Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Amazing phone
on June 2, 2025
Posted by: Ann1992
[This review was collected as part of a promotion.] Love this phone it's amazing great with AI... Samsung are where it's at
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wow.great quality phone
on June 2, 2025
Posted by: Timnowlin
[This review was collected as part of a promotion.] Great phone quality is out of this world 1080. Great camera it show all our Gary hair if thinking on getting it get it will not go wrong with this one great great budget phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love the phone and the features are eas
on June 2, 2025
Posted by: Ljmo0re
[This review was collected as part of a promotion.] My son uses galaxy AL and loves the phone and all the features it's family friendly and all around great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Thus product is great. Has great features and OS
on June 2, 2025
Posted by: Marygail
[This review was collected as part of a promotion.] Great OS. Great overall phone. It's not slow. It's lightning fast. I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Battery usage and temperature
on June 2, 2025
Posted by: Sageywageylol
[This review was collected as part of a promotion.] My phone lasts long with and without using it and mostly doesn't get hot as I'm using it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Runs Slow Lags
on June 2, 2025
Posted by: Love2love
[This review was collected as part of a promotion.] Sometimes it lags when moving to a different app or answering the phone.
Value
3
Response from Samsung USBy R&R, June 3, 2025
Hiya Love2love,
Thank you for taking the time to share your experience with your Galaxy A16 5G. We understand that it can be frustrating when your Galaxy phone or tablet freezes or crashes. The good news is that this case can often be resolved without needing to send your device in for service.
You can take simple steps, such as rebooting your device and updating the software, to help prevent future freezes and crashes. Keeping your device up to date will significantly improve its performance.
To check for updates on your device, follow these steps:
1. Open the Settings app.
2. Swipe and tap on “Software update” or “System updates” (the option may vary by model).
3. The update will start downloading automatically; however, you may need to tap “Download now” on some devices.
4. Once the download is complete, follow the on-screen instructions to install the update.
If you continue to experience lagging, please refer to the online article titled “Samsung phone or tablet freezes and crashes” for further troubleshooting steps.
Thank you for your feedback. We appreciate you choosing Samsung!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your experience with your Galaxy A16 5G. We understand that it can be frustrating when your Galaxy phone or tablet freezes or crashes. The good news is that this case can often be resolved without needing to send your device in for service.
You can take simple steps, such as rebooting your device and updating the software, to help prevent future freezes and crashes. Keeping your device up to date will significantly improve its performance.
To check for updates on your device, follow these steps:
1. Open the Settings app.
2. Swipe and tap on “Software update” or “System updates” (the option may vary by model).
3. The update will start downloading automatically; however, you may need to tap “Download now” on some devices.
4. Once the download is complete, follow the on-screen instructions to install the update.
If you continue to experience lagging, please refer to the online article titled “Samsung phone or tablet freezes and crashes” for further troubleshooting steps.
Thank you for your feedback. We appreciate you choosing Samsung!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new phone!
on June 2, 2025
Posted by: Queenbee
[This review was collected as part of a promotion.] This phone works really well for the day-to-day things that I have to get done including streaming, web surfing ,video chatting and all the different ways I use it to communicate with the people that I need to on a day to day basis.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is fantastic
on June 2, 2025
Posted by: SpcNash
[This review was collected as part of a promotion.] The quality of pictures is way better than A14 5G. Galaxy AI is awesome so helpful. Great storage space
Value
5
Written by a customer while visiting Samsung US