Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
I like but could be better
on June 18, 2025
Posted by: DREWDADDY816
[This review was collected as part of a promotion.] I like the phone but it supsetting when I have to use other software beside Samsung and even after talking to my carrier my RCS chat is not working
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good features for midrange phone, poor performance
on June 18, 2025
Posted by: Billium
[This review was collected as part of a promotion.] I'm reviewing the A16 5g, and to be honest, I'm extremely disappointed with this phone. Constantly hangs, freezes, and restarts. I went from a A53 5g to this phone because of accidental screen breakage, but in hindsight I wish I would have just had the A53 5g repaired. The A16 5g is disappointing to say the least. Very nice screen, very nice sound, but that is about the sum of it. Save your money go for the A36 or even wait for the A56. You can thank me later. Also as of time of this message, no significant "Galaxy AI". No circle to search. Etc.
Value
3
Response from Samsung USBy R&R, July 7, 2025
Hi Billium,
Thank you for sharing your insights on the Galaxy A16 5G. We’re delighted to hear that the screen and audio are meeting your expectations! While you were hoping for a more seamless experience, we understand that this device doesn’t include the full Galaxy AI suite. However, with the new One UI 7.0 update, you can still take advantage of Gemini and Google Assistant for a variety of smart features.
To enhance the performance you’ve mentioned, we recommend ensuring that your software is up to date and managing your background applications. A quick optimization using the Device Care settings can lead to noticeable improvements. By using the Quick optimization feature, your device will identify apps that consume excessive battery life, clear unnecessary files, scan for malware, and close any active apps that are not in use.
Optimizing your phone is straightforward. Go to Settings, swipe to tap Device Care, select Optimize Now, and then tap Done. For more details on how to optimize your device effectively, please refer to the links provided below. Your feedback is invaluable, as it helps us refine Samsung devices to better serve our users’ needs. We appreciate your engagement and thank you for being a part of the Galaxy community. We’re always here to help ensure your technology performs at its best!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your insights on the Galaxy A16 5G. We’re delighted to hear that the screen and audio are meeting your expectations! While you were hoping for a more seamless experience, we understand that this device doesn’t include the full Galaxy AI suite. However, with the new One UI 7.0 update, you can still take advantage of Gemini and Google Assistant for a variety of smart features.
To enhance the performance you’ve mentioned, we recommend ensuring that your software is up to date and managing your background applications. A quick optimization using the Device Care settings can lead to noticeable improvements. By using the Quick optimization feature, your device will identify apps that consume excessive battery life, clear unnecessary files, scan for malware, and close any active apps that are not in use.
Optimizing your phone is straightforward. Go to Settings, swipe to tap Device Care, select Optimize Now, and then tap Done. For more details on how to optimize your device effectively, please refer to the links provided below. Your feedback is invaluable, as it helps us refine Samsung devices to better serve our users’ needs. We appreciate your engagement and thank you for being a part of the Galaxy community. We’re always here to help ensure your technology performs at its best!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This is a really neat phone. Great promotion offer
on June 18, 2025
Posted by: SheIsRosze5G
[This review was collected as part of a promotion.] This device is absolutely a help to me daily. The Galaxy AI is the most efficient AI I've used. I can move on with my routines and make changes with a hassle and the battery life is long lasting. The actual speed of the processor surprised me! I assumes it would be lagging by the 2nd month and it's just as quick and well functioning as when I purchased it. I'd recommend this phone for sure to anyone. It's affordable, stylish and durable. Great cameras, superb volume and after breaking an older previous phone, I was up to date and never missed a beat! A16 5G? Definitely a great selection if you need a phone that's going to keep up with you and your personalizations!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has wonderful camera features.
on June 19, 2025
Posted by: BossBarbie
[This review was collected as part of a promotion.] Pretty good phone except it lags occasionally. Don't use much when it comes to AI but it definitely helps. 👍🏼
Value
4
Response from Samsung USBy R&R, June 19, 2025
Hey there BossBarbie,
Thank you for sharing your experience with the impressive camera and features of the Galaxy A16 5G. While this model does not have the full rollout of Galaxy AI, it does offer smart capabilities that significantly enhance your user experience, along with many other features to explore. The exceptional camera setup on the Galaxy A16 5G is genuinely remarkable. To learn more about the tips and camera settings, check out the online article linked below, titled "Use the Camera App on the Galaxy A16 5G, A26 5G, and A36 5G." This device is designed to capture life beautifully. Thank you for being part of the Samsung family.
Use the Camera app on the Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the impressive camera and features of the Galaxy A16 5G. While this model does not have the full rollout of Galaxy AI, it does offer smart capabilities that significantly enhance your user experience, along with many other features to explore. The exceptional camera setup on the Galaxy A16 5G is genuinely remarkable. To learn more about the tips and camera settings, check out the online article linked below, titled "Use the Camera App on the Galaxy A16 5G, A26 5G, and A36 5G." This device is designed to capture life beautifully. Thank you for being part of the Samsung family.
Use the Camera app on the Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good
on June 19, 2025
Posted by: Staylow
[This review was collected as part of a promotion.] The phone is so far so good no complaints. Galaxy al is amazing too best thing ever
Value
4
Response from Samsung USBy R&R, July 11, 2025
Hiya Staylow,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! It’s wonderful to hear that you and your device are working together seamlessly, making it the perfect mobile companion. With a host of impressive innovative features designed to help you throughout your day, the Galaxy A16 5G truly stands out. The 5000 mAh battery provides peace of mind, ensuring you’ll be powered up whenever you need it. While this device may not have the full-scale setup of the Galaxy AI, it still offers excellent features, such as Gemini and Google Assistant, to enhance your user experience. We appreciate your glowing review and are thrilled to have you as part of the Samsung Team!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! It’s wonderful to hear that you and your device are working together seamlessly, making it the perfect mobile companion. With a host of impressive innovative features designed to help you throughout your day, the Galaxy A16 5G truly stands out. The 5000 mAh battery provides peace of mind, ensuring you’ll be powered up whenever you need it. While this device may not have the full-scale setup of the Galaxy AI, it still offers excellent features, such as Gemini and Google Assistant, to enhance your user experience. We appreciate your glowing review and are thrilled to have you as part of the Samsung Team!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Rocks!
on June 19, 2025
Posted by: RocknMySam
[This review was collected as part of a promotion.] I love samsung petiod..I always look for and purchase samsung and I have for years..the cameras always take the best pictures..the screen is always vivid when I'm playing my games..and of course I play music everywhere I go..it's like I have theme music everywhere I go..Galaxy AI is awesome..I know I can't go wrong with samsung..They Rock!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the camera
on June 19, 2025
Posted by: MammaT
Its a great productand has lots o features that i still no nothing about i have to admit its hard for me to keep up with updates data all you have to do for matenance.Iv decided i was born at the wrong time
Response from Samsung USBy R&R, June 20, 2025
Howdy MammaT,
Thank you for sharing your thoughts on Galaxy A16 5G! We love that you're enjoying the triple stack camera system, featuring a 50MP main camera, as well as its packed features that you can enjoy and love. With so much innovation at your fingertips, it’s exciting to explore what your device can do, even if it takes a little time to get started. Whether it's staying connected, snapping a stunning photos, learning the ropes, your Galaxy A16 5G is built to keep up and grow with you. Discover more about the useful features of your Galaxy A16 5G by checking out the online article, “Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” Thanks for being part of the Samsung family.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on Galaxy A16 5G! We love that you're enjoying the triple stack camera system, featuring a 50MP main camera, as well as its packed features that you can enjoy and love. With so much innovation at your fingertips, it’s exciting to explore what your device can do, even if it takes a little time to get started. Whether it's staying connected, snapping a stunning photos, learning the ropes, your Galaxy A16 5G is built to keep up and grow with you. Discover more about the useful features of your Galaxy A16 5G by checking out the online article, “Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” Thanks for being part of the Samsung family.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on June 19, 2025
Posted by: William
[This review was collected as part of a promotion.] The galaxy A16 is simple to get started and easy to use. It steps you thru quickly.
Value
5
Written by a customer while visiting Samsung US