incredible moments should be effortless, and the Galaxy A16 5G makes that possible. Although this model does not feature Galaxy AI, it is equipped with intuitive smart features that cater to your everyday needs.
The device offers fast performance and solid battery life for regular use, along with the trusted quality you expect from Samsung. The Galaxy A16 5G is designed to deliver both value and reliability.
To help you extend the battery life of your device, please refer to the article linked below. You can also monitor battery activity in the device’s settings to manage and effectively prolong battery life.
We hope you continue to discover what makes this device impressive and why it stands out as an excellent choice. Thank you for choosing Samsung; we are here to keep you connected!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your review! We’re pleased to hear that you are enjoying the camera. Capturing incredible moments should be effortless, and the Galaxy A16 5G makes that possible. Although this model does not feature Galaxy AI, it is equipped with intuitive smart features that cater to your everyday needs.
The device offers fast performance and solid battery life for regular use, along with the trusted quality you expect from Samsung. The Galaxy A16 5G is designed to deliver both value and reliability.
To help you extend the battery life of your device, please refer to the article linked below. You can also monitor battery activity in the device’s settings to manage and effectively prolong battery life.
We hope you continue to discover what makes this device impressive and why it stands out as an excellent choice. Thank you for choosing Samsung; we are here to keep you connected!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
this product is amazing
on June 19, 2025
Posted by: chaoticbeauty0319
[This review was collected as part of a promotion.] This phone is tough well made and over all truly amazing!! My phone has been dropped, stepped on, thrown, and has has waterr dumped on it and still works well. I highly recommend the galaxy a16 for anyone especially if u have a busy lifestyle.
Value
3
Response from Samsung USBy R&R, August 4, 2025
Bonjour chaoticbeauty0319,
We enjoy hearing how our products enhance your daily life! Your feedback motivates us to continue designing with intention. The Galaxy A16 5G reflects many of our efforts to serve customers like you. From its durability to productivity, it seems you’ve found a mobile partner that matches your lifestyle. Thank you for your review. We appreciate your support for Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Bonjour chaoticbeauty0319,
We enjoy hearing how our products enhance your daily life! Your feedback motivates us to continue designing with intention. The Galaxy A16 5G reflects many of our efforts to serve customers like you. From its durability to productivity, it seems you’ve found a mobile partner that matches your lifestyle. Thank you for your review. We appreciate your support for Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We enjoy hearing how our products enhance your daily life! Your feedback motivates us to continue designing with intention. The Galaxy A16 5G reflects many of our efforts to serve customers like you. From its durability to productivity, it seems you’ve found a mobile partner that matches your lifestyle. Thank you for your review. We appreciate your support for Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Bonjour chaoticbeauty0319,
We enjoy hearing how our products enhance your daily life! Your feedback motivates us to continue designing with intention. The Galaxy A16 5G reflects many of our efforts to serve customers like you. From its durability to productivity, it seems you’ve found a mobile partner that matches your lifestyle. Thank you for your review. We appreciate your support for Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
love the phone and the feature of the product.
on June 19, 2025
Posted by: carlisapinkney36
[This review was collected as part of a promotion.] the AI is incredible reliable and love the content is so good.
Value
5
Response from Samsung USBy R&R, June 20, 2025
Hi carlisapinkney36,
We’re thrilled to hear that you’re enjoying your Galaxy A51 5G! It’s great to know that the device enables you to accomplish everything you need with ease and confidence. This intuitive and self-sufficient experience is exactly what Samsung aims to create. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re thrilled to hear that you’re enjoying your Galaxy A51 5G! It’s great to know that the device enables you to accomplish everything you need with ease and confidence. This intuitive and self-sufficient experience is exactly what Samsung aims to create. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone for just a low price
on June 20, 2025
Posted by: Shopaholic
[This review was collected as part of a promotion.] Love doing my work and playing games on this phone. Does not lag even after all the picture and videos on my phone. Cheap and good quality.
Value
5
Response from Samsung USBy R&R, June 20, 2025
Hey shopaholic,
We’re delighted to hear that you’re enjoying the Galaxy A16 5G! It’s great to know it’s keeping up with everything from work to gaming to storing all your favorite moments without slowing down. That kind of smooth performance and dependable quality is precisely what we aim to deliver. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re delighted to hear that you’re enjoying the Galaxy A16 5G! It’s great to know it’s keeping up with everything from work to gaming to storing all your favorite moments without slowing down. That kind of smooth performance and dependable quality is precisely what we aim to deliver. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 20, 2025
Posted by: Shannon
[This review was collected as part of a promotion.] I absolutely love my Samsung galaxy A16 phone and the galaxy AI! The features are so useful and accessible. This phone suits all my needs and more. It has lived up to my expectations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slow on screen but like size
on June 20, 2025
Posted by: Sbnowhite
[This review was collected as part of a promotion.] Galaxy A I ok
I don't like gemeni comes on when. Not prompted
I don't like gemeni comes on when. Not prompted
Value
3
Response from Samsung USBy R&R, August 4, 2025
Good day Sbnowhite,
Thank you so much for sharing your thoughts on your Galaxy A16 5G! We totally understand how frustrating it can be when unexpected things pop up while you're trying to use your phone. Good news, you can customize your device’s buttons and controls to better suit your needs. Just check out the guide, “How to remap or turn off Bixby on your Galaxy phone,” to learn more about how to disable or enable controls. We really appreciate your review and want to thank you for choosing Samsung!
How to remap or turn off Bixby on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002630/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your thoughts on your Galaxy A16 5G! We totally understand how frustrating it can be when unexpected things pop up while you're trying to use your phone. Good news, you can customize your device’s buttons and controls to better suit your needs. Just check out the guide, “How to remap or turn off Bixby on your Galaxy phone,” to learn more about how to disable or enable controls. We really appreciate your review and want to thank you for choosing Samsung!
How to remap or turn off Bixby on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002630/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US