Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,179 Reviews)
Rating breakdown 5,179 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Best phone I have ever used.
on June 2, 2025
Posted by: KitCatLei
[This review was collected as part of a promotion.] I have always had a problem with phones, either there are too slow or don't charge quick enough, but this phone has checked all my boxes and I am so glad to own it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It is freezing up frequently
on June 2, 2025
Posted by: Jampsy677
[This review was collected as part of a promotion.] Galaxy ai dont know havent head of it this phone is probably the worse one ive had and my last was a note 20 i miss that phone but within 6 months the screen stopped working
Value
2
Response from Samsung USBy R&R, June 5, 2025
Hello Samsung fan, Jampsy677,
Thank you for sharing your experience with your Galaxy A16 5G! While this model doesn’t feature the Galaxy AI, it still comes packed with many smart functionalities to enhance your user experience. If your Galaxy phone or tablet freezes or crashes, it can be pretty frustrating. Fortunately, there are steps you can take to resolve this without needing to send it in for service. Simple actions, such as rebooting and updating your software, can help prevent unexpected freezes and crashes in the future. After completing the software update, check how your phone or tablet is performing. If you notice any interruptions before the update, use your device as you usually would to see if the concern has been resolved. For more tips on maintaining optimal performance and preventing freezes on your Galaxy A16 5G, refer to the article “Samsung phone or tablet freezes and crashes,” linked below.
Additionally, our Samsung Support Team is ready to guide you through other effective troubleshooting methods tailored to your situation. We appreciate your loyalty as a long-time Samsung customer, and we’re here to assist you. Thank you for choosing Samsung!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G! While this model doesn’t feature the Galaxy AI, it still comes packed with many smart functionalities to enhance your user experience. If your Galaxy phone or tablet freezes or crashes, it can be pretty frustrating. Fortunately, there are steps you can take to resolve this without needing to send it in for service. Simple actions, such as rebooting and updating your software, can help prevent unexpected freezes and crashes in the future. After completing the software update, check how your phone or tablet is performing. If you notice any interruptions before the update, use your device as you usually would to see if the concern has been resolved. For more tips on maintaining optimal performance and preventing freezes on your Galaxy A16 5G, refer to the article “Samsung phone or tablet freezes and crashes,” linked below.
Additionally, our Samsung Support Team is ready to guide you through other effective troubleshooting methods tailored to your situation. We appreciate your loyalty as a long-time Samsung customer, and we’re here to assist you. Thank you for choosing Samsung!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
A16 5G Much Faster
on June 2, 2025
Posted by: MeeBulls7
[This review was collected as part of a promotion.] I gave the A16 5G a score of 4 simply because I haven't had the phone for that long. I'm sure there are features I haven't used yet. It has very nice pics, is user friendly, very fast, & fluently. The AI Gemini is at your fingertip for any of your needs. All of this combined makes for a great user experience. Nice work Samsung.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome functions within the devi
on June 2, 2025
Posted by: Fruitful
[This review was collected as part of a promotion.] The "Galaxy AI" feature makes it easier for me to negotiate the phone's system.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great modern android phone
on June 2, 2025
Posted by: MeriMegi
[This review was collected as part of a promotion.] It is made of quality materials, clean screen, nice model, screen sensitivity is great, no interruptions during opening browsers rc, simply a great phone. I like it overall and would probably stick to this brand of phones in the future. Excellent design, capabilites and functionality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galexy A16 5g
on June 2, 2025
Posted by: BondLove77
[This review was collected as part of a promotion.] Galexy AI is so cool This phone is awesome i get on all my accounts without problems. The Camera is great both rear and front facing. The speakers are good for calls,my music apps i absolutely love this version thank you so much.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy A16
on June 2, 2025
Posted by: Babygirl
[This review was collected as part of a promotion.] I love my Samsung galaxy a16. The camera is rely good the speed is amazing compared to my older phone. I use it for work related tasks. Watching YouTube playing games and communicating with my family and friends daily. Never dropped a call
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great camera
on June 2, 2025
Posted by: Tony26
[This review was collected as part of a promotion.] I use this device for work and movies and also I use this device for listening to music
Value
5
Written by a customer while visiting Samsung US