Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,179 Reviews)
Rating breakdown 5,179 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Posted by: A16 5g User
from Seattle, WA
Expertise:Intermediate
Verified Purchase:Yes
Not much of upgrade, Thought an upgrade from an A14 5g would be faster and or better, however it is slow. Even turning off animations, unloading unused apps, optimizing, powering on and off did not improve it. Poor quality phone this time. A14 5g was superior to A16 5g. Very strange experience.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, June 13, 2025
Hello there,
Thank you for sharing your thoughts on the Galaxy A16 5G. We understand how important a smooth and responsive experience is when upgrading, and we appreciate your feedback. With its 5G capability, vibrant display, and advanced camera technology, the A16 5G is a reliable and capable companion.
If you notice that your device is slowing down or lagging at times, it may be due to too many processes running simultaneously. We recommend optimizing your device using the Device Care feature in your settings. The Quick Optimization feature can enhance your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and simple. From Settings, swipe to and tap on Device Care, then tap "Optimize now," and finally tap "Done."
If you would like further assistance or more tips on optimizing your device, please reach out to our Samsung Support Team. Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your thoughts on the Galaxy A16 5G. We understand how important a smooth and responsive experience is when upgrading, and we appreciate your feedback. With its 5G capability, vibrant display, and advanced camera technology, the A16 5G is a reliable and capable companion.
If you notice that your device is slowing down or lagging at times, it may be due to too many processes running simultaneously. We recommend optimizing your device using the Device Care feature in your settings. The Quick Optimization feature can enhance your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background.
Optimizing your phone is quick and simple. From Settings, swipe to and tap on Device Care, then tap "Optimize now," and finally tap "Done."
If you would like further assistance or more tips on optimizing your device, please reach out to our Samsung Support Team. Thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Good size some flaws
on June 12, 2025
Posted by: Midnightdragon22
[This review was collected as part of a promotion.] Phone is ok just had a few hiccups and makes things very frustrating at times
Value
3
Response from Samsung USBy R&R, June 13, 2025
Hi there Midnightdragon22,
Thank you for sharing your feedback. We are glad to hear you are enjoying the size overall experience with the Galaxy A16 5G! It’s built to deliver reliable everyday performance with a streamlined design that fits comfortably in your hand and handles your favorite apps with ease. We appreciate you being part of the Samsung community and encourage others to explore how the Galaxy A16 5G can fit seamlessly into their daily routine.
-Ty
Samsung Support
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Thank you for sharing your feedback. We are glad to hear you are enjoying the size overall experience with the Galaxy A16 5G! It’s built to deliver reliable everyday performance with a streamlined design that fits comfortably in your hand and handles your favorite apps with ease. We appreciate you being part of the Samsung community and encourage others to explore how the Galaxy A16 5G can fit seamlessly into their daily routine.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
When it drop is still work then it stopped
on June 13, 2025
Posted by: Kenagl21
[This review was collected as part of a promotion.] It plays very good loud on the media some pictures are nice and clear YouTube is good
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good Samsung
on June 13, 2025
Posted by: Strm420
[This review was collected as part of a promotion.] I was pretty surprised and impressed with this phone I loved my s20 ultra the camera on here has unique features as well.
Value
4
Response from Samsung USBy R&R, June 21, 2025
Thanks for sharing your experience, Strm420! We love hearing that the Galaxy A16 delivered a surprisingly impressive performance and stood out with its unique camera features. It’s always exciting when a device exceeds expectations; and this one definitely brings a strong blend of innovation and everyday functionality. We thank you for your glowing review and thank you for being a part of the Samsung family.
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Below average
on June 13, 2025
Posted by: Junk01
[This review was collected as part of a promotion.] This is a below average was told it was a good phone. The battery life is horrible it is slow and says 5g but it does good to get 4g. Samsung needs to get this fixed and soon
Value
2
Response from Samsung USBy R&R, June 18, 2025
Hello there,
Thank you for sharing your experience with the Galaxy A16 5G. Let’s address your concerns.
This device is equipped with a 5000mAh battery, designed to provide up to 18 hours of continuous playback. If you’re experiencing rapid battery depletion or receiving slow charging notifications, ensure you’re using an authentic Samsung charger cable and adapter. Within the Device care menu, you can check the estimated battery life based on your recent activity and monitor which apps are utilizing your battery.
To do this, open Settings and select Battery. You’ll find your battery usage displayed prominently in the menu. Tap ‘View details’ to access information about app usage, including Screen on time and Screen off time. This will help you identify which applications may be consuming more battery than expected.
For your device’s network connectivity, if you find that you cannot connect to 5G, please verify with your carrier to ensure you are subscribed to a 5G plan and that your account is in good standing. Additionally, check that you are in a region that supports 5G services.
For further information, you can refer to the article “Mobile network connection on Samsung phone or tablet.” Should you require additional support, our Samsung Support Team is here to assist you. We appreciate your feedback and are glad to have you as part of the Samsung community!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your experience with the Galaxy A16 5G. Let’s address your concerns.
This device is equipped with a 5000mAh battery, designed to provide up to 18 hours of continuous playback. If you’re experiencing rapid battery depletion or receiving slow charging notifications, ensure you’re using an authentic Samsung charger cable and adapter. Within the Device care menu, you can check the estimated battery life based on your recent activity and monitor which apps are utilizing your battery.
To do this, open Settings and select Battery. You’ll find your battery usage displayed prominently in the menu. Tap ‘View details’ to access information about app usage, including Screen on time and Screen off time. This will help you identify which applications may be consuming more battery than expected.
For your device’s network connectivity, if you find that you cannot connect to 5G, please verify with your carrier to ensure you are subscribed to a 5G plan and that your account is in good standing. Additionally, check that you are in a region that supports 5G services.
For further information, you can refer to the article “Mobile network connection on Samsung phone or tablet.” Should you require additional support, our Samsung Support Team is here to assist you. We appreciate your feedback and are glad to have you as part of the Samsung community!
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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X
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Written by a customer while visiting Samsung US
Customer Rating
4
Great speed and multi tasking!!!
on June 13, 2025
Posted by: D2dblg
[This review was collected as part of a promotion.] Love the galaxy ai!! This phone does everything and is good looking too!!
It's fast, sturdy, does all I ask it too and never bogs down. Easy to use and has all the best apps
It's fast, sturdy, does all I ask it too and never bogs down. Easy to use and has all the best apps
Value
4
Response from Samsung USBy R&R, July 10, 2025
Greetings D2dblg,
Thank you for taking the time to share your insight on your Galaxy A16 5G. It’s great that you're getting the full-scale experience with all the features and enjoying the sturdy, reliable design, as well as the faster processing power. We are glad it’s taking care of all your needs for you. Currently, the Galaxy A16 5G doesn’t have the full rollout of the Galaxy AI; however, it does feature smart features such as Gemini and Google Assistant that streamline overall usability. We hope you continue to enjoy the journey of discovering all your phone has to offer. Thank you for being a loyal Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for taking the time to share your insight on your Galaxy A16 5G. It’s great that you're getting the full-scale experience with all the features and enjoying the sturdy, reliable design, as well as the faster processing power. We are glad it’s taking care of all your needs for you. Currently, the Galaxy A16 5G doesn’t have the full rollout of the Galaxy AI; however, it does feature smart features such as Gemini and Google Assistant that streamline overall usability. We hope you continue to enjoy the journey of discovering all your phone has to offer. Thank you for being a loyal Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
This phone is good.
on June 13, 2025
Posted by: MILKMAN
[This review was collected as part of a promotion.] Well I don't know much about the Galaxy AI, but I've heard some really positive reactions about it.
I love my Galaxy! I can get pretty much anything I want just by typing in that certain subject.
When I watch movies on it the picture clear and detailed. The sound is pretty good except it goes silent every now and then. Overall I've had a really great experience with my phone!
Value
4
Response from Samsung USBy R&R, June 21, 2025
Hello Milkman,
Thanks for the great review! We’re glad to hear you’re enjoying your Galaxy A16 and discovering all it has to offer; from streaming to smart searches. The innovative features continue to evolve, and it’s exciting to see how even small features enhance the day-to-day experience. While this model doesn’t currently have the full rollout of Galaxy AI, it does have intuitive highlights that enhance your experience. With a detailed display and solid audio, this phone is designed to keep up with your world. If you’re looking for a reliable, well-rounded device, the A16 delivers. Thank you for your glowing review. We are happy to have you as a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thanks for the great review! We’re glad to hear you’re enjoying your Galaxy A16 and discovering all it has to offer; from streaming to smart searches. The innovative features continue to evolve, and it’s exciting to see how even small features enhance the day-to-day experience. While this model doesn’t currently have the full rollout of Galaxy AI, it does have intuitive highlights that enhance your experience. With a detailed display and solid audio, this phone is designed to keep up with your world. If you’re looking for a reliable, well-rounded device, the A16 delivers. Thank you for your glowing review. We are happy to have you as a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love the the futures
on June 13, 2025
Posted by: Halloween31
[This review was collected as part of a promotion.] This phone has really good features I love the screen of the phone. I definitely would recommend this phone to anybody who wants this a16 device. I also love that Samsung gives you 6 years of updates for the software for this phone.
Value
5
Written by a customer while visiting Samsung US