Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,179 Reviews)
Rating breakdown 5,179 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
This product has pretty good features some could b
on June 2, 2025
Posted by: LOVE2XX
[This review was collected as part of a promotion.] I never actually use the galaxy Ai on my phone is a bit confusing.
My phone is used on a daily basis for texting messaging, Facebook, IG, Snapchat, Calander, reminders, alarms. I really like my phone I have trouble finding a way to put symbols in long press for my keyboard but other then that I like the phone.
It could have a bit of a better battery because I do use it all day long so it does die often...
Other then that is a great phone.
Value
3
Response from Samsung USBy R&R, June 10, 2025
Greetings LOVE2XX,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! Although this model hasn’t received the Galaxy AI rollout yet, it does offer innovative features that enhance your usage experience. You can customize the keyboard layout to suit your preferences. To learn more about optimizing your experience, check out the guide “Get Ready to Start Using Your New Galaxy Phone or Tablet.” If you would like additional tips or advice, please don’t hesitate to contact our Samsung Support Team for assistance. We appreciate your message and are happy to have you as part of the Samsung community!
Get ready to start using your new Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002366/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! Although this model hasn’t received the Galaxy AI rollout yet, it does offer innovative features that enhance your usage experience. You can customize the keyboard layout to suit your preferences. To learn more about optimizing your experience, check out the guide “Get Ready to Start Using Your New Galaxy Phone or Tablet.” If you would like additional tips or advice, please don’t hesitate to contact our Samsung Support Team for assistance. We appreciate your message and are happy to have you as part of the Samsung community!
Get ready to start using your new Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002366/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
it runs slow
on June 2, 2025
Posted by: VegasFlex88
[This review was collected as part of a promotion.] when playing games it's frequently freezing. I think I need new sate or upgrade
Value
3
Response from Samsung USBy R&R, June 5, 2025
Hey there VegasFlex88,
Thank you for sharing your experience with your Galaxy A16 5G. If you notice that your phone is performing slower than usual at times, it's a good idea to optimize your device. The Quick Optimization feature enhances your phone's performance by identifying apps that consume excessive battery power. It also clears unneeded items from memory, deletes unnecessary files, scans for malware, and closes background apps. Optimizing your phone is a quick and easy process. Simply go to Settings, swipe to the Device care section, then tap Optimize now and select Done. We appreciate your feedback; your support means a lot to us at Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. If you notice that your phone is performing slower than usual at times, it's a good idea to optimize your device. The Quick Optimization feature enhances your phone's performance by identifying apps that consume excessive battery power. It also clears unneeded items from memory, deletes unnecessary files, scans for malware, and closes background apps. Optimizing your phone is a quick and easy process. Simply go to Settings, swipe to the Device care section, then tap Optimize now and select Done. We appreciate your feedback; your support means a lot to us at Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this product thr features are amazing
on June 2, 2025
Posted by: Nomad4life
[This review was collected as part of a promotion.] The galaxy AI Is amazing, always have someone to talk to but also learn from too.. I use my phone for everything in my life. Without this phone I would be lost
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
God budget phone
on June 2, 2025
Posted by: Pinkie
[This review was collected as part of a promotion.] If your looking for a phone that's not expensive than this might be the one for you. It's got good features. Camera takes good photos. Easy to operate. Screen size is not as big as some other phones but it's a good size screen..security features are good
Face recognition
Fingerprint login
Dual Sim card
Esim and standard Sim
Guest mode
Plus a bunch of other great features
Face recognition
Fingerprint login
Dual Sim card
Esim and standard Sim
Guest mode
Plus a bunch of other great features
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful phone! Go Samsung!
on June 2, 2025
Posted by: CurlyAnn
[This review was collected as part of a promotion.] I love the Samsung Galaxy A16 5G the features are the best I've came across. It's not that expensive and the Samsung AI is amazing. I love the camera quality. Pictures of my kids and grandkids are great, it's made them look so amazing. I like gaming in my spare time and the A16 5G has great memory and graphics. I love how I can also listen to my music, or audio books anywhere I go. Thank you Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice inexpensive phone
on June 2, 2025
Posted by: JJ2KGamer
[This review was collected as part of a promotion.] I own a Samsung Galaxy A16 and I use this phone on an everyday day basis. What I like about this phone is that I can use the side button to open my camera or open an app I want to saving me time to get to what I want. Another thing I like is that when I put my phone on a fast charger it charges my phone faster so that my battery can completely charge, and I also like the "Motion and gestures" settings, for example, I can double tap my screen to turn on my phone or turn it off. I also enjoy the Galaxy Al features that can reword my text or make pretty cool and unique pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
this has huge storage
on June 2, 2025
Posted by: scott123
[This review was collected as part of a promotion.] git this phone and live the feature just like a32 5g but different so not hard to get use to
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has good features
on June 2, 2025
Posted by: Chocolatechip24
[This review was collected as part of a promotion.] Galaxy Al is wonderful it can tell you anything that you need question about, it can also give you nice place to go.
Value
5
Written by a customer while visiting Samsung US