Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Love this phone
on June 2, 2025
Posted by: Jinxy81az
[This review was collected as part of a promotion.] This Galaxy is great the video and pic quality is just what I need the use of Galaxy AI works for my needs
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love my Samsung A15 5G
on June 2, 2025
Posted by: Gwendolyn
[This review was collected as part of a promotion.] I use my A16 5G for virtually everything! Streaming music, videos and TV. Navigation with my car. Work is made 10x more efficient with my phone. I love it! "Galaxy AI" has been a game changer in my world.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it but I would like to use my full apps
on June 2, 2025
Posted by: Bella4ring
[This review was collected as part of a promotion.] All my app Don't work right need work I would like u to fix if u up grade phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone has great features
on June 2, 2025
Posted by: Bigpoppy
[This review was collected as part of a promotion.] This phone is very slow, and often freezes up, and lags very often.
Value
3
Response from Samsung USBy R&R, June 10, 2025
Ahoy Bigpoppy,
Thank you for sharing how your Galaxy A16 5G is performing! We understand that experiencing freezes or crashes on your Galaxy phone can be pretty frustrating. The good news is that these occurrences can often be resolved without having to send your device in for service. Simple actions, like rebooting your phone and updating the software, can help prevent these occurrences in the future.
To download updates manually, follow these steps: Open the Settings app on your device. Swipe and tap on “Software Update” or “System Updates,” depending on your model. Then, tap ‘Download and install’ or ‘Check for software updates.’ If an update is available, it will start downloading; however, you may need to tap ‘Download Now’ on some devices. Once the download is complete, follow the on-screen instructions to install the update. You can also check for updates using Smart Switch.
For further assistance, additional troubleshooting steps are available in the online article “Samsung phone or tablet freezes and crashes.” Thank you for reaching out. We appreciate having you as a member of the Samsung family!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how your Galaxy A16 5G is performing! We understand that experiencing freezes or crashes on your Galaxy phone can be pretty frustrating. The good news is that these occurrences can often be resolved without having to send your device in for service. Simple actions, like rebooting your phone and updating the software, can help prevent these occurrences in the future.
To download updates manually, follow these steps: Open the Settings app on your device. Swipe and tap on “Software Update” or “System Updates,” depending on your model. Then, tap ‘Download and install’ or ‘Check for software updates.’ If an update is available, it will start downloading; however, you may need to tap ‘Download Now’ on some devices. Once the download is complete, follow the on-screen instructions to install the update. You can also check for updates using Smart Switch.
For further assistance, additional troubleshooting steps are available in the online article “Samsung phone or tablet freezes and crashes.” Thank you for reaching out. We appreciate having you as a member of the Samsung family!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on June 2, 2025
Posted by: Jmb2404996
[This review was collected as part of a promotion.] I love this phone I would buy another one If I had to
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I really like this device
on June 2, 2025
Posted by: Roman0111
[This review was collected as part of a promotion.] I really like for the camera quality and the screen response and how nice it feels and is extremely good for running applications i give it a 9.6/10 the screen is a lil weak but everything else is extremely well 😀😄😁
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love this phone!!!
on June 2, 2025
Posted by: BombChelle
[This review was collected as part of a promotion.] I love this phone it's a great phone I use it for music games streaming everything and everywhere I go. Galaxy Al is great!!!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product takes care of all my needs
on June 2, 2025
Posted by: KOASTYMAMA
[This review was collected as part of a promotion.] I am absolutely pleased with my A16 Galaxy Phone. The storage is endless
I use it for everything. Such as shopping, surfing the web, researching for endless hours, paying bills, watching videos, listening to music, checking emails, etc. AI always assists me with my research or any information I request with pertinent and beneficial results. I have suggested this Phone to friends and family. It takes care of all my needs. I am very pleased with my purchase.
I use it for everything. Such as shopping, surfing the web, researching for endless hours, paying bills, watching videos, listening to music, checking emails, etc. AI always assists me with my research or any information I request with pertinent and beneficial results. I have suggested this Phone to friends and family. It takes care of all my needs. I am very pleased with my purchase.
Value
5
Written by a customer while visiting Samsung US