Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,179 Reviews)
Rating breakdown 5,179 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
THE BACKLIGHT IS PERFECT, BUT THE SCREEN ITSELF SU
on June 9, 2025
Posted by: Hlucality1
[This review was collected as part of a promotion.] I'm enjoying the features and overall functionality of the device. The hardware is new and modern, and the design is optimal. It fits very well in my hands; however, I'm not sure if that's why I keep dropping it or because I'm a bit clumsy.
I wish the screens were more durable, because cheaper models seem to break more easily. I'm thinking about a device that doesn't need all the features, like a case and a privacy screen? Earbuds or in-ear headphones are understandable, but the durability of the screen is troublesome. I use my device without a case or screen protector, so my screen cracked. It looks horrible, but to be fair, the usability and functionality of my device aren't affected. However it seemed to have happened the very first time I dropped it. I'm thinking maybe, DIAMOND SCREENS? OR MAYBE ADAMANTINUM? JUST A THOUGHT! Haha
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features.
on June 9, 2025
Posted by: Sj661i
[This review was collected as part of a promotion.] Work, shopping, and gaming. Plus more. This phone is my life and I'm sure appreciative.
Value
5
Response from Samsung USBy R&R, June 10, 2025
How is it going, Sj661i,
We’re thrilled to hear that the Galaxy A16 5G is performing well for you! With Samsung’s commitment to quality and innovation, it’s no surprise that this device is receiving such positive reviews. Designed to integrate seamlessly into your life, the Galaxy A16 5G aims to make everything easier, and we’re delighted that its features are exceeding your expectations. Thank you for sharing your experience with us. We’re happy to have you as part of the Samsung community!
-Ty
Samsung Support
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Samsung Community
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We’re thrilled to hear that the Galaxy A16 5G is performing well for you! With Samsung’s commitment to quality and innovation, it’s no surprise that this device is receiving such positive reviews. Designed to integrate seamlessly into your life, the Galaxy A16 5G aims to make everything easier, and we’re delighted that its features are exceeding your expectations. Thank you for sharing your experience with us. We’re happy to have you as part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phones features and the design.
on June 9, 2025
Posted by: Nemostoner
[This review was collected as part of a promotion.] Love this phones features and the design it's Galaxy AI is Outstanding.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG 4 LIFE
on June 9, 2025
Posted by: Olmissriot
[This review was collected as part of a promotion.] My new galaxy a16 5g with Galaxy AI is my new baby.
Value
5
Response from Samsung USBy R&R, June 10, 2025
Hiya Olmissriot,
We are thrilled to hear that you’ve found new love with your Galaxy A16 5G! Designed to meet all your mobile needs, it’s easy to see why you’re so enamored with it. The immersive 6.7-inch screen brings all your content to life. At the same time, super-fast charging ensures that the 5000mAh battery stays powered throughout the day. This allows you to do more of what you love for even longer. Whether you’re streaming, scrolling, or capturing special moments, it’s simple to fall in love with the Galaxy A16 5G! Thank you for your review. We appreciate you for choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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We are thrilled to hear that you’ve found new love with your Galaxy A16 5G! Designed to meet all your mobile needs, it’s easy to see why you’re so enamored with it. The immersive 6.7-inch screen brings all your content to life. At the same time, super-fast charging ensures that the 5000mAh battery stays powered throughout the day. This allows you to do more of what you love for even longer. Whether you’re streaming, scrolling, or capturing special moments, it’s simple to fall in love with the Galaxy A16 5G! Thank you for your review. We appreciate you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
This product is good quality
on June 10, 2025
Posted by: New2Samsung
[This review was collected as part of a promotion.] This is my very first time purchasing a Samsung device, and I love it so far. My new device was very easy to set up, it has a lot of different features that my other phone doesn't have, but I seemed to figure it out for the most part. I do wish they made more cases for this particular device though. All in all, I most definitely would recommend Samsung to anyone that never owned a Samsung before.
Value
4
Response from Samsung USBy R&R, June 13, 2025
Hello New2Samsung,
Thank you for sharing your experience with Samsung for the first time! We’re excited to hear that your Galaxy A16 5G was easy to set up and that you’re enjoying its innovative features. The device is thoughtfully designed with intelligent tools that enhance daily use, including intuitive navigation and adaptive battery performance. Thank you for joining the Samsung family. We’re delighted to have you with us!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Thank you for sharing your experience with Samsung for the first time! We’re excited to hear that your Galaxy A16 5G was easy to set up and that you’re enjoying its innovative features. The device is thoughtfully designed with intelligent tools that enhance daily use, including intuitive navigation and adaptive battery performance. Thank you for joining the Samsung family. We’re delighted to have you with us!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
It's a good phone for its price
on June 10, 2025
Posted by: Leese13
[This review was collected as part of a promotion.] The galaxy 16 phone is comparable to a Motorola or Nokia. It runs smoothly and has a decent storage space and you can add a sd card and it's still fairly inexpensive. It has one spot for a physical SIM card and can take eSIM as well which is nice. It does seem to need to restart about once a week but it's relatively quick.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone for the price
on June 10, 2025
Posted by: WickedAtlas
[This review was collected as part of a promotion.] The phone works great for everyday use including playing games, scrolling through TikTok, listening to music ect. The overall aspect of the phone is amazing for the price
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Not bad for the price.
on June 10, 2025
Posted by: Lester79
[This review was collected as part of a promotion.] However it lags as far as memory is concerned. I always tend to run out and the operating system crashes. Other than that I really like the phone.
Value
4
Response from Samsung USBy R&R, June 13, 2025
Hiya Lester79,
Thank you for sharing your thoughts on the Galaxy A16 5G! We’re delighted to hear you’re enjoying the overall experience. With its reliable design, strong performance, and helpful everyday features, the Galaxy A16 5G is designed to keep up with your busy life. It provides intuitive tools that simplify daily tasks, making it a great companion for everything from social media browsing to capturing stunning photos.
If you’re concerned about your device being overloaded with unnecessary files, it’s a good idea to clear out some storage. To do this, go to **Settings**, swipe to, and tap **Device care**. Next, tap **Storage**, then select a category with items you’d like to remove, such as **Images**. Touch and hold an item to select it, then choose any additional items you want to delete. Finally, tap **Delete** or **Delete all** for your chosen items, and then tap **Move to Trash**. Find out more about keeping your device performing at it’s optimal speed by checking out article in the link provided.
Thank you for being a part of the Samsung family. We’re always working to bring you more of what you love!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G! We’re delighted to hear you’re enjoying the overall experience. With its reliable design, strong performance, and helpful everyday features, the Galaxy A16 5G is designed to keep up with your busy life. It provides intuitive tools that simplify daily tasks, making it a great companion for everything from social media browsing to capturing stunning photos.
If you’re concerned about your device being overloaded with unnecessary files, it’s a good idea to clear out some storage. To do this, go to **Settings**, swipe to, and tap **Device care**. Next, tap **Storage**, then select a category with items you’d like to remove, such as **Images**. Touch and hold an item to select it, then choose any additional items you want to delete. Finally, tap **Delete** or **Delete all** for your chosen items, and then tap **Move to Trash**. Find out more about keeping your device performing at it’s optimal speed by checking out article in the link provided.
Thank you for being a part of the Samsung family. We’re always working to bring you more of what you love!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US