Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,179 Reviews)
Rating breakdown 5,179 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Samsung galaxy A16
on June 9, 2025
Posted by: Bigdaady23
[This review was collected as part of a promotion.] I used it to play games with it even my work plus get paid on it I love it thank you.
Value
5
Response from Samsung USBy R&R, June 9, 2025
What’s up Bigdaady23,
We love hearing from users like you! The Galaxy A16 5G excels in productivity and seamlessly transitions into an outstanding entertainment device right in the palm of your hand. We’re thrilled to hear it's making a positive impact for you. With its 5000mAh battery, you can accomplish more for a longer period. Thank you for your review. We appreciate your trust in Samsung!
-Ty
Samsung Support
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We love hearing from users like you! The Galaxy A16 5G excels in productivity and seamlessly transitions into an outstanding entertainment device right in the palm of your hand. We’re thrilled to hear it's making a positive impact for you. With its 5000mAh battery, you can accomplish more for a longer period. Thank you for your review. We appreciate your trust in Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has everything you need for anything
on June 9, 2025
Posted by: smokey2345
[This review was collected as part of a promotion.] I use my A16 5G for every day job procedures I use it for my online banking it's also my business phone. I use it to play online casinos and also stream my wrestling PPLs once a month. I can do multiple tasks at the same time with my A16 5G. I can't wait to try the new galaxy AI I think it'll be better than what it's being put out to be.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Meh it's absolutely a dead let down
on June 9, 2025
Posted by: Squishy
[This review was collected as part of a promotion.] I have never really used Galaxy AI or AI in general not a big fan. But as far as the Samsung Galaxy a16 5G is concerned in my opinion it is not up to par compared to other technology that we have nowadays!! This phone doesn't even have the ability to use a wireless charger, a fast charge charger pad, has the worst technology I've seen in a very long time as far as streaming movies on Wi-Fi or not, and it's very glitchy!! I am absolutely let down by this phone and a lack of technology that it has along with the lack of abilities that it has installed in it. Whether I'm stream movies on Wi-Fi or not the movie Always ends up being very slow speed, the mouth movement and the words don't line up, or it becomes a very pixelated as if it's almost hesitant to work!! There are other things that I could speak on as far as the screen not always registering where you're touching or what you're touching whether you're even touching the screen nor does the finger sensor on the side for the biometrics. This phone is a complete let down and an ultimate failure in my opinion since the early 2000s especially for Samsung!!!!!!!!
Value
2
Response from Samsung USBy R&R, June 13, 2025
Hi Squishy,
Thank you for sharing your thoughts and experience with the Galaxy A16 5G. We understand your expectations for advanced features and want to emphasize that the Galaxy A16 5G is designed to deliver smart, streamlined performance for everyday users who value reliability, storage, and high-quality photos, all while enjoying robust connectivity. Although this model does not include Galaxy AI, it still benefits from Samsung’s thoughtful innovations, such as intuitive navigation, smart battery management, and optimized camera features, which help make your daily tasks easier. Many users find it to be a dependable choice for staying connected, capturing memories, and streaming on the go. Thank you for being a part of the Samsung family.
-Ty
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Thank you for sharing your thoughts and experience with the Galaxy A16 5G. We understand your expectations for advanced features and want to emphasize that the Galaxy A16 5G is designed to deliver smart, streamlined performance for everyday users who value reliability, storage, and high-quality photos, all while enjoying robust connectivity. Although this model does not include Galaxy AI, it still benefits from Samsung’s thoughtful innovations, such as intuitive navigation, smart battery management, and optimized camera features, which help make your daily tasks easier. Many users find it to be a dependable choice for staying connected, capturing memories, and streaming on the go. Thank you for being a part of the Samsung family.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Not a good phone
on June 9, 2025
Posted by: Fursey
Not very happy with this phone. Very slow and at times unresponsive
Response from Samsung USBy R&R, June 10, 2025
Good day Fursey,
Thank you for reviewing the Galaxy A16 5G! We understand it can be frustrating when your phone isn’t performing at its best. We’d like to share some tips and tricks that can enhance your device experience. To monitor your device’s performance, utilize the Device Care feature. It provides valuable insights into your battery, storage, and RAM. You can also automatically optimize your phone or tablet for improved performance. The Quick Optimization feature boosts your device’s efficiency by identifying apps that consume excessive battery power. It clears unnecessary items from memory, removes unwanted files, scans for malware, and closes background apps. Optimizing your phone is straightforward. Go to Settings, swipe to the right, and tap Device Care. Then, select Optimize now and tap Done. For further guidance on keeping your phone responsive and fast, check out the article “Keep your Galaxy phone or tablet from slowing down with Device Care.” If you’re looking for additional tips and tricks, our Samsung Support Team is here to assist you. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thank you for reviewing the Galaxy A16 5G! We understand it can be frustrating when your phone isn’t performing at its best. We’d like to share some tips and tricks that can enhance your device experience. To monitor your device’s performance, utilize the Device Care feature. It provides valuable insights into your battery, storage, and RAM. You can also automatically optimize your phone or tablet for improved performance. The Quick Optimization feature boosts your device’s efficiency by identifying apps that consume excessive battery power. It clears unnecessary items from memory, removes unwanted files, scans for malware, and closes background apps. Optimizing your phone is straightforward. Go to Settings, swipe to the right, and tap Device Care. Then, select Optimize now and tap Done. For further guidance on keeping your phone responsive and fast, check out the article “Keep your Galaxy phone or tablet from slowing down with Device Care.” If you’re looking for additional tips and tricks, our Samsung Support Team is here to assist you. Thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Very happy with the features of this phone
on June 9, 2025
Posted by: SamsungLover
[This review was collected as part of a promotion.] I run door dash all day long on my phone as well as streaming heart radio to my carplay it has a long battery life and a lot of awesome features that will make anyone's day that much easier. The Samsung Ai feature is my favorite its clearr concise and does what u ask it. Very happy eithmy new Samsung phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Affordable
on June 9, 2025
Posted by: Samsunglovr86
[This review was collected as part of a promotion.] Its a good soild phone has good standby time for battery life light in weight it just doesnt have nfc or biometric meaning finger print
Value
3
Response from Samsung USBy R&R, June 10, 2025
It’s great to hear from you, Samsunglovr86! Thank you for sharing your thoughts on your Galaxy A16 5G! It’s an impressive phone equipped with all the essentials to help you navigate your day. It’s compact, user-friendly, and very practical. Samsung Wallet is a secure digital wallet that allows you to conveniently store and access essential items, including credit cards, IDs, keys, tickets, and boarding passes. It utilizes Samsung Knox Vault technology to provide top-notch security for your personal information. The NFC feature is readily available, as is the fingerprint biometric option, which allows you to unlock your Galaxy device using your fingerprints. You can use fingerprint recognition to easily unlock the screen. Detailed instructions for setting up the fingerprint scanner can be found in the resource “Use the fingerprint sensor on your Galaxy phone or tablet.” Additional information about Samsung Wallet and NFC will also be shared. Thank you for your review. We truly value you as a Samsung customer.
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001613/
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
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Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001613/
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Samsung phone best phone I had A16 5G
on June 9, 2025
Posted by: TonyAR45
[This review was collected as part of a promotion.] The phone I have in the Galaxy Samsung a16 is by far the best phone I've had ever and the quality and memories the hard drive the brain of the phone just works a thousand times faster than any of the other phones I've had in a long time and probably the best one at all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The device has so many options and features
on June 9, 2025
Posted by: Killerangel
[This review was collected as part of a promotion.] Well first off, the Galaxy AI does come quite handy, especially when I drive a lot daily.
I use my Galaxy A16 more for work and business, a little gaming and socializing. With both the Galaxy and Google store, I am able to use all the apps that I use from my laptop for work, all on my phone, along with access to all documents and photos I need in a snap. Whenever I come across a file I can't open, one of the app stores always has something I can download and use. The settings for keeping my phone clean of all items I don't need, and clearing cache without doing it myself, is also a favorite!!
I use my Galaxy A16 more for work and business, a little gaming and socializing. With both the Galaxy and Google store, I am able to use all the apps that I use from my laptop for work, all on my phone, along with access to all documents and photos I need in a snap. Whenever I come across a file I can't open, one of the app stores always has something I can download and use. The settings for keeping my phone clean of all items I don't need, and clearing cache without doing it myself, is also a favorite!!
Value
4
Response from Samsung USBy R&R, June 13, 2025
Hey there Killerangel,
Thank you for sharing your experience! It’s great to hear how the Galaxy A16 supports your day-to-day, from staying productive at work to enjoying some well-deserved downtime. While this device doesn’t feature Galaxy AI, it still delivers a smart, streamlined experience packed with practical tools that make multitasking feel effortless. Features like built-in storage management and seamless app access continue to make the A16 a reliable choice for users who want power and simplicity in one sleek package. If you’re looking for a dependable smartphone with everyday intelligence, the Galaxy A16 is a standout. Thanks for being part of the Samsung family. We’re glad you’re here.
-Ty
Samsung Support
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Thank you for sharing your experience! It’s great to hear how the Galaxy A16 supports your day-to-day, from staying productive at work to enjoying some well-deserved downtime. While this device doesn’t feature Galaxy AI, it still delivers a smart, streamlined experience packed with practical tools that make multitasking feel effortless. Features like built-in storage management and seamless app access continue to make the A16 a reliable choice for users who want power and simplicity in one sleek package. If you’re looking for a dependable smartphone with everyday intelligence, the Galaxy A16 is a standout. Thanks for being part of the Samsung family. We’re glad you’re here.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US