Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
This is a great phone, but a bit slow.
on June 17, 2025
Posted by: Ape1618
[This review was collected as part of a promotion.] The Galaxy AI is great. System runs wonderful, however it is a little slow at times.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product product is just as good as any other
on June 17, 2025
Posted by: AshbHayz
[This review was collected as part of a promotion.] I just got my Samsung A16 and I love it. It works great with Samsungs Galaxy AI. In which case, I use Galaxy AI to manage my day to day tasks such as email drafting, finding reservations, text messaging and so on. I love all Samsung products the quality is great and most of the so are the prices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I do not really like this devife
on June 17, 2025
Posted by: Charbee
[This review was collected as part of a promotion.] Ai is great but the malfunctions on ghetto device are annoying. The dual windows could be better. The keyboard is annoying.
Value
1
Response from Samsung USBy R&R, June 18, 2025
Hey hey Charbee,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! Your device might benefit from a software update, along with some routine optimizations. If you’ve noticed that your phone is becoming sluggish and not keeping pace with your usage, it can occur when it has too many tasks running simultaneously. The Quick Optimization feature enhances your device’s performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, removes unwanted files, scans for malware, and closes background apps. Optimizing your phone is a quick and straightforward process. Go to Settings, swipe to and tap Device care, then select Optimize now, and tap Done. For more information, check out the online resource “Keep your Galaxy phone or tablet from slowing down with Device Care.” We hope you find the update beneficial for your device. We are delighted to have you as part of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thank you for reaching out and sharing your experience with your Galaxy A16 5G! Your device might benefit from a software update, along with some routine optimizations. If you’ve noticed that your phone is becoming sluggish and not keeping pace with your usage, it can occur when it has too many tasks running simultaneously. The Quick Optimization feature enhances your device’s performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, removes unwanted files, scans for malware, and closes background apps. Optimizing your phone is a quick and straightforward process. Go to Settings, swipe to and tap Device care, then select Optimize now, and tap Done. For more information, check out the online resource “Keep your Galaxy phone or tablet from slowing down with Device Care.” We hope you find the update beneficial for your device. We are delighted to have you as part of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
New phone. But enjoying it.
on June 17, 2025
Posted by: geesphone
[This review was collected as part of a promotion.] I use my phone to watch a lot of YouTube videos. I have not used galaxy's AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Same as the a15 5g
on June 17, 2025
Posted by: Scooter
[This review was collected as part of a promotion.] I think the a15 5g is a better overall phone in my opinion not much that changed p
Value
3
Response from Samsung USBy R&R, June 18, 2025
Ahoy Scooter,
Thank you for sharing your insights on the Galaxy A16 5G. While the Galaxy A15 and the Galaxy A16 share some similarities, the A16 5G is an upgrade. It features a slightly larger display, a faster processor based on the Exynos 1330, and offers six years of software updates, which provides it with a distinct advantage. Necessary enhancements have been made in key areas. If you would like to learn more about the features of the Galaxy A16 5G, please visit the link below: “Useful Features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” Thank you for your review, and we appreciate your choice of Samsung as your preferred brand.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your insights on the Galaxy A16 5G. While the Galaxy A15 and the Galaxy A16 share some similarities, the A16 5G is an upgrade. It features a slightly larger display, a faster processor based on the Exynos 1330, and offers six years of software updates, which provides it with a distinct advantage. Necessary enhancements have been made in key areas. If you would like to learn more about the features of the Galaxy A16 5G, please visit the link below: “Useful Features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” Thank you for your review, and we appreciate your choice of Samsung as your preferred brand.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Faster than my old phone
on June 18, 2025
Posted by: Sladetheblade24
[This review was collected as part of a promotion.] I've been working.
With Samsung for years and I've had all types of Galaxy phones but this one is the best 1 that I've had ever. My most recent phone was a Samsung Galaxy A14 and I really loved that phone But unfortunately it got damaged and I had to get a new one.So I went to the Samsung Galaxy A16, and it's faster.And more reliable thank you samsung
With Samsung for years and I've had all types of Galaxy phones but this one is the best 1 that I've had ever. My most recent phone was a Samsung Galaxy A14 and I really loved that phone But unfortunately it got damaged and I had to get a new one.So I went to the Samsung Galaxy A16, and it's faster.And more reliable thank you samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has everything you need! It perfect !
on June 18, 2025
Posted by: SpicyLight
[This review was collected as part of a promotion.] Galaxy AI is amazing and very helpful! Much more than I expected it to be! I'm very happy with thus phknes features, storage, smooth operations. Seamless flos from work to personal use!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Price of a mid grad but features of a flagship.
on June 18, 2025
Posted by: Mattdaddyj
[This review was collected as part of a promotion.] I love my Samsung especially with the added benefit of Galaxy AI. It has become part of my daily routine to utilize its benefits. I definitely would refer this device to any of my friends in search of a new Android device.
Value
4
Response from Samsung USBy R&R, June 24, 2025
Thank you, Mattdaddyj, for your thoughtful review! We’re pleased to hear that your Galaxy A16 5G is exceeding your expectations and fitting seamlessly into your daily routine. The perfect balance of accessible design and innovative, high-performance features is what truly sets this device apart.
Although this model doesn’t include Galaxy AI, it now supports Gemini with the latest One UI 7.0 update. This feature works in tandem with Google Assistant to provide smart, intuitive support whenever you need it. It’s an experience that continues to surprise and delight, from the initial setup to everyday use.
Thank you for being a Samsung customer. We strive for innovation that moves with you.
-Ty
Samsung Support
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Although this model doesn’t include Galaxy AI, it now supports Gemini with the latest One UI 7.0 update. This feature works in tandem with Google Assistant to provide smart, intuitive support whenever you need it. It’s an experience that continues to surprise and delight, from the initial setup to everyday use.
Thank you for being a Samsung customer. We strive for innovation that moves with you.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US